ClaimSmentor sponsor Legacy Claims is hosting 3 FREE Citizens of FL Certification Webinars

January 21, 2013
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Join us for a FREE Webinar – 3 Times to Choose From 

 

Legacy Claim Services invites you to a Free Certification Webinar for

Citizens of Florida!  Get certified from the comfort of your home. This

certification webinar will qualify you to work Daily or Catastrophe claims

in 2013. Storm Season is just around the corner. We are presently

certifying adjusters to handle claims for Citizens through our firm. Don’t

let your current certification expire. We are currently recruiting adjusters

with a minimum 2 years of experience for our Catastrophe Team as

well as Daily Claims Handling for 2013. Please reserve your space by

registering today. Space is limited!

 

Florida Citizens Claims Handling 2013 Adjuster Certification Webinar  

 

 

 

 

Date: Sunday, February 10, 2013

Time: 10:00 AM – 1:00 PM EST                    REGISTER NOW

 

Date: Sunday, February 10, 2013

Time: 3:00 PM – 6:00 PM EST                     REGISTER NOW

 

Date: Wednesday, February 13, 2013

Time: 6:30 PM – 9:30 PM EST                     REGISTER NOW

 

 

 

 

After registering you will receive a confirmation email containing

information about joining the Webinar.

 

System Requirements
PC-based attendees
Required: Windows® 7, Vista, XP or 2003 Server
Mac®-based attendees
Required: Mac OS® X 10.5 or newer
Mobile attendees
Required: iPhone®, iPad®, Android™ phone or Android tablet

 

 

Kudos to Crawford and Company for hosting 3 Claim Conferences in 2012 FREE providing CE’s, Client Carrier Certifications and More

February 3, 2012

Beverly Trice posts this news on Linkedin in response to my blog on 2012 Carrier Certifications:

Beverly TriceCrawford & Company CAT Conferences coming up: 2/21 – Tampa, FL; 4/2 – Dallas, TX; 4/23 – Atlantic City, NJ – Training, Certifications and CE’s

From an email received with more details:

Here is further information about what each of the above claim conferences at Crawford and Company will include:

Crawford & Company
2012 CAT Conferences

Crawford & Company

2012 CAT Conferences

Mark your calendars; it’s that time of year again! Crawford CAT Services has finalized plans for the much anticipated annual 2012 CAT Conferences. Given the overwhelming success of years past, we have added an additional venue giving you a third opportunity to attend.

 

This year we’re doing it bigger and better for the same unbeatable price – FREE! This is a great time to network, visit with old friends and have training opportunities, all at no cost to you. You can expect the same industry leading training that has been offered in the past.

 

Registration for the Florida Conference will begin on 2/8/12. Additionally, registration for Texas and New Jersey Conferences will begin on 2/27/12.

 

Please be on the lookout for additional information.

Tampa, FL
February 21 – February 24, 2012
Registration begins on 2/8
Xactimate
Sketch
Client Certifications

Dallas, TX
April 2 – April 5, 2012
Registration begins on 2/27
NFIP
TWIA
California Earthquake
Xactimate
Sketch
Client Certification
with CEs and many more

Atlantic City, NJ
April 24 – April 27, 2012
Registration begins on 2/27
NFIP
California Earthquake
Xactimate
Sketch
Client Certification
with CEs and many more
Conference Locations
  Tampa, FL Dallas, TX Atlantic City, NJ
 
 
 
 
   
 
Crawford & Company | 1001 Summit Boulevard | Atlanta | GA | 30319

 
 
 

January 2011 classes for Property and Casualty Adjusters to begin soon! Register now!

December 28, 2010

We are hosting the following classes in January 2011. Registration information and full class syllabus info is now posted in our ClaimSmentor forums for the following courses:

1) Introduction to Claims Careers for newly licensed independent adjusters:

We will host a two night session on January 4, 2011 and January 6, 2011 live online at ClaimSmentor for those newly licensed adjusters who need to further their knowledge about opportunities in Property and Casualty claim training. We cover salary information for staff adjuster postions and fee schedules types and samples for independent adjusters. We cover resume requirements and how they differ in the claims industry as well as providing resume templates. We cover the differences in staff and independent adjuster careers, the differences in inside adjusting and field adjusting as well as information on catastrophe versus daily adjusting. These will be held from 6-9pm CST on the nights listed above.

