Crawford and Company Online Adjuster Training Courses look Excellent- KMConDemand programs!

March 21, 2009

We are very happy to announce an outstanding source for your key essential training needs for newly licensed adjusters and for experienced independent adjusters for continuing education as your improve your knowledge base in our industry. Our newest sponsors hosts online auto claim training and online property claims training as well as online workers compensation claim training. 

ClaimSmentor is proud to announce our newest sponsor-KmconDemand by    Crawford and Company. Kmc online claim training provides an outstanding alternative for newly licensed adjusters and for experienced adjusters looking for continuing claim education to enhance your skills. The online claim training classes are very reasonably priced and provided by a firm with an outstanding long term reputation in the claims industry.

What an excellent alternative to the number of ever increasing field classes being hosted by an inexperienced number of instructors with only field adjusting experience and in some cases only 1 or 2 assignments in claims under their belt. It especially concerns me that courses are being taught by those without claim management experience and/ or years of progressive staff management experience so you are being properly trained. I hear word from class participants regularly about poor information they were taught in some of these programs. We always encourage trainees taking our 50 Hour Fundamentals of Property Claims Class at ClaimSmentor to research how long a training vendor has been in business and also to investigate the claim instructors backgrounds in claims before paying for a class..

We are very excited to announce that KMC on Demand– the online training branch of  Crawford and Company – is now a sponsor for us at ClaimSmentor. This is exactly the type of professional sources we are seeking to connect with for new adjusters that don’t know what courses to take  or which training firms will offer them reputable courses.

Here is additional information KMC has shared with us for this blog. You will see their program is an excellent tool also for adjusting firms looking for online training options for their adjusters as the classes can be customized to include information specific to your firm:

Hi Debbie –

Below is some information you can use for the blog.  Also feel free to look over the website 

Learning Management System
KMC OnDemand’s Learning Management System (LMS) provides comprehensive learning management for identifying, managing, developing, and measuring the capabilities and knowledge of people throughout your enterprise. KMC OnDemand LMS helps employees increase their contribution to the organization’s goals and performance. It helps organize and ensure that your associates have the right skills and knowledge to perform at their best.
We deliver vital formal and informal learning that is tied to clear business outcomes. KMC OnDemand provides the full continuum of learning – formal, informal, self-paced, live, blurring the line between learning and support of workplace performance.
Performance Support
Improve employee efficiency and performance with our repository of reference information and encyclopedias providing just enough, just-in-time information. This informal learning will especially appeal to the digital generation by providing easy access to critical information. Adjusters can access hundreds of e-books for vital information at the moment of need. We give you the capability of editing ready-made support files or creating and adding your own. The access to the Performance Support tools can be customized for the individual, group, region or enterprise.
Expert Forum
KMC On Demand provides new and better ways to collaborate and share information. KMC On Demand Expert Forum provides the infrastructure to provide live solutions that then automatically populate a searchable database by discipline and key search words.
This permits you to put the best minds in your organization to work for the benefit of all. Now everyone is getting the same advice and instructions from a trusted and vetted source, your top performers.

This is an optional service your can incorporate within your KMC.

Claims Glossary
Easily decipher claims and technical terminology with the most comprehensive claims glossary available. This easy-to-use tool provides point and click access to hundreds of categories.
Claims Web Links
The most comprehensive listing of claims-related web sites will make web searches more focused and successful. Give your people access to all our researched and vetted claims links and save them time and effort. All claims links can be customized for the individual, group or enterprise-wide.
Adjuster’s Desk
We will upload your custom forms, documents, process flows and letters to your proprietary KMC so only your company can access them.
Continuing Education
KMC On Demand Courses have been accredited for all states that require adjuster continuing education. Agent/Producer continuing education credits are in the process of being obtained for all states.  All accreditations are listed for each state on our web site.
For your added convenience, we apply for the CE credits in all states where this is permissible. Simply complete the course and click on Apply for CE’s and we do the rest. We provide excellent education that also delivers CE’s for adjusters and agents to remain in compliance.
You may also utilize our CE database which tracks your compliance with state requirements and alerts you when you are close to default. This database is free for your usage.
Customize Our Content
KMC On Demand gives you the capability to edit and revise our modules and courses. Every module that comprises our courses can be downloaded to the Module Editor and added to, edited, or changed in any way you see fit to serve your processes and business practices.

Complete Training
We’ll provide complete training on the Module Editor. During this training, you’ll learn how to customize both existing content and create new content. For example, if you like 90% of the content on a given module but need to customize the remaining 10%, you’ll be able to make these changes in-house with minimal effort. The end result is tailored, company specific content that requires only 10% of the effort of a full custom course.

Create New Content
The Module Editor also permits you to create new modules from scratch. You could convert existing paper based courses to online modules.This Learning Content Management System is a quick and easy way to produce interactive distance learning in an attractive and usable format.
You can also do your own voice-overs and attached them to your newly created modules.

We Create Custom Content
Need KMC On Demand to create custom courses? We will research, storyboard, instructional design and convert to online course. We can collaborate with your training or business team to come up the best solution at the best price.

