Louisiana Claim licensing, Claim Regulations, Breaking news, more on Hurricane Isaac

August 27, 2012

Here are resources claim professionals will need for working claims in Louisiana for Hurricane Isaac:

Louisiana Licensing Bulletin effective 2010:

http://www.ldi.la.gov/Licensing/Producer/ApplicationInformation.html

**Make sure to see comments on Page 3 of the below

info on emergency adjuster licenses

http://www.ldi.louisiana.gov/Documents/Licensing/Adjuster/BecomingALicensedAdjusterInLA.pdf

Louisiana Governor Bobby Jindal declares emergency for LA:

http://gov.louisiana.gov/index.cfm?md=newsroom&tmp=detail&articleID=3586

Claim handling legislation for Louisiana as posted on PC360″

http://publish.sbmcloud.com/media/pdf/pc360/claims-guidelines/Louisiana.pdf

Louisiana Windpool known as Citizens of LA website and frequently asked questions (note what it says about your claim being handled by an independent adjuster and home page saying they are closed until 8/31/12- yikes!):

http://www.lacitizens.com/ClaimFAQ.aspx

Greater New Orleans breaking news on Issac through Times-Picayune news at (note this website was well known for it’s consumer blogs on claims during Katrina):

http://www.nola.com/

Here’s an important case you should know about with Louisiana Citizens on the massive class action they lost there as a result of claim handling delays in 2005:

http://news.yahoo.com/louisiana-citizens-loses-state-high-court-fight-202946833.html

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Mississippi Adjuster Licensing and Claim Handling Regulations for Hurricane Isaac, News, and More

August 27, 2012

Here are important links claim professionals will need for working Hurricane Isaac claims in Mississippi. We also posted information for Alabama already and will post for Louisiana next:

MS Department of Insurance link for all independent adjuster and independent entity licenses as well as Public adjuster licenses:

http://www.mid.state.ms.us/licensing/adjuster_licensing.aspx

See what Sircon has to say about MS emergency licenses in this post:

http://www.sircon.com/campaigns/emergency-adjusters.html

Mississippi Claim Handling Regulations as posted on PC360.com:

http://publish.sbmcloud.com/media/pdf/pc360/claims-guidelines/Mississippi.pdf

Updated Mississippi Department of Insurance Regulation updates by year to include Arbitration info:

http://www.mid.state.ms.us/pages/laws_bulletins_regulations.aspx

Mississippi’s Biloxi- Gulfport Sun Herald for local news and closures on Isaac:

http://www.sunherald.com/

Mississippi Emergency Management Website:

http://www.msema.org/

Mississippi Governor Phil Bryant’s disaster emergency declaration order for MS as a result of Isaac:

http://www.governorbryant.com/gov-bryant-declares-state-of-emergency-ahead-of-isaac/

Mississippi Windpool Reinsurance info 2012 and info about 41,000 MS Windpool policies:

http://www.insurancejournal.com/news/southeast/2012/05/01/245469.htm

Mississippi Windpool Website:

http://www.msplans.com/MWUA/Index.htm


Important information on handling claims in Alabama you may need if working claims in Alabama for Hurricane Isaac

August 27, 2012

Here is important information claim professionals will need if they plan to work claims in Alabama as a result of Isaac to include the Governor emergency declaration, the link for AL emergency adjuster licenses, and claim handling information as well as links to breaking news from the Mobile Press register:

Alabama

Alabama Windpool Info and Links:

https://aiua.org/

Basic AL windpool policy info:

https://aiua.org/pages/basic_coverage

Alabama Emergency Management Website and Contact Numbers:

http://ema.alabama.gov/

Alabama Governor Robert Bentley’s office issues Declaration of Emergency and Evacuation Orders:

http://www.governor.alabama.gov/news/news_detail.aspx?ID=6894

Alabama Department of Insurance link for Emergency Adjuster licenses now that Emergency Declaration Order has been issued for Isaac:

http://www.aldoi.gov/Licensing/EmergencyAdjusterInfo.aspx

Alabama Claim Handling Regulations as posted on Property360.com:

http://publish.sbmcloud.com/media/pdf/pc360/claims-guidelines/Alabama.pdf

Alabama Department of Insurance Claim Handling Regulations for Property and Casualty Claims:

All of these shown regulations below can be found here:

http://www.alabamaadministrativecode.state.al.us/docs/ins/index.html

CHAPTER 482-1-125 STANDARDS FOR PROPERTY/CASUALTY INSURANCE CLAIMS

http://www.alabamaadministrativecode.state.al.us/docs/ins/index.html

CHAPTER 482-1-135 MEDIATION ALTERNATIVE PROCEDURES FOR RESOLUTION OF DISPUTED PERSONAL LINES INSURANCE CLAIMS ARISING FROM HURRICANE, TROPICAL STORM, TORNADOS AND OTHER DISASTERS DAMAGE

CHAPTER 482-1-150

ESTIMATION OF REPLACEMENT COST OF INSURED DWELLINGS

Breaking news link at Alabama Press Register:

http://blog.al.com/live/index.html


Spring Cleaning Time! Dust off that 2011 Resume and Update it for 2012 Assignments!

April 30, 2012

It’s hard to believe we are already at the end of the month of April already.

While doing personal spring cleaning projects this past week, it dawned on my now is a great time to remind adjusters to update their resume with the work completed in 2011 and get it out to the firms you are on their roster for. This would include updates to any additional state adjuster licenses acquired, new assignments completed in 2011, updated references, and more.

When you get your update done, don’t forget to update your resume on ClaimSmentor. It’s simple to do so you will be included in our roster all participating adjusting firms have access to. Just click on the Menu tab in the forums after login then click on the Profile tab and you’ll find the resume field there. If you already have an older resume, just click on Browse and it will over ride the one currently on the roster.

We are still seeing way too many resumes that could use a good revision. While we’ve had a few experiences with adjusters who embellished their resume experience, I find much the opposite where many GREAT candidates leave out important and pertinent details on their resume. It’s only after we’ve discussed an opportunity and I explore their background more that I find out they are selling themselves short in so many cases! Some of the most important elements are missing such as:

1) What is your objective? Are you looking for staff or independent adjusting or claim management positions?

2) Are you looking for catastrophe claim assignments, daily claim assignments (in a fixed territory near home), are you looking to handle property claims only or do you have liability experience as well. Heck some times I don’t even know due to lack of details if the candidate is looking for auto claim assignments, residential claim assignments, or commercial property or liability claims.

3) Often missing are important details on the types of claims you have handled such as mobilehomeowners, flood, residential, retail, small business, churches?

4) What perils are you experienced with? Hail, tornado, hurricane, water, fire, grease fires, theft losses?

These are but a few of the examples and the biggest would be lack of core competencies you have that summarize your skills.

If you need help creating a new and improved resume, we do provide resume services prepared directly by me with over 30 years in claims to include staff and independent claim management so I am well familiar with the key components you need to be considered by an adjusting firm for their “A” list.

Should you wish more information on this resume service or simply want a critique of the one you are using that may not be producing the results you need, then email me at dkmoroy@dimechimes.com for more information.

In case you missed it, here is a link to my published article in Claims Magazine on Catastrophe adjuster resumes as well:

Don’t forget to view our latest published article as the cover story in the August 2007 issue of Claims Magazine (now called www.PropertyCasualty360.com titled a “A Box of Chocolates?”. They did a fantastic job with the cover photo to match the article:

http://www.propertycasualty360.com/2007/08/03/a-box-of-chocolates

Updating this February 2008, here is a link to our newly published article in Claims Education National Underwriter’s quarterly magazine on “Luck- Where Preparation Meets Opportunity”  :

www.claimseducationmagazine.com/pdfs/CEM_Winter_08_v1.pdf

https://dimechimes.wordpress.com/2008/02/05/luckwhere-preparation-meets-opportunity-published-208-in-claims-education-magazine/

Here is also a link to our first published article from June 2006 on Catastrophe Adjuster resumes published on Claims Magazine(now called PropertyCasualty360.com):

http://www.propertycasualty360.com/2006/05/25/speaking-of–catastrophe-adjusting


ClaimSmentor Sponsor Eberls Claims is seeking Billingual Independent Adjusters

April 18, 2012

We have received a request from ClaimSmentor sponsor Eberls Claims Service to let everyone know that they are currently accepting independent adjusters with billingual skills per the following information to share with you:

Eberl Claims Service is currently interviewing bi-lingual, Spanish speaking individuals to be considered for future catastrophe assignments/deployments. You must be able to pass a Spanish Speaking Certification in order to qualify for bi-lingual deployments (see below). Previous property adjusting experience or related experience is preferred; however we do have training programs for individuals that have excellent customer service skills and outstanding computer skills.