For complete details send request to join ClaimSmentor to DkMoroy@Dimechimes.com as you must be a registered member of ClaimSmentor to sign up for the classes and to login to the forums for complete details.

2) Eight session Fundamentals of Property Adjusting course held Monday and Thursday nights beginning January 17, 2011 from 6-9pm CST live online. It is recommended you begin with the Claims Career Introductory courses in #1 above before taking this course. Course covers Additional living expense claim handling, contents claim handling, disaster mass file assignment handling, coverage question handling, all claim forms and samples, night spent with live claim management system to learn how to work with CMS assignments, file requirements and file order, and much much more. Same instructions apply about registering for ClaimSmentor to view complete syllabus and details on this course.

3) Liability claims handling for homeowner policies. Course covers medical bill review, liability claim reporting, recorded statement outlines and instructions, CPT and ICD-9 billing applicable to all medical payment and liability files. This is followed by sessions covering dog bite liability investigations and claim file requirements, premises liability claim handling, and dangerous instrumentality and intentional act claim handling. These liability classes will take place once each week for 5 weeks on Tuesday evenings or Tuesday day sessions. Complete details can be accessed once you follow instructions above to get registered for ClaimSmentor!


Special Announcement- KMConDemand in Final Phases of Property Technical Certification Testing for Adjusters- Will we finally get 1 Certification Test?

June 10, 2010

It sure has been tough holding this back from everyone for the past several months.

You all know I have alot of respect for one of  our sponsor ‘s KMConDemand the online training arm of Crawford.  In fact, I had my husband take their package training  program- I think it was called Charter program and it was only$ 135.00 and gave him 5 WC classes, 5 Auto, and 5 property classes and then he sat through my Fundamentals of Property claims which covered other issues on insurance department complaints, agency relationships, claims negotiations and much more on and off since he is a newly licensed adjuster in 2009.

Several months ago,  KMConDemand, brought me in on a committee for the new proposed Property Technical Certification program with our  hopes this will replace all carrier certifications independents are having to take one day. It can’t be one day too soon as far as I am concerned. I understand the important need to certify for a carrier so they know you are competent to handle their claims and for the protection of their policyholder’s. However, what independents currently deal with is traveling to locations nationwide for basically the exact same kind of certification on construction, estimating, with really the only major difference being the carrier specific policy information. I am so hopeful this will change the way this is done- once you’ve tested that you have all the property knowledge on the estimating skills needed- wouldn’t it be so easy if the carrier’s would approve acceptance of this then just a policy quiz and estimating guidelines they want specifically?  To me the present process with carriers seems like someone telling you to sit for the AIC- Associates in Claims program a zillion times. If you have a well carrier / KMC proctored exam ONCE it would be simply heaven.

That would be exactly what I do on our Fundamentals of Property adjusting course ( 10 lessons on other property topics outside of estimating and scoping) where we teach them carrier requirements in general but always advise them to take the material I’ve trained them on and add notes at each assignment to alter any minor carrier deviations for a particular storm.

This is just in the committee phase and testing  just started on the certification this June. He is also in the process of obtaining CE’s in numerous states which I don’t think you get now on certification tests from any carriers.

As you will see on the committee members link, I am honored to be included. They  allowed me to bring some other ClaimSmentor members who could bring valuable critique of the proposed material as well. Thus  you will also see Woody Britton, twice past President of NACA, Eric Gilkey- head editor of Claims Magazine, and Dr Michael Birzon head of the UCF Insurance school as well as some others  I am not at liberty to disclose yet . I am very thankful these valued members all agreed to serve on the committee as well. Here is a link to all of the other committee members as well:

http://www.Kmcondemand.com/ptc

*Look at the carrier execs on the list as well as major players in the Independent management side

Thankfully, I think some of the 3 day school issues will be history by next year and hopefully the requirements  that you have to take so many individual carrrier certification tests.
 
The new Property Technical Certification program is presently  in  the testing phase  now through August through KMConDemand the online training arm of Crawford and Company. This is to go live in September now that minor questions are resolved on proctor issues and other things.  There are 3 different certfication levels similar to the Xactimate Level 1,2, and three.
 
