Crawford and Company Online Adjuster Training Courses look Excellent- KMConDemand programs!

March 21, 2009

We are very happy to announce an outstanding source for your key essential training needs for newly licensed adjusters and for experienced independent adjusters for continuing education as your improve your knowledge base in our industry. Our newest sponsors hosts online auto claim training and online property claims training as well as online workers compensation claim training. 

ClaimSmentor is proud to announce our newest sponsor-KmconDemand by    Crawford and Company. Kmc online claim training provides an outstanding alternative for newly licensed adjusters and for experienced adjusters looking for continuing claim education to enhance your skills. The online claim training classes are very reasonably priced and provided by a firm with an outstanding long term reputation in the claims industry.

What an excellent alternative to the number of ever increasing field classes being hosted by an inexperienced number of instructors with only field adjusting experience and in some cases only 1 or 2 assignments in claims under their belt. It especially concerns me that courses are being taught by those without claim management experience and/ or years of progressive staff management experience so you are being properly trained. I hear word from class participants regularly about poor information they were taught in some of these programs. We always encourage trainees taking our 50 Hour Fundamentals of Property Claims Class at ClaimSmentor to research how long a training vendor has been in business and also to investigate the claim instructors backgrounds in claims before paying for a class..

We are very excited to announce that KMC on Demand– the online training branch of  Crawford and Company – is now a sponsor for us at ClaimSmentor. This is exactly the type of professional sources we are seeking to connect with for new adjusters that don’t know what courses to take  or which training firms will offer them reputable courses.

Here is additional information KMC has shared with us for this blog. You will see their program is an excellent tool also for adjusting firms looking for online training options for their adjusters as the classes can be customized to include information specific to your firm:

Hi Debbie –

Below is some information you can use for the blog.  Also feel free to look over the website www.KMCOnDemand.com 

Learning Management System
KMC OnDemand’s Learning Management System (LMS) provides comprehensive learning management for identifying, managing, developing, and measuring the capabilities and knowledge of people throughout your enterprise. KMC OnDemand LMS helps employees increase their contribution to the organization’s goals and performance. It helps organize and ensure that your associates have the right skills and knowledge to perform at their best.
 
We deliver vital formal and informal learning that is tied to clear business outcomes. KMC OnDemand provides the full continuum of learning – formal, informal, self-paced, live, blurring the line between learning and support of workplace performance.
 
Performance Support
Improve employee efficiency and performance with our repository of reference information and encyclopedias providing just enough, just-in-time information. This informal learning will especially appeal to the digital generation by providing easy access to critical information. Adjusters can access hundreds of e-books for vital information at the moment of need. We give you the capability of editing ready-made support files or creating and adding your own. The access to the Performance Support tools can be customized for the individual, group, region or enterprise.
 
Expert Forum
KMC On Demand provides new and better ways to collaborate and share information. KMC On Demand Expert Forum provides the infrastructure to provide live solutions that then automatically populate a searchable database by discipline and key search words.
This permits you to put the best minds in your organization to work for the benefit of all. Now everyone is getting the same advice and instructions from a trusted and vetted source, your top performers.


This is an optional service your can incorporate within your KMC.

 
Claims Glossary
Easily decipher claims and technical terminology with the most comprehensive claims glossary available. This easy-to-use tool provides point and click access to hundreds of categories.
 
Claims Web Links
The most comprehensive listing of claims-related web sites will make web searches more focused and successful. Give your people access to all our researched and vetted claims links and save them time and effort. All claims links can be customized for the individual, group or enterprise-wide.
 
Adjuster’s Desk
We will upload your custom forms, documents, process flows and letters to your proprietary KMC so only your company can access them.
 
Continuing Education
KMC On Demand Courses have been accredited for all states that require adjuster continuing education. Agent/Producer continuing education credits are in the process of being obtained for all states.  All accreditations are listed for each state on our web site.
 
For your added convenience, we apply for the CE credits in all states where this is permissible. Simply complete the course and click on Apply for CE’s and we do the rest. We provide excellent education that also delivers CE’s for adjusters and agents to remain in compliance.
 
You may also utilize our CE database which tracks your compliance with state requirements and alerts you when you are close to default. This database is free for your usage.
 
Customize Our Content
KMC On Demand gives you the capability to edit and revise our modules and courses. Every module that comprises our courses can be downloaded to the Module Editor and added to, edited, or changed in any way you see fit to serve your processes and business practices.

 
Complete Training
We’ll provide complete training on the Module Editor. During this training, you’ll learn how to customize both existing content and create new content. For example, if you like 90% of the content on a given module but need to customize the remaining 10%, you’ll be able to make these changes in-house with minimal effort. The end result is tailored, company specific content that requires only 10% of the effort of a full custom course.

 
Create New Content
The Module Editor also permits you to create new modules from scratch. You could convert existing paper based courses to online modules.This Learning Content Management System is a quick and easy way to produce interactive distance learning in an attractive and usable format.
You can also do your own voice-overs and attached them to your newly created modules.

