Important information on handling claims in Alabama you may need if working claims in Alabama for Hurricane Isaac

August 27, 2012

Here is important information claim professionals will need if they plan to work claims in Alabama as a result of Isaac to include the Governor emergency declaration, the link for AL emergency adjuster licenses, and claim handling information as well as links to breaking news from the Mobile Press register:


Alabama Windpool Info and Links:

Basic AL windpool policy info:

Alabama Emergency Management Website and Contact Numbers:

Alabama Governor Robert Bentley’s office issues Declaration of Emergency and Evacuation Orders:

Alabama Department of Insurance link for Emergency Adjuster licenses now that Emergency Declaration Order has been issued for Isaac:

Alabama Claim Handling Regulations as posted on

Alabama Department of Insurance Claim Handling Regulations for Property and Casualty Claims:

All of these shown regulations below can be found here:



CHAPTER 482-1-150


Breaking news link at Alabama Press Register:


2012 Independent Adjuster Carrier Catastrophe Certification Workshops- Contact Eberls Claims Service for Information

January 30, 2012

I am frequently asked for the location and dates of upcoming Property and Auto carrier certification classes with carrier certifications as one of the top requests.

I highly recommend any independent adjuster seeking specific dates and locations contact Eberls Claims Service  who is a highly regarded independent adjusting firm. I know they have a training headquarters in Dallas and provide excellent courses for Xactimate Training by one of the handful of people who are actually a Certified Xactimate trainer by Xactware (Jennifer Whitaker).

I have many adjusters who are on their rosters who highly recommend Eberls. I have also supervised Eberl’s adjusters for many years when performing as a National Catastrophe manager for State Farm as well as a Field Team Manager so I feel very confident recommending them.

They can fill you in on the experience requirements, dates of upcoming  carrier certification exam dates.

Email Tina Lehman at Eberls at to submit your resume and request information should you be looking for a Carrier Certification or other assignments as Eberls is also a Citizens of Florida  adjusting firm and I have no doubt respresent many other carriers providing you with an excellent opportunity to receive assignments given your experience level and professionalism meets their needs.

Claim numbers reported thus far as a result of April 2011 Tornado damage

May 9, 2011

AIR is reporting 65,000 claims reported thus far in Alabama as a result of the April 2011 tornado damage with an estimated 3.7 to 5.5B in damages according to this  PropertyCasualty360 report. There is also a May 6, 2011 Press Release from the Alabama Department of insurance verifying these numbers and indicating that 2,000 adjusters had already arrived in their state with more expeced.

The comments made by Jim Loveland, President and CEO of Xactware Solutions  in this April 28, 2011 CEO  blog also indicate access to XactAnalysis is up to an all time high record up 60% over 2010 numbers due to the April storms. View his complete blog post here.

Missouri Insurance Regulators are quoted as stating 7,000 homeowner and auto claims had been filed as of May 2, 2011 as a result of the tornado in St Louis, MO in this article which provides a breakdown on the claims reported there.

One of the most interesting updates on the tornado damage is found in this May 9, 2011 report by NOAA updating the April 2011 tornado and fatality numbers. You will also find this Huffington Post article excellent as far as providing historical information on US history and indicating these twisters were the 2nd deadliest in US history.

We were not able to locate numbers on the TN claims and MS claims but will update the blog as numbers come in.

Our thoughts and prayers are with the adjusters working these claims full of emotional issues for homeowners and residents who have suffered severe damage and loss of life in their communities and families.

Update Tuesday 5/10/2011: Georgia and Mississippi Claim Statistic info is now added in this link.

