Look Before You Leap! New classes scheduled online LIVE in April 2009 for Staff Adjusters and Management Considering an Independent Adjuster or Independent Claim Management Career

March 15, 2009


              Look Before You Leap! The Grass is NOT always Greener on the other Side!  

                       This class  is designed to improve understanding by Insurance Carrier HR managers considering independent adjusters for staff claim opportunities as well as staff adjusters and Claim managers wishing to make a career move to the Independent Claims Adjuster or Claim Manager fields in the claims industry.       

***Updated 3/21/09: Note this program can also be presented in an individual career coaching order session for those who wish to remain anonymous versus participating in this online class at ClaimSmentor . We will present this to you individually through a career coaching session. Just contact Debbie@Dimechimes.com to schedule your private session.



This is a new course offering in our Roots and Wings  program  at ClaimSmentor for all of the staff adjusters sending us resumes  as they  consider career moves to the independent claims industry.

You can read more about these classes hosted on Saturday April 4, 2009 and Saturday April 18, 2009 in the following blog topic:


This link contains a blog link to the registration information for ClaimSmentor. This site is our online e-mentoring program for Independent and Staff adjusters or managers involved in the Property or Auto Claims industry. There is no charge to join our ClaimSmentor forums. You will be able to review more details about this class once you become a member and can view the topic in our forums.

 We also welcome Human Resource managers interested in participating in this class so they better understand the independent adjusters applying to their insurance companies for staff adjuster positions as we would like you to appreciate those that have outstanding experience in are independent industry. We strongly recommend continuing education for newly licensed adjusters participating in our forums at ClaimSmentor and  you will also find valued candidates for your claim trainee job opportunities.

View the About tab for contact information if you are interested in this class.  



We are back! Next 50 Hour online Fundamentals of Claims class begins March 2, 2009

February 3, 2009

We apologize for the lengthy delay in blog postings! We’ve had extremely limited time available for blog postings due to major operations my daughter underwent this past month but hope to be back on the blog on a more regular basis now that she is recovering at home.

We have improved our Fundamentals of Property Claim Adjusting course to move it from an 8 session course to a 10 session course all held online live at  ClaimSmentor . We have added a session on Contents claim handling and a session on Condo unitowners and master policy claims handling to our original 8 sessions. All participants completing the 10 sessions to include pre-class reading material and self study guides you can use out in the field as well as pre-class homework questions to assess your understanding of the pre-class reading assignments will receive a 5o hour Fundamentals of Property Adjusting Completion certificate. This includes 30 hours of online class instruction as well as 20 hours of pre-class reading and homework assignments.

If you are a new adjuster you will never make the comment again “have license ready to go to work” after taking this course as you will be simply astonished at the amount of material you need to learn to properly adjust claims.

This course is not an estimating course like many you will find out in the field. It is essential that you learn estimating through those valuable classes.  We address all of the things you need to know  in addition to estimating and the list is just simply way to long to go over in this post but includes communicating with PA’s and Attorneys, time demands, sample letter formats, file requirements, signing independent contracts, fee schedule reviews, electronic claim file processing and CMS systems, insurance department complaint handling, quota ratios you must live by ,samples of all commonly used forms in claims, recorded statement taking and outlines , partner adjusting, current trends and changes in adjusting and much much more.

Many courses available to independent adjusters are taught by other adjusters who have worked in the field. We teach our course from an entirely different perspective. We teach you how a claim manager thinks based on personal experience both as a staff and independent claim manager. You need to know and understand procedures based on the expectations your manager will have of you not based on hit or miss training from acquaintences. We also differ from much of the available training as we are not affiliated with an adjusting firm and this course covers the pros and the cons of the claim industry in a reality based method so you will have a much better perspective on the reality of this career.

If you are not a member of ClaimSmentor and wish to join us, the registration information can be found on our About page on this blog. Once registered you will be able to review the complete agenda.

Another most enjoyable aspect of this class is that it is held ONLINE live so your questions as we cover each session can be asked during class with an immediate response to address your concerns or any material you may not completely understand.

This is a great way to learn the property claim industry from home saving the funds normally required to attend a field class with travel expenses on top of the cost of the course.

Not sure if you need additional training or if this Fundamentals of Claims Adjusting for Property losses is for you? Take this self assessment test and you decide!


Final Reminder for 40 hours Fundamentals of Claims Class to begin 6/9/08- Also Vendor and Carrier Field Claims Mentor Opportunities- Post Yours Now

June 3, 2008

We are beginning our next online LIVE 40 Hour Fundamentals of Claims Class Monday June 9, 2008 .