 
We Create Custom Content
Need KMC On Demand to create custom courses? We will research, storyboard, instructional design and convert to online course. We can collaborate with your training or business team to come up the best solution at the best price.

Do your inside adjusters need to decipher technical estimates from third-party providers? Utilizing the claims glossary will help them understand.

All our glossaries are editable and may be added to with proprietary lists.

This provides a one place solution for all knowledge needs; a true  Knowledge Management Center .

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These online  adjuster training classes start at only $35.00 and provide CE credits. Also view their Charter annual fee where you can pay 1 fee of $135.00 for all classes you wish to take. Here is a complete list of classes-click here. Take a demo by clicking here. 

Is this not a fantastic opportunity to get better training on policy coverage? While teaching our fundamentals class, we drive home the point that the adjusters need to relate the training to actual policy terms and know where to find these terms to share with an insured when necessary. This is often their weakest link even after spending thousands of dollars attending some of the much advertised classes. The KMC online classes have personal lines and commercial lines policy courses and auto claim policy training you will find on the list as well as many technical programs on building component estimating, recorded statement essential training, and much much more. 

I cannot highly recommend these courses more and hope many of you will participate. Just think of the savings on travel expenses attending field classes as well as the significant savings off of the fees of many of the field “cat 101 classes”.

Please use the following contact information if you are interested in these classes for your personal or adjusting firm training needs. We are very very excited about their affiliation with ClaimSmentor. Please be sure to let them know you were referred to their program by ClaimSmentor:

Colm Keenan    
Vice President e-Learning Services


Crawford & Company

8517 Excelsior Drive Suite 201
Madison WI 53717
phone: 608-824-9008
fax: 608-836-5584
cell: 608-335-8874
email:
Colm_Keenan@us.crawco.com
web:
www.crawfordandcompany.com 

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While visiting the KMC on Demand online classes, it’s also a great time to look into the classroom courses if you prefer live classroom settings. The Classroom courses are also much more reasonable priced than many of the other advertised week long Property 101 classes and much more comprehensive. Here is the Link for Crawford and Company’s classroom training in three available career tracks, Property, Casualty, and Workers Comp.

http://www.crawfordeducationalservices.com/CU_Courselistform.aspx?CATID=1&SID=11&cmed=1

Special Offers and Discounts

http://www.crawfordeducationalservices.com/content.aspx?CID=470&SID=11

This is an excellent chance for Adjusting firms to present the policy courses to their roster members. We hope to be getting these valuable discounts for individual ClaimSmentor members as well since discounts are available for 3 or more participants registering for the same class.

We appreciate Colm Keenan and Kevin Winter sharing this information with our ClaimSmentor participants!

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Just A ClaimSmentor Moment #4- LexisNexis List of Top Law Blogs on Insurance and Claims Issues

March 12, 2009

I don’t have time for blogging today but did come across this list over at LexisNexis on top blogs for insurance. There are so many good ones I had not heard of on this list so hopefully this will link us to some great new sources of information. Clck here to view the list.

We also have our list of favorites where we find so much good information already shown in the Claim Blogs of Interest section located in the right column of this  website blog. I’ll add to my list of favorites for claims news as I get through the LexisNexis list.

Here is a video hosted by the Insurance Journal suggesting insurance companies should be blogging in this blog entry.

https://dimechimes.wordpress.com/2008/01/09/should-your-adjusting-firm-or-carrier-be-blogging/

Here is a link to other great Insurance information resources found at Lexis Nexis:

http://w3.nexis.com/sources/scripts/eslClient.pl?GSDINDUSTRY=Insurance


Exciting News- Vale Tech now offers 500 Online Classes!

June 12, 2008

 

I had just written recently about the need for change in the way we educate independent adjusters as many of the courses available are cost prohibitive to independent adjusters who must pay their own expenses so when you add hotels, gas mileage, and the course tuition to the mix, it’s almost impossible for them to attend the many types of training that they need.

Here are links to the prior blogs on gas expenses and on carrier certification classes. In fact, I had suggested carriers use a reputable firm such as Vale National Technical schools to administer carrier certifications. Another serious problem is that we are seeing leaps and bounds in new training schools offered by adjusters who barely have experience themselves and the last place new adjusters should be going to obtain valuable training advice. I am hopeful many new adjusters will take advantage instead of taking courses such as these offered by Vale where it not only is offered by a reputable firm but also by a name that is well recognized in the claims industry thus adding value to your resume and training background.

https://dimechimes.wordpress.com/2008/05/01/insurance-carrier-claim-certifications-where-do-you-test-for-them-much-improvement-needed-in-the-process-of-certifying-independent-adjusters/

https://dimechimes.wordpress.com/2008/05/29/what-role-are-rising-gas-prices-going-to-play-in-your-deployment-decisions-for-hurricane-season-2008-carriers-and-adjusting-firms-should-meet-the-need/

