Tropical Storm Isaac approaches US…Now is the time to refresh your Xactimate skills with newest sponsor www.TopAdjuster.com

August 23, 2012

ClaimSmentor welcomes our newest sponsor at www.topadjuster.com run by Chris Hatcher, AIC who provides an excellent opportunity to obtain your Xactimate Level I and II certifications online at a most reasonable cost.

To view more details about Chris’s claims background, you can view his Linkedin profile here. Make sure to notice the many recommendations on his profile from prior students. I did further research through Xactware who certifies instructors and verified Chris’s certification which you too can view here along with his excellent feedback score here.

As any followers of this blog or our ClaimSmentor forums knows, I have always believed in direct training through Xactware and rarely allow an individual training firm to be a sponsor at ClaimSmentor. I have made an exception with Chris Hatcher after watching him several years and first hand observing his professional skills and development with his program resulting in his association with the National Association of Catastrophe Adjusters and a featured speaker and trainer of Xactimate for the Windstorm Network.

Many independent adjusting firms are now requiring the independent adjuster obtain atleast their Level I and II certification on Xactimate usage to provide some comfort level that they are not deploying an adjuster who may be deploying with insufficient skills to be productive on assignment or an independent adjuster who believes they can “learn on the fly” on a catastrophe assignment. This is a development I am happy to see as the Level I, II, and III certification require the adjuster be tested on their Xactimate skills.

I receive numerous complaints annually about Xactimate training firms who have overcrowded classrooms, lack enough instructor help in the classroom, and little support help or material to use in the field when preparing their own estimates. Most Xactimate classes advertised online by most firms do not offer the actual certifications thus you still must pay a seperate fee to obtain your certifications through Xactware.

Top Adjuster is providing the actual certification Level I and Level II certifications so you are getting your training as well as your certification at a substantially lower cost. Definitely worth giving them a try for your certification needs.

Top Adjuster also offers field training classes for independent adjusting firms, insurance carriers, and for claim seminars so please contact Chris and Rachel Hatcher for further details at info@topadjuster.com . If you need Xactimate Sketch training as well you can ask Chris about their new training course on Xactimate Sketch usage.

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Join us July 17th and 19th, 2012 for our online Homeowner policy Liability Claim Training Series- Info to register

July 6, 2012

We are hosting our next LIVE online claim training series on the Fundmentals of handling liability claims under Homeowner Policies for adjusters who wish to expand their claim handling abilities by understanding the Fundamentals of Liability claims.

For additional information to register and class syllabus, email Dkmoroy@Dimechimes.com.

We will host both an evening and a daytime session should there be a need. The evening class will be held from 6pm to 9pm ET on Tuesday 7/17/12 and the daytime course will be held from 11am ET to 2pm ET the same dates. All course material will include a self study field guide for your use when receiving liability claim ass


We now have 10 additional openings for registrants for our ClaimSmentor Fundamentals of Property Claims course starting 5/8/12

May 6, 2012

We had previously closed registration for our ten part series online LIVE of our ClaimSmentor Fundamentals of Property Claims Adjusting course which starts up May 8, 2012 and will be held on Tuesday and Thursday evenings from May 8, 2012 through Jnne 14, 2012 (off Memorial Day week).

We have now moved our class to a new software program which will allow to now accept 10 additional registrants for the course if you missed the deadline.

All class info and registration information was in this prior blog along with a link to our 125 question self assessment test to see if you can benefit from this class on this link:

https://dimechimes.wordpress.com/2012/04/28/claimsmentor-fundamentals-of-property-claims-handling-class-begins-may-8-2012-deadline-to-register-is-may-5-2012-at-5pm-et/

We can accept 10 more registrations with a new deadline of 2pm ET Monday May 7, 2012 to register.