Eternal Father Strong to Save- A prayer for Americans during the BP Gulf Coast Oil Spill Recovery- Open Letter 3 to President Obama and Admiral Thad Allen

June 15, 2010

President Obama is speaking from NAS Pensacola, FL as I write this. It is the most support I have seen him express to the brave men and woman serving in the US Armed Forces  since he began his Presidency. I am taking this particular speech very personally as my father, my brother, and my brother in law are all buried at Barrancas National Cemetary at NAS Pensacola.  I cannot bear the thought of the memories of our childhood being destroyed with the gulf oil tar nor of disturbing the area so others can  grow up with the same wonderful memories our family shares from the area during our youth when my father was stationed there.

I still  have family in the area including my nephew Ryan who is attending college at the University of West Florida  following in the foot steps of my wonderful father and brother who also attended the University of West Florida in Pensacola, FL. His degree is going to be in the marine industry. He too is watching his dreams disturbed by the worst environmental disaster in Amercian history as he faces unemployment working part time in the beach restaurant industry as a means of income to help cover his expenses while in college.

President Obama- thank you for doing us proud with your military speech in Pensacola and for finally showing our military of all branches the respect and honor they so much deserve. As a military brat as us military children are known as, we do know the sacrifices having watched our fathers depart on Naval aircraft carriers, departing for war, and the fear and sadness we experience as we support our brothers, sisters, neices, nephews, sons, daughters, and our fathers as they protect Amercians at assignments both at home and have to regularly leave us to go abroad to protect us around the world.

I’ll end this thanks with the words of my very favorite navy hymn heard every Sunday growing up on military bases and attending church at military chapels where our father was stationed.  If you really listen and read the words, I think you will agree this song represents all of our prayers for our military, our national guard members, our claims adjusters who will have to work in these coastal environments during hurricane season, and our BP responders constantly exposed to the oil spill tar and disperants as they clean up our beaches and marshlands and experiencing illness as a result. We also extend this as a prayer to all gulf coast residents suffering from this oil spill :

             Eternal Father Strong to Save – Original Version

             The original words are:

Eternal Father, strong to save,
Whose arm hath bound the restless wave,
Who bidd’st the mighty ocean deep
Its own appointed limits keep;
Oh, hear us when we cry to Thee,
For those in peril on the sea!
O Christ! Whose voice the waters heard
And hushed their raging at Thy word,
Who walkedst on the foaming deep,
And calm amidst its rage didst sleep;
Oh, hear us when we cry to Thee,
For those in peril on the sea!
Most Holy Spirit! Who didst brood
Upon the chaos dark and rude,
And bid its angry tumult cease,
And give, for wild confusion, peace;
Oh, hear us when we cry to Thee,
For those in peril on the sea!
O Trinity of love and power!
Our brethren shield in danger’s hour;
From rock and tempest, fire and foe,
Protect them wheresoe’er they go;
Thus evermore shall rise to Thee 
Glad hymns of praise from land and sea.

For links to the origins and history and other more modern versions of this song, visit this link:,_Strong_to_Save#Lyrics

**Note the Episcopal version is also very appropriate and shown on the link above

I find the following musical version very comforting at times like these and hope you will enjoy the music and pictorial vision as well:

Please pass this on in hope it brings a focus to the faith that God will protect us and keep us safe. Especially for the families of the victims killed in this BP Oil explosion. Our prayers are with you every single day. Just click on the title to this blog today and you can then copy and paste it into an email to your friends and family suffering through this disaster or serving in recovery efforts.


Debbie Moroy, AIC,IIA  ClaimSmentor Founder




8.8 EQ and many after shocks in Chile- Translation services adjusters may need!

February 27, 2010

We are watching all of the news on the Chile 8.8 Earthquake which struck today. News stations are reporting over 25 after shocks already.

We are posting in the Storm Forum on ClaimSmentor news from the adjusting community should any be deploying adjusters for our members. We are also retweeting important posts we come across on Twitter if you’d like to follow at as well.