Just take a look at the committee list with executives from major carriers on the committee as well as major players from large independent firms. I post this link with the permission of the head of KMConDemand since I now have approval to release the information:
 
http://www.kmcondemand.com/ptc              This link has all the info on the current plans consisting of PTC 1, PTC 2, PTC 3  agendas.
http://www.kmcondemand.com/ptc/index.php?Page=dynamic&id=66  * This link has the link to all committee members.
 
The material is outstanding and a far cry from some of the problems adjusters complain of at outside vendor schools.  I am most hopeful the insurance carriers agree to this replacing all of the individual carrier certifications so we anxiously await the testing period results  at the end of August 2010 so this can go live.
 
My husband is a newly licensed adjuster so I got to watch while he did the classes when I had time for the regular series of online classes. They had 15 programs at that time and I think have now added 6 more. For  $135.00, he was able to take 5 classes in WC, 5  in auto and 5 in property. All contained CE’s.
 
I have  been 100% sold on them since. I am also glad they are backed by Crawford who we all know has an outstanding reputation. Colm knows I’m probably his biggest fan and thrilled at what KMC has brought for such a reasonable cost to independents saving their travel costs. In addition, as a claims manager it brings me much comfort or safety net if you will to know they will be tested and the passing standards are high as well as proctored exams.
 
This should take us a long way in helping improve the public perception and carrier perception of independent adjusters. Can you also just imagine how great this will be for independents no longer having travel costs to certify for multiple vendors and do these online. I’m sure keeping my fingers crossed for the independents that this does succeed and hope you will as well.
 
Thankfully, I think some of the 3 day school issues will be history by next year and hopefully the requirements that that you have to take so many individual carrrier certification tests.

 
http://www.kmcondemand.com/ptc This link has all the info on the current plans consisting of PTC 1, PTC 2, PTC 3  agendas.
 
http://www.kmcondemand.com/ptc/index.php?Page=dynamic&id=66  
 * This link has the link to all committee members.
 
The material is outstanding and a far cry from some of the problems adjusters complain of at outside vendor schools.  I am most hopeful the insurance carriers agree to this replacing all of the individual carrier certifications so we anxiously await the testing period results so this can go live.
 
This should take us a long way in helping improve the public perception and carrier perception of independent adjusters. Can you also just imagine how great this will be for independents no longer having travel costs to certify for multiple vendors and do these online. I’m sure keeping my fingers crossed for the independents that this does succeed and hope you will as well.
 
Speaking of that- I hope you will share this blog post as well as the link below with other independents. We are trying to move mountains in getting BP to use more independent firms. Thanks so much to the claims managers and adjusters who have read it and written to let me know they have sent the link to politicians and news connections asking they get the word out that independents are the solution to clean up the BP Oil spill claims process:
 
https://dimechimes.wordpress.com/2010/06/07/an-open-letter-to-admiral-thad-allen-president-obama-white-house-news-correspondents-esis-insurance-and-all-involved-in-the-bp-oil-response-we-can-help-address-your-claims-concerns-lead-follow/
 
************

 
Speaking of that- I hope you will share this blog post with other independents. We are trying to move mountains in getting BP to use more independent firms. Thanks so much to the claims managers and adjusters who have read it and written to let me know they have sent the link to politicians and news connections asking they get the word out that independents are the solution to clean up the BP Oil spill claims process:
 
https://dimechimes.wordpress.com/2010/06/07/an-open-letter-to-admiral-thad-allen-president-obama-white-house-news-correspondents-esis-insurance-and-all-involved-in-the-bp-oil-response-we-can-help-address-your-claims-concerns-lead-follow/


Louisiana Citizens- Does anyone understand this AIA recommendation? Would you work claims as an independent adjuster there?

March 29, 2010

AIA  (American Insurance Association ) who represents approximately 300 insurance companies says proposals to abolish Louisiana Citizens  are misguided in this March 18, 2010 article:

http://www.insuranceheadlines.com/Homeowners/6563.html

AIA’s main argument was the need for available insurance in coastal communities. I find this argument interesting in light of the 100 million incentive Louisiana offered as incentive to induce insurance companies to offer insurance in Louisiana as outlined in many articles. Two of the articles are linked below which explain the details of the incentive:

http://www.insurereinsure.com/BlogHome.aspx?entry=223 and this one posted on the Louisiana Department of Insurance website:

http://www.ldi.state.la.us/InsureIncentiveProgram/index.htm

There were also many post Katrina articles about the carriers taking out policies from Louisiana Citizens such as:

Here is a list of several of the carriers who did take out policies from Louisiana Citizens through the incentive program:

http://www.2theadvocate.com/news/business/17179086.html?showAll=y&c=y

40,000 policies removed by six carriers:

http://www.ldi.la.gov/public_affairs/Press_Releases/2008_Press_Releases/10-8-08%2040,000%20Insurance%20Policies%20to%20be%20removed%20from%20Citizens.htm

This seems strange in view of the many articles posted post hurricane Katrina about problems with Louisiana Citizens after Katrina to include but not limited to some of the following issues:

This article just came out March 23, 2010 regarding a former executive pleading guiltyf to theft charges:

http://ifawebnews.com/2010/03/23/former-louisiana-citizens-executive-pleads-guilty-to-theft-charge/

This February 2010 provides more details about the alleged charges against this executive and the trial then upcoming in March 2010:

http://www.autoquotenow.com/auto-insurance-news/state/former-insurance-exec-to-go-on-trial-in-louisiana-2040.php

What about this class action against Louisiana Citizens per this LA Department of Insurance press release on a 17 million dollar settlement for their failure to settle Katrina claims within the statutory deadlines?

http://www.ldi.state.la.us/public_affairs/Press_Releases/2009_Press_Releases/8-19-09%20Citizens%20suit%20press%20conference.htm

This article from April 2009 outlines information about another class action lawsuit against Louisiana Citizens for failure to pay overhead and profit on claims:

http://blog.nola.com/tpmoney/2009/04/a_state_appeals_court_has.html

How about the news the Louisiana Citizens Board approved 35 million to settle yet a different class action lawsuit that involved 30,000 insureds due to poor claim  handling:

http://channels.isp.netscape.com/pf/story.jsp?floc=FF-APO-1333&idq=/ff/story/0001%2F20081114%2F0813395122.htm&sc=1333

This next article discusses a court dismissing a federal case against Louisiana Citizens for  racketeering, money laundering, wire fraud and mail fraud for their own enrichment :

 http://www.nola.com/business/t-p/index.ssf?/base//money-1/1218864023315000.xml&coll=1

In this article regarding disputes between the LA Insurance Dept and the legislative auditor over release of Insurance Dept emails it says:

http://www.theadvertiser.com/apps/pbcs.dll/article?AID=/20080204/OPINION/802040302/1014

“Jim Donelon, state insurance commissioner, and Steve Theriot, the legislative auditor, are old friends now engaged in a months-old spat over Theriot’s audit of the Department of Insurance. Along with subpoenas, a lawsuit, the occasional snide remark and accusation of wrongdoing, each man has used public hearings to air his grievances about the other. ”

This article from 2007 discussses a major overhaul needed of Louisiana Citizens and citizens outrage over assessements as well as a good explanation about who the members of the Citizens board consists of:

http://blog.nola.com/times-picayune/2007/10/citizens_board_taken_to_task.html

Article discussing Citizens of LA settlement of hundreds of cases of “slabbed” claims from Katrina:

http://fpn.advisen.com/?resource_id=611446981029447447#top

Links to articles about the MAJOR computer glitches and accounting audit nightmares experienced at Louisiana Citizens after Katrina:

http://www.property-casualty.com/News/2007/3/Pages/La–Last-Resort-Insurer-Missing-Audit.aspx

While I don’t know the current status of improvements at Louisiana Citizens, here were a few articles post Katrina showing some good things for adjusters and citizens of Louisiana to include:

Senate Bill No. 183 requiring Lousiana Citizens utilize adjusters and adjusting firms who had been domiciled in the state 5 years or more and was effective in August 2007:

http://legis.state.la.us/billdata/streamdocument.asp?did=436266

Most importantly is that Louisiana did not have adjuster licensing requirements at the time of Katrina’s landfall but did begin requirement adjusters be licensed since then. Resources for adjusters seeking resident, non resident licenses, emergency licenses, and more information on the Claims Adjusters Acts should use this link:

http://www.ldi.state.la.us/Licensing/Producer/index.html

Here is more info on Louisiana adjuster licensing from when they initial announced the licensing requirements:

http://www.ldi.louisiana.gov/documents/licensing/adjuster/AdjusterLicensingInLouisiana.pdf

http://www.ldi.louisiana.gov/documents/licensing/Producer/LAClaimsAdjusterAct.pdf