 


Registration details on our May 2012 ClaimSmentor Roots and Wings Fundamental of Property Claims Adjusting Online live class

April 17, 2012

Yesterday, I posted information about our upcoming May 2012 five week live online training class for newly licensed adjusters in the following blog which also includes a link to our 125 question self-assessment test to see if this course will benefit you.

https://dimechimes.wordpress.com/2012/04/16/now-accepting-new-registrants-for-our-50-hour-fundamentals-of-claims-course-10-sessions-live-online-take-our-self-assessment-exam-and-see-if-this-is-for-you/

We are overwhelmed with requests for additional information and instructions for registration. We hope the following additional information will help you with your questions and registration information:

2012 ClaimSmentor Roots and Wings Fundamentals of  Property Claims Course Information

Thank you for your inquiry into our upcoming May 2012 Fundamentals of Property Claims Online LIVE class for newly licensed claims adjusters.

We recently wrote about this upcoming course in our social media outlets on Linkedin and in our forums as well as in this post on our Claims Adjuster Information blog  on April 16, 2012 here:

https://dimechimes.wordpress.com/2012/04/16/now-accepting-new-registrants-for-our-50-hour-fundamentals-of-claims-course-10-sessions-live-online-take-our-self-assessment-exam-and-see-if-this-is-for-you/

General Class Information- Dates/Times/ Format

This online LIVE training session will be held beginning the first week of May 2012. It consists of five weeks of training at two sessions per week held on Tuesday and Thursday evenings from 6:30-9:30 PM ET. We will provide the location on the internet to login to access all course material and to log in for classes to paid registrants. All material will be uploaded prior to the first session so class members can read the weekly pre-class reading assignments and class homework session questions at their own convenience to prepare for each upcoming class. All classes are LIVE and we value your input as we discuss the class material for each session to make sure you learn the material and your questions are answered. You will find each class very informative without rose colored glasses giving you the true picture of the property claims industry, carrier expectations, file requirements, employment options as either an independent adjuster or staff adjuster for an insurance carrier.

Please note that Memorial weekend will fall within the class term thus we will not host class Memorial weekend week to allow everyone to enjoy the holiday with family and friends thus we will finish up the course the second week of June 2012.

What is the cost to enroll in the ClaimSmentor Roots and Wings Fundamentals of Claims class?

The class consisting of the ten live sessions is $200.00 plus $25.00 for class material. This is a very reasonable $20.00 per class plus $25.00 for class material.  Divide that
down even further for the 50 class hours and you’ll find this price is unbelievably low.

How do I enroll in the class?

Enrollment is a simple two step process:

1)      Email dkmoroy@dimechimes.com to confirm your intention to enroll. Provide your full name, address,  phone numbers, and adjuster license number so we can begin to complete the registration process to be sure you are included in distribution of class information and emails.

2)      Payment which confirms your enrollment in the class is due no later than April 28, 2012. Payments are accepted through Paypal  at www. Paypal.com.  Paypal accepts payment in the form of credit cards, debit cards, and  electronic checks. Once you login to your Paypal account, you simply click on Send Funds tab at the top of the page. You then send funds to Debbie@Dimechimes.com.  Paypal will send you a receipt for your payment and we will acknowledge your payment and class confirmation.

3)      Refunds are only available for 48 hours after receipt of payment. If for any reason you do need to withdraw from the class at a later date, you will receive credit for any unused portion of your payment to attend any other session held during 2012 or 2013.

4)      Note there is a 20% discount offered to partner/spouses who register at the same time which helps those planning to work with an assistant who may or may not be a licensed adjuster but needs to know the claims protocol to assist you professionally. Just note on your payment in the comments who will be registering with you as an assistant to pay the discount.

Who will be instructing the course?

 

The course is created and hosted primarily by Deborah Moroy, Founder of ClaimSmentor, with over 35 years in the claims
industry with experience progressing through the claims ranks as an in office adjuster, field adjuster, reinspector trainer, claims supervisor, claims superintendent in both field and claim central in office operations, National Catastrophe team management which included supervision of both staff claim representatives and estimators as well as independent adjusters and call center operators and administrative support staff.

Thus the goal is to train you from the perspective of an insurance company claims management perspective so you know the true expectations to excel in the claims business.

