VA Tornado Damage- The Carrier Claim Numbers Are Coming In

April 30, 2008


We have been monitoring the news for updates on the Carrier number of claims reported as a result of the tornado damage in VA this week in Suffolk County and other communities. Here are some news stories of interest quoting carriers. At this point, the number of the carriers polled in these news stories does not exceed 200 for any carrier so I do not imagine there will be a major need thus far for independent adjusters. Having said that, the news stories linked to below also indicate that homeowners still are not allowed into some areas due to power lines down and gas leaks so those numbers are expected to grow as many of the carriers interviewed indicated.

Here is information on the Declaration of an Emergency declared which normally triggers a state to allow adjusters in to operate under an emergency adjusters license. Checking the VA Dept of Insurance website, I am not finding any information related to adjuster emergency licenses or even resident adjuster licenses required. Here is a link to the Virginia Insurance Department-click here. I was able to get through to the VA Insurance Licensing division and spoke with “Richard” at 804-371-9631 and was advised that VA does not require a license for resident adjusters or emergency adjusters. Quite amazing and so NOT a good idea these days!

Here’s some great video footage of the damage in VA: click here

 According to the Virginia-Pilot news, none of the carriers were reporting more than 200 claims as of yesterday – here’s a link to their news article quoting several carriers and also indicating many homeowners have yet to be allowed to return to their neighborhoods thus they are expecting many more claims to be reported. Click here for the article. Also, according to this second article at the same site, the damage is expected to exceed 20 million dollars. Click here for the 2nd article. This next article contains a bit more information on damage and has some good links to photos of the damage as well. Click here to view.

The NAIIA (National Association of Independent Insurance Adjusters) has 29 Adjusting firms listed for VA. Click here to view. This wouldn’t be all inclusive but a good start if your core firms you prefer aren’t sending folks in (and of course if we don’t get staffing requests for the assignment since the numbers are relatively low as far as deploying independents). Sometimes, the carriers will still deploy a few independents from some of the local firms who assist with daily claims and branch assist assignments when there isn’t enough work to warrant calling in their national catastrophe teams (usually requires 500 or more claims in a state as a result of one storm for most carriers). Here is also an AM Best Adjusters list of firms they list where you can search by state for firms-click here.

You will also find the link to the VA Fairplan for adjusters wanting to send them resume (site presently shows no employment opportunities but given the damage this week that could change) or for adjusting firms wishing to solicit their business- click here .

Citizens of FL Releases new RFP for Daily AND for Catastrophe Claims

April 23, 2008


Check back later today for more details on this comparing the new RFP to the prior cancelled RFP. We do have questions and things to point out you’ll want to be sure not to overlook!


If you missed our original blog notice about Citizens cancelling the RFP for Daily claims several month ago, here is a link: Click here

Citizens of FL has now posted (eff 4/22) the new Request for Proposal for not
only Daily (non catastrophe claims)for 2008-2011 but also for Cat claims for
2009-2011. There is less than one week for adjusting firms wishing consideration
to get their questions in to Citizens per the RFP information.

Adjusters will be interested in the experience requirements and the fee
schedules posted as well in Addendum A.

Here is the link to all information. I note quite a number of changes from the
original RFP to include rejection of your RFP if you contact anyone other than
the 1 contact provided, no fines listed in the new RFP (will they still go by
those in the Claims Manual?), and corporate business references for the
adjusting firms which may limit those applying to the firms in business for
several years versus new adjusting firms.

You can view all information here:

Here is a link to all of the addendums to include Addendum A with the fee
schedules beginning on page 10:

Here is also a link to their purchasing site showing the 5/19/08 deadline for
RFP submissions(deadline for questions to be submitted is 4/29/08:

I’ll have a blog up shortly summarizing the differences from the original RFP
later today with some of the questions I have after viewing the new RFP at .


Citizens also has a job opportunity posted for a Catastrophe Ops Director and a
Sr VP of Claims you can view on their Career Opportunities link on their home page for details.

Here is a link to the old RFP documents if you want to jump start your comparison while I’m updating mine: (See Claims Admn for Daily Claims links)

Who moved my “claims cheese”…dealing with change in the Insurance adjusting community

July 30, 2007

One thing that is certain in the insurance claims adjusting community is CHANGE!

Years ago, as staff claim managers, we were asked to read the book Who Moved my Cheese by Dr Spencer Johnson. What a great book with parables to help us understand change and the varying ways folks deal with change through the characters of Hem, Haw, Sniff, and Scurry. This book has developed into training programs and much more and is highly recommended for adjusting firm presentations and for adjusters experiencing change.

So what is changing in our insurance adjusting community? To name just a few things that we are experiencing which is creating havoc for independent adjusters income:

Carriers are moving to large in house claim central operations handling many claims over the phone by staff adjusters. Here is just one of many new announcements.

Carriers are withdrawing coverage in nationwide coastal communities. Are you prepared to work claims for the many state windpools by taking pre-orientation training seminars that they are requiring or are you one of the adjusters saying ” they’ll call me without it anyway-they will be desperate”?

Insureds are self insuring and increasing deductibles due to the rising cost of insurance reducing the number of claims to be worked by independent and staff adjusters.

We’ve had 2 major whistleblower suits in the wake of Katrina caused by independents leading to increased use of staff adjusters by carriers. If your not familiar with them read this and this interesting news article.

Carriers are announcing limited assignments versus full assignments to independents in many cases which will result in reduced fees adjusters can earn. Examples include carriers handling the additional living expense and contents claim while allowing the independent adjuster to handle the building estimate portion of the loss only.