Do your inside adjusters need to decipher technical estimates from third-party providers? Utilizing the claims glossary will help them understand.

All our glossaries are editable and may be added to with proprietary lists.

This provides a one place solution for all knowledge needs; a true  Knowledge Management Center .


These online  adjuster training classes start at only $35.00 and provide CE credits. Also view their Charter annual fee where you can pay 1 fee of $135.00 for all classes you wish to take. Here is a complete list of classes-click here. Take a demo by clicking here. 

Is this not a fantastic opportunity to get better training on policy coverage? While teaching our fundamentals class, we drive home the point that the adjusters need to relate the training to actual policy terms and know where to find these terms to share with an insured when necessary. This is often their weakest link even after spending thousands of dollars attending some of the much advertised classes. The KMC online classes have personal lines and commercial lines policy courses and auto claim policy training you will find on the list as well as many technical programs on building component estimating, recorded statement essential training, and much much more. 

I cannot highly recommend these courses more and hope many of you will participate. Just think of the savings on travel expenses attending field classes as well as the significant savings off of the fees of many of the field “cat 101 classes”.

Please use the following contact information if you are interested in these classes for your personal or adjusting firm training needs. We are very very excited about their affiliation with ClaimSmentor. Please be sure to let them know you were referred to their program by ClaimSmentor:

Colm Keenan    
Vice President e-Learning Services

Crawford & Company

8517 Excelsior Drive Suite 201
Madison WI 53717
phone: 608-824-9008
fax: 608-836-5584
cell: 608-335-8874


While visiting the KMC on Demand online classes, it’s also a great time to look into the classroom courses if you prefer live classroom settings. The Classroom courses are also much more reasonable priced than many of the other advertised week long Property 101 classes and much more comprehensive. Here is the Link for Crawford and Company’s classroom training in three available career tracks, Property, Casualty, and Workers Comp.

Special Offers and Discounts

This is an excellent chance for Adjusting firms to present the policy courses to their roster members. We hope to be getting these valuable discounts for individual ClaimSmentor members as well since discounts are available for 3 or more participants registering for the same class.

We appreciate Colm Keenan and Kevin Winter sharing this information with our ClaimSmentor participants!


Next 40 Hour ONLINE LIVE Fundamentals of Claims Class Begins June 2, 2008

May 15, 2008

 We are now beginning a registration list for the next 40 Hour Fundamentals of Claims class which we hope to begin June 2, 2008. It will run on Monday and Thursday evenings from 6-9pm LIVE ONLINE on our ClaimSmentor site. 

 We are registering new members who are interested as well. The class will run Monday and Thursday evenings from 6-9pm CST for four consecutive weeks so we’ll wrap up right before the July 4th vacation week. 

There is an $80.00 fee to take this class which amounts to a minimal $10.00 per 3 hour class as we hold 2 classes per week for 4 weeks. All fees MUST be paid by 5/29/2008 as we will begin posting pre-class reading links for Lesson one on 5/30/08 as well as distributing by email the many self study guides distributed to class participants to use along with the lessons. We have been told many times over by other training groups that we need to raise this price but try to keep it almost to a bare minimum to stand steadfast on our goal at ClaimSmentor to make training available to all adjuster trainees as we try to enhance the image of independent adjusters through our educational efforts. The cost of the class is ridiculously low for the time spent distributing course material, grading pre-class assignments as well as each 3 hour session with LIVE presentations. We could never accomplish so much in one course if it weren’t for the hours and hours spent researching current information found on the web to provide links to reading material on all subjects discussed. Carriers prohibit adjusters from releasing their confidential information so we constantly update information found on the web via lawsuit document pdf’s posted on various sites, news articles, and much more we share with you throughout the course to keep the information up to date and current with each new class.

 Class includes pre-class homework reading assignments as well as pre-class homework. There are a total of 24 hours online instruction and 16 hours of pre-class reading/homework assignments as we figure 2 hours pre-class reading and  homework per lesson. You must attend ALL 8 sessions to receive your 40 Hour Fundamentals of Claims certificate. There is also the option to AUDIT the class only which allows you to attend all 8 sessions and receive the reading material without the need to complete the pre-class homework questions. The cost of the Audit only participation is $50.00. This course covers much needed information that new adjusters have shared is not being covered in many conferences, seminars, and estimatic classes thus many end up having an overall view but not detailed information needed to understand the  processes required to complete a claim file.

Both training options include the self study guides for Contents Claim Handling, Additional Living Expense Claim handling, Actiivity Log-File Requirements-Electronic Claim File Documents self study material, and the self study material on condo master policy claim handling. We cover this information within the classes below as well.