This article had indicated part of the problems were lack of staffing and resignation of an accounting manager leaving no one to answer the audit questions due to the severe computer glitches and problems with accounting:

http://www.insurancejournal.com/news/southcentral/2007/04/05/78506.htm?ref=feed

Another article says most of the paperwork could not be produced on over 300,000 in expenses:

http://www.insurancejournal.com/news/southcentral/2007/06/25/81076.htm

While I don’t have more time today to spend on this blog, a good place to start your research on current trends and activities, here is a link to the Board of Governors meeting minutes for the past several years you might want to review before considering taking claim assignments from them. http://www.lacitizens.com/MeetingAgenda.aspx

It is not only the adjusting firm you need to do due diligence on before accepting work but also the carrier you will be assigned to to protect yourself from the ever increasing possibility of delays and non payment issues on fee bills. I study the state wind pools for members of ClaimSmentor as the wind pools often present the greatest opportunity for independent insurance adjuster assignments during major disasters. Only you can decide if you are comfortable working for an adjusting firm or insurance company. We do hope the links posted above  help you make the best possible decision.

Should you decide you do wish to work assignments for them, we have been able to locate only one adjusting firm thus far offering Louisiana Citizens Adjuster Certification and that is AmCat.  Here is a link to their training site offering not only Louisiana Citizens certification but certification for many other carriers:

http://www.adjusterclasses.com/


Texas full of claims news! TWIA Adjuster 2010 classes, TX Appraisal update, TWIA Class Action lawsuit from January 2010

February 2, 2010

I’ll start with a link to the released Texas windpool Adjuster 2010 class schedule for any adjusters seeking attendance. Our notice came through Crawford and Company who did ask in their email that you notify them when you have completed the class so I’d send them your resume if you haven’t already and plan to take the TWIA class:

http://www.twia.org/Portals/0/Documents/WS_Reg_Form.doc

We have posted links to this site before which updates weekly on new Hurricane Ike lawsuits and in January they made  a post about a new class action lawsuit on behalf of 210 Texas residents against Texas Windpool (TWIA). Here’s a link to that posting:

http://www.setexasrecord.com/news/224259-200-bolivar-peninsula-residents-file-class-action-against-twia

While your concentrating on TX claim handling issues and classes, here is another great post by Attorney Chip Merlin’s firm on TX appraisal issues you may also wish to view:

http://www.propertyinsurancecoveragelaw.com/2010/02/articles/insurance/recent-court-decision-in-texas-regarding-appraisal/

Update 2/4/10- Special thanks to Chip Merlin for linking to this blog post and recognizing our blog- it is very much appreciated!

http://www.propertyinsurancecoveragelaw.com/2010/02/articles/insurance/sinkhole-coverage-analysis-every-wednesday-and-dimechimes-is-a-good-blog-for-adjusters-to-follow/


Carrier Certifications- Exchange of Information between ClaimSmentor members and participating adjusting firms

July 30, 2009

We have postings in our carrier certification forum on ClaimSmentor up now that we are approaching the beginning of the peak months of hurricane season for participating adjusters to reply to each topic by carrier if they have obtained the certifications for various carriers so our participating 72 adjusting firms can go directly to a pertinent carrier’s forum topic to download resumes of those now qualified to work claims for a carrier.

 We hope this exchange of information between our member adjusting firms and participating adjusters (now at 1150 plus members!) will be a valuable exchange of catastrophe assignments for the adjusters and a pool of candidates for participating adjusting firms as we begin the busier months of hurricane season!

Thus far we have up a forum topic to post if you offer certification testing for a firm or have certified with a firm for the exchange of info on the following carriers:

Allstate, American Family, Citizens of FL, Farmers, Homewise, Liberty Mutual, Nationwide, NFIP, Royal Palm, State Farm, Tower Hill,  TX Windpool,  and USAA (alpha order). If you know of others requiring certification training or firms offering any of the above, please let us know for the most valuable exchange of info between independent adjusters and independent adjusting firms. Thanks!

If you are not yet a  member of ClaimSmentor, you can join us today once we receive the required registration information found here:

http://www.claimsmentor.com/register.php

We have received numerous registration requests while we were closed the month of July 2009 and will be getting those all caught up by Monday so there is no need to send a duplicate request if you already sent your information in. You will receive an email confirming your registration along with a private login id to participate once we have registered you.