We’ve had an unprecedented number of trainee adjusters enter the field due to heavy claim activity after the 2004 and 2005 storm season resulting in less assignments per adjuster. Look at these articles showing the numbers of emergency adjusters in FL in 04 and the number of independent licenses issued in Tx was discussed in this TDI article:

Agent Licensing: Matt Ray, Deputy Commissioner, Licensing, stated that the licensing statutes and TDI staff performed well during the disaster. The statute is designed to facilitate carriers’ ability to bring in adjusters. If an adjuster has a license in another state, then the adjuster does not need a Texas license in order to be a temporary adjuster. If a professional adjuster’s home state does not license adjusters, the adjuster can work in Texas under the company’s supervision and the company will be held accountable for the adjuster’s actions. TDI has issued 50,000 adjuster licenses, and 15,000 are non-residents. If an adjuster is licensed in another state, then TDI grants reciprocity without a test or application. TDI issues emergency adjuster licenses to individuals who are not adjusters, for example, other staff who work for the carrier, so they can get into the field quickly. Emergency adjuster applications are given priority for processing by TDI Licensing staff. TDI does not issue badges to agents or adjusters.   (this link is now moved so article is posted above).


Carriers are increasing the number of staff field adjusters for line units and catastrophe operations further reducing assignments to independent adjusting firms.

Multitudes of new start up independent adjusting firms are decreasing the number of assignments to other  adjusting firms. This also results in less negotiation with carriers of adjuster fee schedules by the adjusting firm to avoid losing carrier contracts.

Large fines are being assessed to adjusting firms by carriers such as Citizens of FL causing some intimidating clauses to be added to independent adjusting firm contracts to pass these fines on to their adjusters. Look at page 5 of this RFP for just ONE of the fines to be assessed to adjusting firms. Several others can be found in the 103 page RFP the firms used when considering the requirements to work these claims. How about other fines in the news such as this  $3,500 fine in 2004 for adjusters discouraging insureds from filing a DOI complaint?

Our community has an increased influx of start up training firms for estimatic software training and Adjuster 101 classes. In many cases, new adjusters are being trained by barely more experienced adjusters turned training facility. The advice given ,we hear in several cases ,would not meet the minimim carrier expectations. Can you imagine being a new adjuster trying to decide which firm to train with?

National Assn of Insurance Commissioners is working on a Model Act for Independent Adjusters which will change the way independent adjusters are licensed when the act is adopted by State Insurance Departments. Right now they don’t have the latest draft up so here’s a link to the last one we could view.

Unprecedented numbers of independent adjusters are experiencing serious problems with receipt of fee bill payments after months of working out on catastrophe assignments. Here is a site started due to this problem during Katrina that was overwhelmed with the volume of adjusters reporting such problems. Adjusters have no clear cut answer on how they are to proceed to recover these fees reducing the number of adjusters in our community. It’s firms such as this one outlining just one example of some problems faced by adjusters working for this outfit. Here is also a link to many other articles on this firm.

There seems to be an ever increasing requirement to attend adjusting firm conferences and seminars to be placed or remain on their rosters. Stories abound of adjusters spending thousands of dollars annually at a time their income is greatly reduced after the slow storm season of 2006 with no hurricanes yet they have no choice if they choose to remain deployable with different adjusting firms.

Adjusters in great numbers are being named in suit files for bad faith when simply following carrier directives for claim handling. Here’s an example of a suit file naming many adjusters. Is this going to drive up the costs for Errors and Omissions coverage for adjusting firms and adjusters?

New carriers are entering the market requiring adjusters take more carrier certification classes. It’s important the carriers conduct these as shown here in this Merlin Law Firm list of actions that can bring rise to bad faith allegations.

It is important with our ever changing environment that you stay abreast of many important developments in our adjusting community. While your home on down time in between storms, enjoy your family and get that much needed rest but keep up with important issues by reading professional publications such as Claims Magazine  and subscribing to news reels such as the Insurance Journal  and National Underwriter’s breaking news articles . You’ll also see a list of my favorite Claims Blogs listed on the right column of my blog that you might find very interesting and help us keep up to date with claim issues.

You need to continue your education to increase your odds of being selected from among the thousands of adjusters seeking employment/deployment by participating in carrier certifications such as those put on by reputable firms such as Eberl’s and Worley and many other firms. One of the most important designations you can obtain as an adjuster is the Associates in Claims AIC designation which is recognized by both carriers and adjusting firms. It’s tough to find the time, I know! I’m still working on my last part for my CPCU designation and it’s hard work but it will be worth the effort. I remember a division manager telling me for every 5 who say they cannot do it since they are on cat, he could always seek out and find those who did which he promoted for their efforts.

Here’s a link to keep up with many states licensing changes on the left column of our website. CADO also has an excellent site for all states licensing requirements here.

You are welcome to participat at ClaimSmentor to help you keep up with many of these issues and links such as those provided in this article should you not have time to keep up with the many different issues facing us.

So who are you….Hem,Haw, Sniff, or Scurry? Read the book and you decide! I see examples of each of these characters daily in the claims adjusting community. There are those who find every reason not to follow the new trends, those that debate it in forums and tell others why they don’t need to pay attention to these new trends, those who explore the new information and consider the changes in our industy, and those that agree the changes are reducing their income and move with the new opportunities finding income generating opportunities in these new claim central operations, as staff adjusters, and with new carrier assignments through their favorite adjusting firms as they pick up new clients. We hope you will see the advantages of moving ahead to remain a member of the independent adjusting community!