We have posted numerous updates on our blogs about the Citizens of FL Request for Proposal (RFP 08-0016 last rebid in September 08) which was rebid several times in 08 as Citizens of FL cancelled the RFP several times in 08 taking one year from the initial bid process in January 08 to finally announcing the final selections in December 2008 and January 2009.
This caused an impossible situation for the adjusting firms and if you track the rebid posts and claim committee and Board of Governor meetings notes posted on their site, you’ll notice they selected different vendors several times which is quite confusing for independent adjusters as well as the independent adjusting firms who were trying to build rosters of adjusters and plan training sessions. It has been a very rough process and quite expensive for the adjusting firms bidding as well as the RFP documents they had to supply to Citizens changed throughout the year and required many copies of their documents be turned into Citizens to be in compliance with the bidding process. If you follow the document and meeting tracks, with each rebid….less firms applied and you cannot blame them!
They confirmed with the Citizens Board of Governors meeting in a January 2009 meeting the selection of 30 adjusting firms selected to use for 2009- 2012 when workload requires use of independent adjusters. There were 58 firms that applied on the latest RFP and 30 firms selected. The committee notes post two lists. The first is the 30 firms selected and the second list is called “remaining list” which is the adjusting firms who applied but were not awarded contracts.
You can view the Claim Committee and Board of Governor Meeting notes on these links where this was announced in a 12/12/08 Claims Committee meeting (see minutes of meeting notes in January 09 and approved by the Board of Governors on 1/29/09 on this link to all past Board of Governors meetings and Claim Committee meeting notes:
You can view the entire RFP to include the evaluation scoring information sheet in their archived RFP information here (just scroll down and look for RFP 08-0016 which includes the fixed fee schedule, the scoring evaluation criteria and other important information independents should know about the expectations of adjusters and adjusting firms processing their claims):
While these meeting notes do list the adjusting firms, they do not list their websites. You will also see the listing here on their Adjuster Resources page:
**see link in top right corner to Awarded Competitive Solicitations link which lists the 30 adjusting firms.
You will find the list again in their meeting documents along with the “remaining list” for firms that applied but were not awarded contracts to service their claims on the past meeting link above by looking at the Board of Governors meeting in January- search the documents in the left column for all lists and the claim committee presentations and info at those meetings.This is public information posted on their website.
We have located the websites for adjusters to contact these firms about their upcoming Citizens of Florida required carrier certification training. It is our understanding many of the firms are already hosting the daily (non catastrophe) training right now and that the independent catastrophe training will be held beginning April 2009. It is best to check with them as we are not a Citizens vendor but simply provided much needed information for independent adjusters looking for the firms designated to handle their claims.
We post ALL adjusting firm training classes we learn about on our site at ClaimSmentor in our Carrier Certification forum for participants on our site. Before you pay to attend any of these sessions make sure to note that a large number of those hosting the classes are hosting them FREE so be sure you check around for those classes. There are so many going on, it will not be difficult at all to find one in a location near you. The majority of advertisements we see for these are being held in popular locations in Florida and Texas. Now if we can just get them to hold some of them in the central of the US like here in Nashville, TN!!
If you are an adjusting firm wishing to post information about your classes, please contact Debbie@Dimechimes.com for more information about joining ClaimSmentor or posting your class information here on our Adjuster Information blog.
Here is the list of websites for the 30 selected firms. Be sure to ask the firm before you sign up with them if they are one of the firms that did agree on their response to the RFP to offer Citizens a 5 or 10% discount off of their fixed fee schedule. Citizens used an evaluation criteria where each firm applying got X number of points if they offered Citizens a discount.
I had significant concerns about this as an inexperienced firm could gain points almost forcing them to offer a discount on the fee schedule to be competitive on the evaluation criteria. Other concerns I had/have are:
1) How would this work with independent adjusters working side by side and some making 10% more than other independents if they happen to be working for one of the firms offering the discount?
2) Would this reduction in fee schedule cause a poor selection of adjusters sending the more experienced adjusters running to other carriers where they can earn a larger fee since they incur significant travel expenses when they work out of town to begin with during catastrophes?
3) Would this run off excellent firms who are not interested in working for reduced fees when they can service claims for other carriers at greater fees? (When you look at the remaining list on the link above you’ll wonder too!)