This is a great time to bring back up a former blog on translation services insurance adjusters may find useful:

Colorado storm of July 20, 2009 estimated at 350 Million/ 50,000 plus claims

July 29, 2009

The Rocky Mountain Insurance Information Association is reporting that the July 20, 2009 hail and wind storm is the 2nd most costly storm in Colorado and is reporting claim losses exceeding 50,000 losses. For complete details, refer to this bulletin posted on their site:

The June hail/wind storm isn’t far behind at 161 million!

I imagine many of you have received assignments out there. Be safe on those steep roofs while out there!

Guest Blog by Ray Hauser of ClaimSmentor-Ray Shares His Personal Story in our “Luck Where Preparation Meets Opportunity Series”

March 17, 2009



Claims Education Magazine published my article in 2008   “Luck…where Preparation meets Opportunity”.

To continue with our strong recommendation that newly licensed adjusters seek reputable training opportunities that are recognized in our industry, Ray is a prime example of  what independent trainee adjusters are going through to get a foot in the door for adjusting assignments.

Here is Ray’s story on the long  journey post license to fill in the squares due to  insurance company and adjusting firm requirements before he can receive assignments. Ray, we appreciate your time contributing to this series of articles. I thoroughly enjoyed your participating in our January/February 50 Hour Fundamentals of Property adjusting course. 

This article link will also remain on our Guest Blog page above with all other entries by contributing bloggers. I do think it is important to highlight what those wanting a career in claims can expect  (from the independent side) and we have several interesting blogs by others when they were new in the field. If I asked Ray what he has spent thus far on licensing, rope and harness classes, and all of his other course fees plus transportation and lodging, I would guess he is in the 7,500 to 10K range. I see this regularly thus my push on looking for other sources for this education.

                  Getting Started in Adjusting by Ray Hauser


After I completed my 4 day licensing course I became aware very quickly that the process of finding work may be just a little harder than what I had expected. Many of my fellow course-mates fell by the wayside believing the task was next to impossible. Company after company stated on their websites that they required either a  4 year degree, or at least 2 years of experience, neither of which I had. Here I am, just a few months down the line, with a totally different perspective in terms of what it takes to find a job. What’s changed? Knowledge! The claims companies want knowledge, and they need to know you have the ability to settle a claim and leave the insured with a good experience. Knowledge and customer service drive this train! We adjusters have to understand that the claims companies are not going to hand out jobs to people with just a 4 day crash course in insurance and a 3 day course in Xactimate! That kind of knowledge is only the starting point. So the question becomes, “What else do I have to do, and where do I go to get it?” Of course it’s always beneficial if you start with some construction and customer service experience. I’m a new adjuster too, so believe me when I say “I don’t have all the answers”. But here’s my opinion.


First, you should register on web sites that offer information that can help you build your resume.


There’s no better place to go than to ClaimSmentor.  Here’s a website that’s a source of information not readily found anywhere else. Anything to do with insurance is found right here. The gal that runs it, Debbie Moroy (, has dedicated her life to training new people. She started her career in 1973 with State Farm, and started the adjusting aspect of it over 26 years ago. Who better to learn from? Reading her resume is like reading a dictionary:


State Farm Basic, Intermediate, Commercial, and Management Schools. Vale Tech Residential Estimatics,Haag Roofing School, Georgia Arson Fraud School, many others too numerous to list. Have all 5 State Farm certifications to include wind, estimatics, commercial, earthquake, etc.. Have completed IIA, AIC, and 9 parts of CPCU.


Because of her reputation in the industry and the fact that she’s so well respected, and knows so many people after these many years, it’s my opinion that having her knowledge as your foundation in claims adjusting is absolutely paramount and priceless!