 All information on the class and registration information for ClaimSmentor is listed in this blog topic:


**Note the start date was moved to 6/9/08 with first pre-class reading assignments to be posted this Friday and self study guides on ALE, Contents Claims, and much more to be emailed out to class participants this Saturday.


These are very exciting days for many of the ClaimSmentor trainees who have received their first assignments for deployment on hail storms nationwide. We are most appreciative to the adjusting firms offering these folks trainee opportunities to work in the field as assistants to experienced adjusters on rope and harness teams to assure their first files go well and to assure great claim customer service is provided to insureds.

If your firm is offering field claim mentor opportunities this hail or hurricane season with the vast number of storm claims now being reported, we will post these opportunities in our Career Forum at ClaimSmentor for trainee adjusters to submit their resumes to your designated HR personnel. We have worked with hundreds of trainee adjusters since the inception of ClaimSmentor (now going into our third year) and can attest to the fact that most of these adjusters have obtained their adjuster resident and non resident licenses, obtained many of the required carrier certification courses, and done much more to obtain excellent claim training from ClaimSmentor as well as from many other reliable training sources.

We hope one day to see Insurance company claims departments offer storm season claim intern opportunities to independent adjusters similiar to the programs many insurance companies offer to college students and summer intern opportunities for teachers. Having worked in the claim management carrier ranks and interviewed hundreds of folks for trainee positions, I can attest to the fact these are much more qualified trainee adjusters having their licenses, estimate software classes, construction backgrounds and agency backgrounds, as well as much more training then you ever find by candidates applying for trainee positions normally have. This will save carriers months of training and also help resolve some of the baby boomer retirement and personnle issues many carriers are facing today. Join ClaimSmentor today if you are in HR at the carrier level or adjusting firm level and have free access to our rosters and view these folks resumes yourself.

You will be pleasantly surprised to find such a large group (now 823 members) of valuable candidates! All registration info is on the About page here on the blog. Just advise you are HR personnel  or claim management with the carrier using your carrier email address and we can register you without further identification.

ClaimSmentor Upcoming Classes are scheduled!

February 14, 2008


We have our next three courses now scheduled for new adjusters. All classes take place LIVE ONLINE at our ClaimSmentor site. You must register for the site first to register for the classes. These are open to newly licensed insurance adjusters looking for file specific training.

40 Hour Fundamentals of Claims Class- Begins March 3, 2008 and will be held for four weeks on Monday and Thursday evenings from 6-9pm CST. There are 16 hours of pre-class self study and homework problems and 24 hours of online LIVE classroom sessions to go over the subject material. This course is for property adjusters planning to work residential homeowner and condo losses. We do not cover estimatics in the course with the exception of estimate reconciliation issues to include carrier general guidelines for scoping. The course covers claim career issues such as dealing with adjusting firm contracts, resume recommendations, ethics, contents claim handling, additional living expense claim handling, mock disaster zoning assignments and organization, correspondence handling, file requirements and forms common to property claim handling, attorney and public adjuster handling issues, carrier time service expectations, and much much more (all details listed in our class posting on ClaimSmentor). Course includes numerous self study guides for your use in the field after you’ve taken the course.

Contents Claim Handling- Class online 2/25/08. Course includes our self study guide for contents claims handling. Covers issues on contents software estimating, depreciation guides, salvage handling, and methods for documenting contents claims to meet carrier expectations. Common forms needed while handling contents claims and hot topics on current litigation issues involving contents claims handling. The class will be held from 6-9pm CST LIVE ONLINE.

Additional Living Expense Claim Handling- everything you need to know about handling ALE claims. Self Study guide included. You will work through mock ALE scenarios once trained on carrier general guidelines for all types of expenses submitted on claims such as housing, hotels, meals out, abated expenses and much more.  This class will be held in a two part session on 2/27 and 2/28/08.

Once you are registered for the site, you will receive a login id and  temporary password for accessing our forums. You will then find all class information in our Training Sessions- Roots and Wings program. All website/registration info is shown on our About page here on the blog.

We also offer one on one Career Coaching services to those new in the claims industry that prefer one on one mentoring for career success. If you are interested in those services, please email us for further information. The career coaching services can be combined with our online 40 Hour Fundamentals of Claims Class for a substantial discount on the cost of combining the career coaching services with our basic claim instruction courses. Contact info on the About page on this blog.