You can view my complete profile and background on Linkedin along with recommendations for my work in positions held at:

www.linkedin.com/in/ClaimSmentor

I have taught this program to over 300 participants since 2006 and am amazed at the progress of these class members from the time they took the initial 125 question claim handling assessment test found on our blog to the professional responses to these same questions at the end of the class.

Does the class provide CE adjuster credits?

 

Not at this time. We teach this course for a most reasonable fee and to maintain that expense level, it is virtually impossible to obtain CE Credits from 50 states as we present this material to adjusters registered with ClaimSmentor throughout the USA and Canada. We will be providing CE credits with our extended version of this course in our field five week classes as they will be held in states with a large number of new adjusters making it possible to apply the CE  to the field classes.

Where can I find the class syllabus?

 

All 125 questions in our self assessment test are taught in an organized format to include adjuster resumes, independent fee schedules, independent contracts, agency and claims relationships, file requirements, estimate reconciliations for in office assignments, contents claims handling, additional living expense claims handling, catastrophe operations claim organization and carrier ratio expectations, bad faith claims handling, claim litigation,  working with attorneys and public adjusters, and much much more.

The full syllabus will be included in the class material for registered class members.

Will I obtain a Certificate of Class Completion?

 

Absolutely!

 

The class certificate is provided to all participants in one of two formats:

1)       If you participate in all 10 classes but chose not to submit each class pre-class homework assignment you will receive an Audit Only certificate verifying your attendance and participation in all 10 classes. We will be going over all pre-class assignment questions during each session so you will still acquire the information you need to learn applicable to each session. This option works well for those with a busy schedule which does not allow them time to do the homework questions but please note ALL participants must read all pre-class reading assignments so they can participate in discussions with each class.

2)      If you participate and complete all pre-class assignments, you will receive a full certificate of completion.

3)      NOTE: No certificates can be provided to any participant who does not attend all 10 class sessions without exception as we value the reputation of our classes and want to assure all  registrants receiving our certificates actually grasped the information important to excel in the claims industry.

Thank you again for your interest in learning more about our online classes at ClaimSmentor!


Now accepting new registrants for our 50 Hour Fundamentals of Claims course (10 sessions LIVE online)-take our self assessment exam and see if this is for you.

April 16, 2012

We are in the mist of the 2012 tornado and hail season with hurricane season soon to follow June 1, 2012.

As a result of the massive number of tornadoes and hail storms, we are already beginning to receive roster placement requests from numerous newly licensed property adjusters who believe the fact they have a license and perhaps an xactimate class and/ or a cat 101 class under their belt that they are ready to go out and service claims for carriers as a result of damage from these storms.

Check again- take our annual self assessment exam (free) to see how you fare on this exam and see how many of these basic claim handling questions for property claims you can actually answer:

https://dimechimes.wordpress.com/2009/02/13/have-license-ready-to-go-not-so-quick-take-this-self-assessment-test/

If you find your knowledge lacking after taking the exam, I highly recommend you register for our LIVE online 10 session Fundamentals of Property Claims adjusting class which will start up the first week of May. We will meet on Tuesday and Thursday nights LIVE online from 6:30 to 9:30 pm ET for five weeks to accomplish this training.

New in 2012 we will also be going on the road with an extended version of this course in a five week Monday-Friday to include many practical application workshops, guest speakers, and field trips to enhance your basic claim knowledge. These live classes will initially be offered in Jacksonville, Florida, Huntsville, TX, and Nashville, TN.

For complete details on our reasonable registration fees, course syllabus information, etc email dkmoroy@dimechimes.com for further details.

 


Xactimate Training Options through Xactware Why take it anywhere but directly from the source!

August 17, 2011

Let’s talk Xactimate training!

I continue to be annoyed each and everytime I see another outrageous charge for Xactimate training by many sources who have little under their belt besides a few months to a few years of catastrophe adjusting.