Here’s a breakdown on the 8 sessions but we cover much much more as those that have attended the class can attest to:

I. Career Forum discussion- review of all topics listed in the Career forum on ClaimSmentor through self study pre-class reading assignment links emailed to you prior to class and through discussion in the 3 hour online class on Careers in Claims and options available. Concentration in this first class is concentrated on vendor/adjuster relations and carrier/ adjuster expectations, vendor applications, vendor/carrier relationships and communication. We will also cover vacation and absence requests once you have accepted assignments and “no show” adjusters. This class covers things you very much need to know before you sign independent contracts, errors and omissions coverage, pros/cons of working staff vs independent, info on training school options, adjuster resume recommendations and templates, general terms found in carrier code of conduct forms and much much more regarding careers in claims. Most informative are the discussions on networking opportunities and what associations are available for you to join to enhance your job opportunities.

2.Ethics- class assignment will include a review  of adjuster ethics standards while  dealing with insureds, contractors,and accepting vendor assignments and an online class on ethics discussions while using current hot topics in the news regarding adjusters and carriers as real class examples of issues facing adjusters and adjusting firms in today’s claim environment.  We go over common errors new adjusters make that frequently lead to carrier complaints that lead to adjusters being released from assignments as well as hot topics on dress codes and news topics on adjusting firm ethics as well so you don’t get burned on your first assignments with non payment issues. We will also discuss carrier salvage handling during this session. We cover carrier certification requirements and vendors offering the certification classes for different insurance carriers. Class will include pre-class reading links required as well as a pre-class homework assignment based on the reading material.

3. Catastrophe Claim Mock Disaster Assignment Drill- Organizing/Zoning your file assignments- Items covered include but aren’t limited to organizing your assignments, carrier service standard expectations, carrier quota expectations, tips on working around storm difficulties to meet carrier quota expectations, things to consider when choosing a cat vendor (what will be most profitable for you- there are major differences in the types of assignments), examples of fee schedules and the different types, information on which adjusting firms are handling certification exams for different carriers, severity code, catastrophe coding, and working with the claims/agency relationship as well as discussion on high profile assignments and condo loss handling. This assignment includes our self study research paper on Condo master policy loss handling as well as reading links to much more important info you need to know before going on catastrophe duty.

4. Activity log entries and file documentation requirements- Who would ever think you could spend a 3 hour class discussing activity logs, file requirements, electronic documents, file order,etc but it is a very much needed discussion so you are aware of proper file entries to avoid bad faith. and carrier rejection of your closed assignments. This assignment includes links to many file document samples, a self study research paper with links to forms you will commonly use, a walk through a demo on electronic claim management systems so you can see how they operate, and much more.

5.Insured/Agency communications-/Contents Claim handling- how to properly handle complaint issues from an insured,  insurance department complaint handling, public adjusters and state regulations, communication requirements when attorney is representing an insured, and proper communication standards.You need to know what state mandated language must be on forms and letters and many other rules for properly communicating coverage decisions such as state requirements for mediation options and more. Documenting the file, communicating with the insured in letters and correspondence, much more in depth discussion about investigation methods and an overview of the self study material and reading links on Contents Claim handling.

6. File negotiations- dealing with contractor bids, lump sum bids, and estimate reconciliations.  3 hour class to include extensive details about what you need to be looking for on contractor estimates to resolve differences much more quickly, matching issues, minimum charges, carrier expectations on estimates and  much more covered about common reasons files are rejected and or reopen in this session Six. A must know to work claim files and resolve them to bring them to conclusion! We will also discuss the various building estimatic software programs and training options available to you to acquire this must have training. We do not have time in this course to cover estimatic training but this lesson will open your eyes to carrier expectations on building estimates and how they differ from what you may know from a contractor’s standpoint versus from an insurance carrier damage covered perspective. You’ll know atleast the top 10 problems to avoid on common errors made by new adjusters so you can reduce file rejections upon management review.

 7. and 8. Additional Living Expense Claim Handling- you will receive our self study guide with step by step instructions for handling Additional Living expense claims under residential policies which covers carrier generally accepted standards for ALE loss calculations. Homework will include practice assignments on mock ale situations where you will use actual ALE forms to input your ale decisions we will then go over in class. Lesson 8 also wraps up your questions on all the various assignments during our live training sessions.

Two of the most enjoyable features of the class by all participants is getting to interact LIVE during sessions asking questions and the drop by visitors they can obtain advice from on the evening’s topic when experienced adjusters drop by to help with the sessions.

Here is also a recent blog entry we did with information about the course:

If you are interested in the June 2, 2008 class, you will first need to register at ClaimSmentor.Website registration info is found on the About page here on the blog.

You can pay the cost of the course once you have registered online and access our forums.

Note we will present this course in field format classroom training for adjusting firms. Contact us for more information and pricing through our staffing firm, Dimechimes Claims Staffing and Claim Training. All website info on the About page here on the blog.

There is no charge to join ClaimSmentor to just participate in our forums for others interested in joining our online claim mentoring community where we currently have 818 members to include hundreds of experienced adjusters and claim managers as well as trainee adjusters. The ClaimSmentor site is open to all trainee adjusters (staff or independent), experienced adjusters(staff or independent), independent adjusting firm personnel(support through management), and all carrier staff claim and HR personnel. We also welcome vendors who support our industry such as estimate software firms, training firms,etc. The site is not open to public adjusters or attorneys.