Well the solutions are quickly rolling out! We were very excited yesterday to receive a press release from Vale Tech  announcing they are now offering 500 online classes! I can’t tell you the many many times that I’ve talked to new adjusters or seen posts in adjuster forums from folks who wanted Vale field classes but could not afford to attend. Here is the press release:

Here’s the press release:

Date: Wed, 11 Jun 2008 15:54:29 -0500
Subject: Vale National Training Centers Launches 500 New Courses Online
From: Mike Holcomb <mholcomb@csbrand.com>
To: Insurance News Editor mholcomb@csbrand.com

Dear Editor:Attached please find a media release about Vale National Training Centers and the launch of an on-line extension of their training and continuing education curriculum for insurance claims professionals.

Please consider the information for publication in the near future. 

Many Thanks!  

Mike Holcomb
Media Coordinator
Cornerstone Brand Communications, for
Vale National Training Centers.

903-534-5220  FAX 903-534-5811
mholcomb@csbrand.com

    

 

 

 

Vale National Training Centers Launches 500 New Courses Online.

ARLINGTON, Texas – Vale National Training Centers, Inc, a recognized leader in insurance industry educational services, has launched an online extension to their signature classroom-based proficiency development curriculum for claim professionals.

Dramatically increasing their course offerings, Vale National has added approximately 500 distance-learning modules available immediately through a standard web browser. This new capability includes instruction for Texas adjuster licensing, multi-state agent pre-licensing and exam prep, insurance continuing education, professional designations in addition to general business, finance and professional development.

“We’ve been working on this for several years, but see the rapidly evolving industry demands for fast, convenient and cost-efficient personnel education as the perfect environment for this new service,” said Steve LeClaire, president of Vale National Training Centers. “It not only eliminates employee travel and lodging expenses, but lost productivity from being out of the office as well.”

“Combined with our instructor-led courses and their proven record of converting knowledge into applied skill, this library of hundreds of online courses allows us to custom design an ideal program for each training manager and his personnel,” said LeClaire. “We can provide comprehensive training to new employees, supplementation to experienced professionals, focused training for specialized staff and career development for personnel throughout a company. This includes department heads, supervisors, appraisers, adjusters, examiners, as well as local office managers and sales agents.”

Vale National’s online courses are available through their website and can be accessed at anytime and from any computer with an Internet connection and common system compatibility. Basic courses can often be completed in one session, but just as longer courses are divided into multiple learning sessions, the system allows students to work at their own pace, tracking their progress and storing their responses until their course is complete.

 

The system also gives training managers the ability to review and monitor their employees’ performance, maintaining a record of all subjects mastered and providing notification when course requirements are met successfully.  

Vale National Training Centers has trained over 40,000 industry professionals since 1949 and operates instructor-led classroom training facilities in California, Pennsylvania and Texas. A member company of the Cunningham Lindsey Group, Vale National’s online program is developed in partnership with 360˚ Training, an independent online training company.

For more information about Vale National Training Centers or their classroom, on-site or on-line training options, visit http://www.valenational.com or contact Steve LeClaire at sleclaire@valenational.com.

About Cunningham Lindsey

Cunningham Lindsey U.S. Inc. is an independent insurance claims services company, providing a wide range of claims adjusting services including commercial property and liability, personal lines, catastrophe response, and environmental assessment and remediation. Its national network of 141 offices also provides worldwide services through offices of sister companies within the Cunningham Lindsey Group strategically located throughout Canada, the United Kingdom, continental Europe, the Far East, Latin America and the Middle East. CLUS is a subsidiary of Cunningham Lindsey Group Limited.

For additional information contact David Repinski, C.E.O, at (214) 488-6713, or drepinski@CL-NA.com or visit our website at http://www.cunninghamlindseyus.com.

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Vale is used by many carriers for residential and commerical building estimating courses for their new adjusters. I attended a 3 week Vale course in my early years back in PA and I can attest to the fact the training was outstanding and our class was the toughest I ever took in my career having no residential construction experience when I attended. Whew ….was that ever nerve wracking as it was a requirement to keep our adjusting positions back in those years!

I’ll be going through the course offerings and make a list of recommendations for beginners, intermediate, and advanced courses for those interested in these classes but don’t know where to start so you have some idea where to begin and to prioritize your training if there isn’t already those suggestions on their website.

I don’t want to overlook also mentioning the Automobile, Residential, and Commerical estimating workbooks now also available that I had also just posted about on ClaimSmentor last week when I found them which also would be excellent field reference material for new adjusters or those advancing to commercial claim handling:

http://www.valenational.com/products.html

We’ll be writing another blog within the next week or so linking to a few more online programs that provide excellent opportunities for online adjuster training.

Another point to be sure to understand is that adjusting firms and carriers understand the value of Vale Tech courses so taking these would be an excellent addition to your resumes upon completion thus they have my FULL endorsement for their new programs!