First and foremost, before you pay any fee to any organization you need to verify through Xactware whether or not they are even Xactware certified to vouch for their expertise in the Xactimate programs. It is simple to do so, here is a link at Xactware where you can find instructors and verify if they have certified with them to teach a course to assure you are learning from a true and TESTED expert in this field: View list here

The second most important reason to take your training from an Xactimate certified instructor is due to the fact only XACTWARE can actually certify you in your training by truly testing your skills to verify you are adept at using their software. They offer Level I,  Level II, and Level III online certification tests. I have seen variations in requirements by adjusting firms asking adjusters to obtain their Level I and Level II and sometimes Level III certification. Thus, even if you paid an outrageous price from a non certified vendor and haven’t taken the certification level testing, it is worthless from the standpoint of securing the required Xactware certification.

You will also note that Xactware lists Certified users on their website which you can view here . It is without a doubt if I owned an independent adjusting firm and searching for qualified adjusters, I’d definitely start with this list which even shows the adjuster state of residence as well- what a find for an independent firm looking for good daily property adjusters!

The contact I received that prompted this blog post was from one of my favorite claims associations. They were proposing offering of Xactimate training by a source offering the class for $5,500.00 to the group thus the cost per participant would be apparently divided among the participants. The name of the trainer was not revealed in the email received and they could or could not be Xactware certified but I have let the group know my thoughts which was the very reason for the existence of ClaimSmentor to prevent the training abuses I have witnessed in the independent field by, in some cases, very poor trainers and very worthless certificates for attendance being given to class attendees. As a claim manager and knowing the problems existing out there with many of the training firms, a certificate of attendance at training is worthless when it isn’t backed up by proper testing to make sure you can actually produce a professional estimate and claim file.

It is almost certain trainee adjusters are spending upwards towards $10,000 dollars attending claim conferences, seminars, insurance carrier certification workshops and in the majority of their cases they have yet to receive their first assignment. It is actually shocking. More on this subject later.

In the meantime, I cannot stress enough that you should take your Xactimate training directly from the source. It is more cost effective, it accomplishes the need to properly get certified to your own advantage, and with all of the new options they have available through webinars, online training, self study training, and opportunities to take field classes you obtain the proper workbooks so you’ll have them on the road with your first assignments, but also find step by step guidelines to reference as needed.

The most common complaints I hear constantly from adjusters taking Xactimate courses from numerous other sources include but not limited to the fact that the trainer to student ratio is very poor, that hours into the first day are wasted while instructors have to load Xactware on adjusters computers who didn’t follow instructions to do so before classes, and that they walked away with no training material whatsoever for future references which is greatly needed when it may be months between your class instruction and when you actually receive your first assignments.

Listen folks, do yourselves a favor and take this training seriously. It isn’t he with the cheapest class or the class most convenient to your home that matters. If your estimates are not professional and properly formatted, as an independent you will earn NOTHING as your files will continue to be rejected for corrections. Over the years of running ClaimSmentor, I’ve heard countless number of stories from trainee adjusters who couldn’t cut it in the field and were released and sent home due to poor estimatics, poor estimating skills, and many other reasons we discuss in our Fundamentals of Claims courses.

Do the right thing for your own career.Here is the list of all programs Xactware offers on webinars and Xactimate training….run don’t walk to register through Xactware for all of your Xactimate training needs. I just cannot stress this enough. You can prevent becoming a victim of poor training without certification and have all of the options to meet your individual learning styles such as instructor lead, self study, webinars, etc all the while saving on those costly traveling expenses to attend field classes.

We continue to thank Xactware for the ever continuing effort they make with great progess I’d say in the last year or two to making Xactimate training options even more user friendly for adjusters today than ever before!

To all of you Xactimate users who have obtained your Level I, Level II, and even your Level III certification- my hat’s off to you for taking the professional route to learning the software. I understand there is a fee for each level of testing which is outlined on the Xactware site but for what it can do for your career and opportunities as well as your own comfort level- BRAVO to you!


