Special NFIP Flood Conference 9/19/12 in New Orleans- good news for those who missed the 2012 NFIP Adjuster Workshops!!

September 12, 2012

We just received notice from FEMA that they are now hosting a Special NFIP Adjuster Certification class September 19, 2012 for those who missed attending the Adjuster Certfication workshops held each year between January and May.

Here are the complete details we got in their email notfication if you need to register:

SPECIAL 2012 NFIP Adjuster Certification Workshop Seminar conducted by the National Flood Insurance Program
This is an NFIP Adjuster Certification Workshop, not a Flood Emergency Briefing

September 19, 2012 New Orleans, LA

8:30am – 4:30pm

Intercontinental Hotel 444 Saint Charles Avenue Ballroom A New Orleans, LA 70130


In response to the flooding associated with Hurricane Isaac, the NFIP will present a special Adjuster Certification Workshop in New Orleans on September 19, 2012 for qualified adjusters to become certified for the current NFIP Adjuster Certification term ending May 31, 2013.
Registration for this final 2012 NFIP Adjuster Certification Workshop is now open.
Adjusters seeking to renew certification must attend an NFIP Adjuster Certification Workshop. Adjusters seeking to become certified or to upgrade their certification prior to 2013 must attend the certification workshop and also submit an Adjuster Certification Application (FF81-110). This form can be found at www.fema.gov/library/viewRecord.do?id=2581.

To sign up to receive NFIP Training Bulletins regarding the 2013 NFIP Adjuster Certification Workshop schedule, please go to www.govdelivery.com.
The seminar is from 8:30am – 4:30pm. Sign-in begins at 8:00am.

Dress is business casual.

Refreshments will be available for purchase inside the hotel.

CONTINUING EDUCATION There will be NO CE credits offered for this workshop.

REGISTRATION INFORMATION This workshop is FREE, but seating is limited so register early.

To register, please use the link above.

Please do not reply to this email. If you have questions regarding NFIP Training, please write to nfiptraininginfo@h2opartnersusa.com or visit www.fema.gov/business/nfip/wshops.shtm.Sign Up for NFIP Adjuster Training Bulletins

FEMA NFIPThe National Flood Insurance Program is administered by the Federal Emergency Management Agency (FEMA), a component of the U.S. Department of Homeland Security (DHS).

National Flood Insurance Program Training | www.fema.gov/business/nfip/wshops.shtm nfiptraininginfo@h2opartnersusa.com | (800) 427-4661


Excellent info provided by Xeneros about Lessons Learned post Isaac on Louisiana Adjuster licensing issues

September 9, 2012

We had posted a blog with information about Louisiana adjuster licensing as Isaac was approaching the Louisiana coast as the rules regarding working claims in Louisiana had totally changed after Katrina hit which was the last time many independent adjusters had worked there. If you missed that blog, here is the link:


Xeneros who provides nationwide insurance claims adjuster licensing services for all of your needs has written an excellent blog here outlining problems adjusters, independent adjusting firms, and carriers faced post Isaac landfall as they were unaware of the new licensing procedures in Louisiana.

Great and important information we wanted to share with our readers!

2012 Hurricane season- Tropical Depression 11 now forms in Eastern Atlantic as Isaac approaches Gulf Coast

August 28, 2012

When it rains it pours!

The Hurricane Center reports in the 5pm ET report that Hurricane Isaac winds are now 80 mile per hour as it approaches the Louisiana coast.

You will also notice on the NOAA link that they have now issued the first advisory for Tropical Depression Eleven in the Eastern Atlantic expecting it to soon research Tropical Storm status.

You can locate both here:


For wonderful graphics, I also recommend viewing Ralph Tropical Weather’s hurricane site on both on this link:


Mississippi Adjuster Licensing and Claim Handling Regulations for Hurricane Isaac, News, and More

August 27, 2012

Here are important links claim professionals will need for working Hurricane Isaac claims in Mississippi. We also posted information for Alabama already and will post for Louisiana next:

MS Department of Insurance link for all independent adjuster and independent entity licenses as well as Public adjuster licenses:


See what Sircon has to say about MS emergency licenses in this post:


Mississippi Claim Handling Regulations as posted on PC360.com:


Updated Mississippi Department of Insurance Regulation updates by year to include Arbitration info:


Mississippi’s Biloxi- Gulfport Sun Herald for local news and closures on Isaac:


Mississippi Emergency Management Website:


Mississippi Governor Phil Bryant’s disaster emergency declaration order for MS as a result of Isaac:


Mississippi Windpool Reinsurance info 2012 and info about 41,000 MS Windpool policies:


Mississippi Windpool Website:


Important information on handling claims in Alabama you may need if working claims in Alabama for Hurricane Isaac

August 27, 2012

Here is important information claim professionals will need if they plan to work claims in Alabama as a result of Isaac to include the Governor emergency declaration, the link for AL emergency adjuster licenses, and claim handling information as well as links to breaking news from the Mobile Press register:


Alabama Windpool Info and Links:


Basic AL windpool policy info:


Alabama Emergency Management Website and Contact Numbers:


Alabama Governor Robert Bentley’s office issues Declaration of Emergency and Evacuation Orders:


Alabama Department of Insurance link for Emergency Adjuster licenses now that Emergency Declaration Order has been issued for Isaac:


Alabama Claim Handling Regulations as posted on Property360.com:


Alabama Department of Insurance Claim Handling Regulations for Property and Casualty Claims:

All of these shown regulations below can be found here:





CHAPTER 482-1-150


Breaking news link at Alabama Press Register:


Tropical Storm Isaac approaches US…Now is the time to refresh your Xactimate skills with newest sponsor www.TopAdjuster.com

August 23, 2012

ClaimSmentor welcomes our newest sponsor at www.topadjuster.com run by Chris Hatcher, AIC who provides an excellent opportunity to obtain your Xactimate Level I and II certifications online at a most reasonable cost.

To view more details about Chris’s claims background, you can view his Linkedin profile here. Make sure to notice the many recommendations on his profile from prior students. I did further research through Xactware who certifies instructors and verified Chris’s certification which you too can view here along with his excellent feedback score here.

As any followers of this blog or our ClaimSmentor forums knows, I have always believed in direct training through Xactware and rarely allow an individual training firm to be a sponsor at ClaimSmentor. I have made an exception with Chris Hatcher after watching him several years and first hand observing his professional skills and development with his program resulting in his association with the National Association of Catastrophe Adjusters and a featured speaker and trainer of Xactimate for the Windstorm Network.

Many independent adjusting firms are now requiring the independent adjuster obtain atleast their Level I and II certification on Xactimate usage to provide some comfort level that they are not deploying an adjuster who may be deploying with insufficient skills to be productive on assignment or an independent adjuster who believes they can “learn on the fly” on a catastrophe assignment. This is a development I am happy to see as the Level I, II, and III certification require the adjuster be tested on their Xactimate skills.

I receive numerous complaints annually about Xactimate training firms who have overcrowded classrooms, lack enough instructor help in the classroom, and little support help or material to use in the field when preparing their own estimates. Most Xactimate classes advertised online by most firms do not offer the actual certifications thus you still must pay a seperate fee to obtain your certifications through Xactware.

Top Adjuster is providing the actual certification Level I and Level II certifications so you are getting your training as well as your certification at a substantially lower cost. Definitely worth giving them a try for your certification needs.

Top Adjuster also offers field training classes for independent adjusting firms, insurance carriers, and for claim seminars so please contact Chris and Rachel Hatcher for further details at info@topadjuster.com . If you need Xactimate Sketch training as well you can ask Chris about their new training course on Xactimate Sketch usage.

Registration details on our May 2012 ClaimSmentor Roots and Wings Fundamental of Property Claims Adjusting Online live class

April 17, 2012

Yesterday, I posted information about our upcoming May 2012 five week live online training class for newly licensed adjusters in the following blog which also includes a link to our 125 question self-assessment test to see if this course will benefit you.


We are overwhelmed with requests for additional information and instructions for registration. We hope the following additional information will help you with your questions and registration information:

2012 ClaimSmentor Roots and Wings Fundamentals of  Property Claims Course Information

Thank you for your inquiry into our upcoming May 2012 Fundamentals of Property Claims Online LIVE class for newly licensed claims adjusters.

We recently wrote about this upcoming course in our social media outlets on Linkedin and in our forums as well as in this post on our Claims Adjuster Information blog  on April 16, 2012 here:


General Class Information- Dates/Times/ Format

This online LIVE training session will be held beginning the first week of May 2012. It consists of five weeks of training at two sessions per week held on Tuesday and Thursday evenings from 6:30-9:30 PM ET. We will provide the location on the internet to login to access all course material and to log in for classes to paid registrants. All material will be uploaded prior to the first session so class members can read the weekly pre-class reading assignments and class homework session questions at their own convenience to prepare for each upcoming class. All classes are LIVE and we value your input as we discuss the class material for each session to make sure you learn the material and your questions are answered. You will find each class very informative without rose colored glasses giving you the true picture of the property claims industry, carrier expectations, file requirements, employment options as either an independent adjuster or staff adjuster for an insurance carrier.