To qualify as a bi-lingual adjuster, an oral exam must be completed to assess language level and skill. Eberl offers this exam one time, free of charge to qualified candidates. The test is challenging; superior skills are required to pass. Candidates must be able to speak and understand Spanish fluently. This is a 40 minute oral exam designed to assess your conversational skills and knowledge of the language. Typical questions may ask you to discuss your favorite film/book in depth, describe in detail your neighborhood, home, family and friends, etc.

For more information, please email training@eberls.com and include “Spanish Speaking” in the subject line.

Thanks as always to Eberls Claims for supporting our ClaimSmentor online mentoring program!


Registration details on our May 2012 ClaimSmentor Roots and Wings Fundamental of Property Claims Adjusting Online live class

April 17, 2012

Yesterday, I posted information about our upcoming May 2012 five week live online training class for newly licensed adjusters in the following blog which also includes a link to our 125 question self-assessment test to see if this course will benefit you.

https://dimechimes.wordpress.com/2012/04/16/now-accepting-new-registrants-for-our-50-hour-fundamentals-of-claims-course-10-sessions-live-online-take-our-self-assessment-exam-and-see-if-this-is-for-you/

We are overwhelmed with requests for additional information and instructions for registration. We hope the following additional information will help you with your questions and registration information:

2012 ClaimSmentor Roots and Wings Fundamentals of  Property Claims Course Information

Thank you for your inquiry into our upcoming May 2012 Fundamentals of Property Claims Online LIVE class for newly licensed claims adjusters.

We recently wrote about this upcoming course in our social media outlets on Linkedin and in our forums as well as in this post on our Claims Adjuster Information blog  on April 16, 2012 here:

https://dimechimes.wordpress.com/2012/04/16/now-accepting-new-registrants-for-our-50-hour-fundamentals-of-claims-course-10-sessions-live-online-take-our-self-assessment-exam-and-see-if-this-is-for-you/

General Class Information- Dates/Times/ Format

This online LIVE training session will be held beginning the first week of May 2012. It consists of five weeks of training at two sessions per week held on Tuesday and Thursday evenings from 6:30-9:30 PM ET. We will provide the location on the internet to login to access all course material and to log in for classes to paid registrants. All material will be uploaded prior to the first session so class members can read the weekly pre-class reading assignments and class homework session questions at their own convenience to prepare for each upcoming class. All classes are LIVE and we value your input as we discuss the class material for each session to make sure you learn the material and your questions are answered. You will find each class very informative without rose colored glasses giving you the true picture of the property claims industry, carrier expectations, file requirements, employment options as either an independent adjuster or staff adjuster for an insurance carrier.

Please note that Memorial weekend will fall within the class term thus we will not host class Memorial weekend week to allow everyone to enjoy the holiday with family and friends thus we will finish up the course the second week of June 2012.

What is the cost to enroll in the ClaimSmentor Roots and Wings Fundamentals of Claims class?

The class consisting of the ten live sessions is $200.00 plus $25.00 for class material. This is a very reasonable $20.00 per class plus $25.00 for class material.  Divide that
down even further for the 50 class hours and you’ll find this price is unbelievably low.

How do I enroll in the class?

Enrollment is a simple two step process:

1)      Email dkmoroy@dimechimes.com to confirm your intention to enroll. Provide your full name, address,  phone numbers, and adjuster license number so we can begin to complete the registration process to be sure you are included in distribution of class information and emails.

2)      Payment which confirms your enrollment in the class is due no later than April 28, 2012. Payments are accepted through Paypal  at www. Paypal.com.  Paypal accepts payment in the form of credit cards, debit cards, and  electronic checks. Once you login to your Paypal account, you simply click on Send Funds tab at the top of the page. You then send funds to Debbie@Dimechimes.com.  Paypal will send you a receipt for your payment and we will acknowledge your payment and class confirmation.

3)      Refunds are only available for 48 hours after receipt of payment. If for any reason you do need to withdraw from the class at a later date, you will receive credit for any unused portion of your payment to attend any other session held during 2012 or 2013.