Special Announcement- KMConDemand Announces Release of the Property Technical Certification I Program for all Property Claims Adjusters

January 11, 2011

I am very excited to release the following announcement from KMConDemand executive, Colm Keenan announcing the release of the PTC1 designation program -Property Technical Certification I-now available to all property adjusters. I highly endorse this program and am a firm believer that all independent adjusting firms should require any adjuster they deploy to take and successfully complete this program to set your firm apart from others by having TESTED adjusters on assignments. I cannot express how highly I believe in this after being involved in ClaimSmentor and working with thousands of adjusters. It is far past time independents have an opportunity to not just attend seminars and obtain CE’s but to test to prove their competency to handle claims.

Without further comment- here is the complete announcement released with the permission of KMConDemand:

KMC On DemandSM, Advisory Committee Roll Out Property Technical Certification

 

Crawford KMC On Demand, a leading online provider of continuing online education and CE credits for insurance claims adjusters, in collaboration with  a key insurance industry advisory committee have released the first Property Technical Certification (PTC) course to the insurance industry.

PTC is designed to fill a gap in validation of expertise among property claims adjusters. The launch of PTC I – Elements of Property Loss follows the successful conclusion of a pilot program conducted during summer 2010. “The PTC pilot participants gave high marks to the content and relevance of the courses,” said Colm Keenan, vice president of knowledge management for KMC On Demand.

A Property Advisory Committee (PAC) made up of high-level professionals from insurance companies, independent adjusting companies and contractor networks has been working together for more than two years to establish the PTC. The pilot program included an industry-wide collaboration on technical content.

The PAC members include:

Allstate, Ace, Alacrity, Assurant, Aviva Canada, Claims Mentor, Contractor Connection, Crawford, Custard Insurance Adjusters, Cypress Insurance, Dri-Eaz, Fireman’s Fund, Fox Valley Technical College, Liberty Mutual, Metlife, Nationwide, Pilot Cat,  and SimSol.

PTC II will be released in the fall of 2011 with PTC III following in 2012. There are 12 courses in PTC I which consists of 38 modules. Each module costs $15 if purchased individually while the whole first designation can be bought for $425, a 25% savings. All courses have been approved for ce credits in all states that mandate adjuster ce’s. Courses are accessed and completed at www.kmcondemand.com/ptc .

Why PTC? Simply put, PTC fulfills a pressing need in the property and casualty industry. Everyone who has touched this project, from the largest insurers to the small independents, agrees on this one point: it’s about time.

First, it is very difficult to determine the expertise of adjusters, and even harder to predict their future performance. But though having knowledge is no guarantee of performance, not having knowledge is a guarantee of failure. It is impossible to perform well in our industry without the proper technical knowledge. Industry post-Katrina performance reviews were lukewarm at best, due in great part to a lack of property claim-handling knowledge. Though some companies might have commendable training, as an industry, we do not.  

Patrick Milone, vice president of the Property Services Division of Custard Insurance Adjusters Inc., sees the PTC “as a way to keep adjusters current in all property aspects of the claims arena via training by an accredited resource.” Milone also considers the compliance aspect of PTC to be important, as all courses have been approved in every state that requires adjuster continuing education.

The resource Milone refers to above is KMC On DemandSM, part of Crawford & Company, which has a long history of claims training. KMC technology enables the PTC to record user completions and provides an attractive interface for the learner. Each course in the PTC has a corresponding performance support file that is easily accessible and has vital information to assist the adjuster long after the course is completed. Performance support files will be regularly updated as they become the industry technical resource of record. Passing an exam becomes the beginning, rather than the end, of the PTC experience. 

The next advent in the progression to industry certification is individual insurance company certification. The first insurance company in line to do this with KMC/PTC is MetLife. This will enable independent adjuster’s online industry certification, PTC, and individual carrier certification. More insurance carriers will added to this list throughout 2011.

To purchase PTC I go to www.kmcondemand.com/ptc or contact Elise Quadrozzi at elise_quadrozzi@us.crawco.com .