Once you’re registered on her site, you have access to up to the minute information on certification courses, other website links, insurance industry news bulletins, magazine articles, and far too many other items for me to list here. Everyone getting started should take her 50 hr Fundamentals of Property Claims course. In that course you’re taught : Contents Claim Handling Guidelines, Additional Living Expense Claim Handling, Condo Master and Condo Unit-owner Claims , File Documentation Requirements , Carrier Service Standard Expectations,  Insured/Agency Communications, and so much more. “ The class is designed to fill in major gaps of important things you need to know. The course does not cover the estimate software programs and scoping classes but concentrates on the majority of other things that are a must to know before you handle your first claim. You cannot go out in the field and “wing it” and learn as you go when dealing with consumers who have bought a policy expecting “above and beyond” service”.Then, you use the information from that course and on that website to move forward in your search for more certifications and courses.


Another very good idea is to get as many licenses from as many different states as you can. That way, if a hail storm hits Georgia, and you have a Non-Resident license for that state, you can be used to work the storm without having to wait for a state declared emergency. You become far more valuable to the claims companies than other adjusters only having one license from their State of Residency. Sircon is a great site for acquiring other licenses for a nominal fee. In most cases, another licensing test is not required.

If possible, pair up with another adjuster you’ve met at your local Claims Association or elsewhere, and mentor with them for a short time. 


Immediately after I got my license, Hurricane Ike hit the Gulf coast states. Everyone was in demand. I worked a number of claims for The Mission Group  in Beaumont, Texas. Fortunately, I had a great CEO with a lot of patience. I’d partnered up with somebody who had procured the job, but had about as much experience as I had. Ultimately, the number of mistakes we made was embarrassing. But Mr. Phil Spotts went into the training mode and demonstrated the finest managerial traits I’ve ever witnessed. To this day he’s still a hero of mine! Talk about performing under pressure by training a couple of newbies in the art of adjusting. It was a pleasure to witness, yet embarrassing to be a part of. 


Shortly thereafter, I joined a couple of other course-mates and proceeded to take a Two Story/ Steep Roof Rope and Harness course from Kevin Kramer  ( in Montgomery, Texas ( great course!). Apparently, for those that have that certification, they’re the first to be called out and the last to leave because they can handle all roofs, not just the easy ones. Kevin also sells an OJT Training Manual that has lots of very good information in it concerning construction, scoping, roof calculations, roof pictorials, estimating interior damage etc etc. It’s a very good manual to have in your library when you’re trying to gain knowledge.


Another great manual to have is one published by Richard Beckner . He gives in depth details and step by step instructions in using Xactimate. It truly is geared for the adjuster having problems in using the software. It’s one of the best manuals I have. It can be accessed at: .


After my R & H course we proceeded to Pilot Catastrophe Services Inc. in Grande Prairie, Texas, hoping to acquire a successful evaluation, then 4 days of additional training in Allstate, Integriclaim, and NextGen.


 I’ve just completed a Citizens certification class in my search for a job in Daily Adjusting here in Florida, and I have 4 more certifications scheduled.


So, in summary, you need to have knowledge that you didn’t pick up on your licensing course. Knowledge like measuring roofs, replacing the shingles with the appropriate amount of waste rounded up to the nearest shingle bundle, replacing or repairing fencing…..depreciated or not depreciated? What are the important things you have to ask the insured when you’re making first contact and arranging an inspection? If you can’t answer these questions, you just need to take the appropriate training. It’s all out there. You just have to access it. 


Family members have asked, “Who will I work for?” The answer to me is obvious. I’ll work for anyone wise enough to hire me, because I’m going to be prepared by being ready to go to work, educated enough to do the job, and wise enough to only hand in great claims. I’ll get my local adjuster in town to preview my work if I have to. But my claims will absolutely be as good as anyone’s.  I am not going to be the first one to go home after a storm because of my shoddy work.  And hopefully, I’ll be one of the last ones working the storm!



Ray Hauser, Port Orange (Daytona Beach), Florida



To View more information about independent adjuster Ray Hauser, you can view his Linkedin Profile here.

To Join our Claims Industry Group, you can view our Linkedin Profile here.



Ray we thank you for sharing your story and also for your testimonial about the ClaimSmentor online claim mentor group. Deb