The information I have gathered from some of the adjusting firms participating in the RFP is that even when they did offer the 10% discount to Citizens they did not plan on passing those discounted fees on to the independent adjuster. Instead, they plan to absorb that 10% from their portion of the fee bill. Thus for example if the adjusting firm agrees to a fee split of 60/40 with the independent adjuster, the adjuster would still get their 60% of the fee schedule, the adjusting firm 30%, and adjusting firm absorbs 10% of what they would have gotten had they not agreed to the 10% fee schedule discount. Just check with the adjusting firms you apply to to be sure you are not working at a 10% discount should this concern you. You can check the Fixed Citizens Fee schedule by asking the adjusting firm for the FIXED fee schedule from the RFP or look at it yourself in the RFP documents which are linked to here on the above links to Closed RFP documents on the Citizens Purchasing link on their home page at www.citizensfla.com ( look for RFP 08-0016 )
Here are the websites for the 30 selected firms where you can apply and register for their Citizens Certification training:
Action Catastrophe Team, Inc.
Alamo Claim Service
Allied American Adjusting Company, LLC
Bradley Stinson & Associates, Inc.
Burton Claim Service, Inc.
Claims Consultants, LLC
Florida Claims, a division of Weathers Adjustment Company, Inc.
G&G Insurance Adjusters, Inc.
Global Risk Solutions, Inc. (GRS)
Insurance Servicing & Adjusting Company (ISAC)
Insure-Aid Claims Service
Integrated Catastrophe Services, Inc.
Johns Eastern Company, Inc.
Legacy Claim Services, LLC
Lozano Insurance Adjusters, Inc.
Mathias and Company, Inc.
Nado Insurance Services
National Catastrophe Adjusters, Inc. (NCA)
Pilot Catastrophe Services, Inc.
ROL Insurance Consulting
**I couldn’t find a website for them but found phone number above. Anyone know their website?
S&S Claims Service, Inc.
Team One Adjusting Services, LLC
The Littleton Group
US CAT Adjusters, LLC
Walker Group, Inc.
Wardlaw Claims Service
York Claims Service, Inc.
***Before you consider working for any adjusting firm, you might want to check the Vendor Feedback forums over at www.catadjuster.org on this link to see what other adjusters may be discussing about these firms as we do not provide vendor feedback on ClaimSmentor since 50% of our members are trainees. I do always have concern with “vendor feedback” as you never know if it is a disgruntled employee if they post negative comments and/or if there were work performance issues. I can assure you based on my claims management background that some of the worst performers are the loudest complainers but at the same time I can also tell you that there are many non payment issues we need to clean up in the independent adjusting business. Unfortunately, the few firms with these issues give others a bad name for all independent adjusting firms:
**Note you have to register on CADO (www.catadjuster.org) and have a login id to get into this Vendor Feedback in the Adjusters Den there as that forum is not open to the public.
There are so many reputable firms, some who have even serviced their claims for years, on the “remaining” list that it makes you wonder if the evaluation process was the proper tool for evaluating the professionalism of all adjusting firms. I am not by any means putting down those selected, just concerned about many of the GREAT adjusting firm names on the “remaining” list. I will get the websites up to the firms on the “remaining” list within the next week since there are so many good firms on that list as well.
Note the Citizens Minutes of the Board and Claim Committee meetings usually run about a month behind getting posted on their website so we don’t yet have a link to any details about the finalization of the contracts with these 30 firms which their site says was going to be done once they got the board approval for these firms in late January. (See past Board of Governor and Claim Committee meeting links on the link above to past meetings.
Update 6:35pm CST: If you want to see the history of RFP 08-0016 and what independent adjusters and independent adjusting firms have been put through on Citizens adjuster training in 07 and 08 (with the majority never getting an assignment) you can look at this list of prior blogs we wrote since we started this blog July 07:
Note alot of the links have probably moved in these blogs as Citizens moves information to the “Past ” link on the Board of Governors Meeting (there is a future meeting link and a past meeting link you will find on the home page at www.citizensfla.com and the RFP 08-0016 information is moved from the Purchasing documents link to the Closed and Archived documents link which you can still find on the home page linked to a minute ago.
Updated 3/6/09: To help adjusters who keep asking who should they take the classes from, who would I recommend,etc (which I don’t do as I have no control of these firms so if I have not been participating with them for years or deployed adjusters for them and gotten great feedback I must refrain from doing so…..in the same vain, we do not provide vendor feedback in our ClaimSmentor forums since we have not personally worked with these firms)….anyway….try the membership directory at www.naiia.com and also view their membership criteria to understand why we are suggesting you go there to see which members above are approved members at NAIIA. While you are there, be sure to click on their link to the Code of Conduct form they require members comply with. Search our Archives found in the left column of this blog and read our entire blog about this posted on 3/5/09. You can click on the Calendar on 3/5/09 and it will take you right to it!