4)      Note there is a 20% discount offered to partner/spouses who register at the same time which helps those planning to work with an assistant who may or may not be a licensed adjuster but needs to know the claims protocol to assist you professionally. Just note on your payment in the comments who will be registering with you as an assistant to pay the discount.

Who will be instructing the course?

 

The course is created and hosted primarily by Deborah Moroy, Founder of ClaimSmentor, with over 35 years in the claims
industry with experience progressing through the claims ranks as an in office adjuster, field adjuster, reinspector trainer, claims supervisor, claims superintendent in both field and claim central in office operations, National Catastrophe team management which included supervision of both staff claim representatives and estimators as well as independent adjusters and call center operators and administrative support staff.

Thus the goal is to train you from the perspective of an insurance company claims management perspective so you know the true expectations to excel in the claims business.

You can view my complete profile and background on Linkedin along with recommendations for my work in positions held at:

www.linkedin.com/in/ClaimSmentor

I have taught this program to over 300 participants since 2006 and am amazed at the progress of these class members from the time they took the initial 125 question claim handling assessment test found on our blog to the professional responses to these same questions at the end of the class.

Does the class provide CE adjuster credits?

 

Not at this time. We teach this course for a most reasonable fee and to maintain that expense level, it is virtually impossible to obtain CE Credits from 50 states as we present this material to adjusters registered with ClaimSmentor throughout the USA and Canada. We will be providing CE credits with our extended version of this course in our field five week classes as they will be held in states with a large number of new adjusters making it possible to apply the CE  to the field classes.

Where can I find the class syllabus?

 

All 125 questions in our self assessment test are taught in an organized format to include adjuster resumes, independent fee schedules, independent contracts, agency and claims relationships, file requirements, estimate reconciliations for in office assignments, contents claims handling, additional living expense claims handling, catastrophe operations claim organization and carrier ratio expectations, bad faith claims handling, claim litigation,  working with attorneys and public adjusters, and much much more.

The full syllabus will be included in the class material for registered class members.

Will I obtain a Certificate of Class Completion?

 

Absolutely!

 

The class certificate is provided to all participants in one of two formats:

1)       If you participate in all 10 classes but chose not to submit each class pre-class homework assignment you will receive an Audit Only certificate verifying your attendance and participation in all 10 classes. We will be going over all pre-class assignment questions during each session so you will still acquire the information you need to learn applicable to each session. This option works well for those with a busy schedule which does not allow them time to do the homework questions but please note ALL participants must read all pre-class reading assignments so they can participate in discussions with each class.

2)      If you participate and complete all pre-class assignments, you will receive a full certificate of completion.

3)      NOTE: No certificates can be provided to any participant who does not attend all 10 class sessions without exception as we value the reputation of our classes and want to assure all  registrants receiving our certificates actually grasped the information important to excel in the claims industry.

Thank you again for your interest in learning more about our online classes at ClaimSmentor!


Now accepting new registrants for our 50 Hour Fundamentals of Claims course (10 sessions LIVE online)-take our self assessment exam and see if this is for you.

April 16, 2012

We are in the mist of the 2012 tornado and hail season with hurricane season soon to follow June 1, 2012.

As a result of the massive number of tornadoes and hail storms, we are already beginning to receive roster placement requests from numerous newly licensed property adjusters who believe the fact they have a license and perhaps an xactimate class and/ or a cat 101 class under their belt that they are ready to go out and service claims for carriers as a result of damage from these storms.

Check again- take our annual self assessment exam (free) to see how you fare on this exam and see how many of these basic claim handling questions for property claims you can actually answer:

https://dimechimes.wordpress.com/2009/02/13/have-license-ready-to-go-not-so-quick-take-this-self-assessment-test/

If you find your knowledge lacking after taking the exam, I highly recommend you register for our LIVE online 10 session Fundamentals of Property Claims adjusting class which will start up the first week of May. We will meet on Tuesday and Thursday nights LIVE online from 6:30 to 9:30 pm ET for five weeks to accomplish this training.

New in 2012 we will also be going on the road with an extended version of this course in a five week Monday-Friday to include many practical application workshops, guest speakers, and field trips to enhance your basic claim knowledge. These live classes will initially be offered in Jacksonville, Florida, Huntsville, TX, and Nashville, TN.

For complete details on our reasonable registration fees, course syllabus information, etc email dkmoroy@dimechimes.com for further details.