Please note that Memorial weekend will fall within the class term thus we will not host class Memorial weekend week to allow everyone to enjoy the holiday with family and friends thus we will finish up the course the second week of June 2012.

What is the cost to enroll in the ClaimSmentor Roots and Wings Fundamentals of Claims class?

The class consisting of the ten live sessions is $200.00 plus $25.00 for class material. This is a very reasonable $20.00 per class plus $25.00 for class material.  Divide that
down even further for the 50 class hours and you’ll find this price is unbelievably low.

How do I enroll in the class?

Enrollment is a simple two step process:

1)      Email dkmoroy@dimechimes.com to confirm your intention to enroll. Provide your full name, address,  phone numbers, and adjuster license number so we can begin to complete the registration process to be sure you are included in distribution of class information and emails.

2)      Payment which confirms your enrollment in the class is due no later than April 28, 2012. Payments are accepted through Paypal  at www. Paypal.com.  Paypal accepts payment in the form of credit cards, debit cards, and  electronic checks. Once you login to your Paypal account, you simply click on Send Funds tab at the top of the page. You then send funds to Debbie@Dimechimes.com.  Paypal will send you a receipt for your payment and we will acknowledge your payment and class confirmation.

3)      Refunds are only available for 48 hours after receipt of payment. If for any reason you do need to withdraw from the class at a later date, you will receive credit for any unused portion of your payment to attend any other session held during 2012 or 2013.

4)      Note there is a 20% discount offered to partner/spouses who register at the same time which helps those planning to work with an assistant who may or may not be a licensed adjuster but needs to know the claims protocol to assist you professionally. Just note on your payment in the comments who will be registering with you as an assistant to pay the discount.

Who will be instructing the course?


The course is created and hosted primarily by Deborah Moroy, Founder of ClaimSmentor, with over 35 years in the claims
industry with experience progressing through the claims ranks as an in office adjuster, field adjuster, reinspector trainer, claims supervisor, claims superintendent in both field and claim central in office operations, National Catastrophe team management which included supervision of both staff claim representatives and estimators as well as independent adjusters and call center operators and administrative support staff.

Thus the goal is to train you from the perspective of an insurance company claims management perspective so you know the true expectations to excel in the claims business.

You can view my complete profile and background on Linkedin along with recommendations for my work in positions held at:


I have taught this program to over 300 participants since 2006 and am amazed at the progress of these class members from the time they took the initial 125 question claim handling assessment test found on our blog to the professional responses to these same questions at the end of the class.

Does the class provide CE adjuster credits?


Not at this time. We teach this course for a most reasonable fee and to maintain that expense level, it is virtually impossible to obtain CE Credits from 50 states as we present this material to adjusters registered with ClaimSmentor throughout the USA and Canada. We will be providing CE credits with our extended version of this course in our field five week classes as they will be held in states with a large number of new adjusters making it possible to apply the CE  to the field classes.

Where can I find the class syllabus?


All 125 questions in our self assessment test are taught in an organized format to include adjuster resumes, independent fee schedules, independent contracts, agency and claims relationships, file requirements, estimate reconciliations for in office assignments, contents claims handling, additional living expense claims handling, catastrophe operations claim organization and carrier ratio expectations, bad faith claims handling, claim litigation,  working with attorneys and public adjusters, and much much more.

The full syllabus will be included in the class material for registered class members.

Will I obtain a Certificate of Class Completion?




The class certificate is provided to all participants in one of two formats:

1)       If you participate in all 10 classes but chose not to submit each class pre-class homework assignment you will receive an Audit Only certificate verifying your attendance and participation in all 10 classes. We will be going over all pre-class assignment questions during each session so you will still acquire the information you need to learn applicable to each session. This option works well for those with a busy schedule which does not allow them time to do the homework questions but please note ALL participants must read all pre-class reading assignments so they can participate in discussions with each class.

2)      If you participate and complete all pre-class assignments, you will receive a full certificate of completion.

3)      NOTE: No certificates can be provided to any participant who does not attend all 10 class sessions without exception as we value the reputation of our classes and want to assure all  registrants receiving our certificates actually grasped the information important to excel in the claims industry.

Thank you again for your interest in learning more about our online classes at ClaimSmentor!