Spring has Sprung- A Timely Reminder about Adjuster Safety Concerns is Due!

March 23, 2009

We’ve previously posted numerous blogs about adjuster safety issues. With spring’s arrival Sunday, now is a great time to bring these old blog entries back up for new reader’s viewing our blog:

Safety Equipment/Ladder Safety issues for Adjusters:

https://dimechimes.wordpress.com/2008/06/18/ladder-safety-concerns-for-adjusters-safety-equipment-suggestions/

Center for Disease Control Shot Recommendations for Emergency Workers in Disaster and Flood Zones:

https://dimechimes.wordpress.com/2008/06/16/what-shots-does-cdc-recommend-for-disaster-workers-watch-for-more-flood-adjuster-training-info-this-week/

Adjuster Shot in TN in March 08 while on storm duty:

https://dimechimes.wordpress.com/2008/04/10/adjuster-safety-another-warning-march-08-nationwide-adjuster-shot-in-vehicle-in-tn-while-on-storm-duty/

Field adjuster safety concerns- Remembering Katie Froeschle of Tampa, FL murdered while on a field appoint:

https://dimechimes.wordpress.com/2007/09/14/field-adjuster-safety-concerns-be-careful-remembering-katie-froeschle-of-tampa-fl/

Defusing an Angry Insured:

https://dimechimes.wordpress.com/2007/09/15/defusing-an-angry-insured-dealing-with-dinosaur-brain-lizard-logic-thinking-co-workers/

Crisis Intervention while Catastrophe Adjusting-Guest blog by Steve Ebner

https://dimechimes.wordpress.com/2007/08/16/crisis-intervention-while-catastrophe-adjusting-by-guest-blogger-steve-ebner/

Please be safe while out there working this season!

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Crawford and Company Online Adjuster Training Courses look Excellent- KMConDemand programs!

March 21, 2009

We are very happy to announce an outstanding source for your key essential training needs for newly licensed adjusters and for experienced independent adjusters for continuing education as your improve your knowledge base in our industry. Our newest sponsors hosts online auto claim training and online property claims training as well as online workers compensation claim training. 

ClaimSmentor is proud to announce our newest sponsor-KmconDemand by    Crawford and Company. Kmc online claim training provides an outstanding alternative for newly licensed adjusters and for experienced adjusters looking for continuing claim education to enhance your skills. The online claim training classes are very reasonably priced and provided by a firm with an outstanding long term reputation in the claims industry.

What an excellent alternative to the number of ever increasing field classes being hosted by an inexperienced number of instructors with only field adjusting experience and in some cases only 1 or 2 assignments in claims under their belt. It especially concerns me that courses are being taught by those without claim management experience and/ or years of progressive staff management experience so you are being properly trained. I hear word from class participants regularly about poor information they were taught in some of these programs. We always encourage trainees taking our 50 Hour Fundamentals of Property Claims Class at ClaimSmentor to research how long a training vendor has been in business and also to investigate the claim instructors backgrounds in claims before paying for a class..

We are very excited to announce that KMC on Demand– the online training branch of  Crawford and Company – is now a sponsor for us at ClaimSmentor. This is exactly the type of professional sources we are seeking to connect with for new adjusters that don’t know what courses to take  or which training firms will offer them reputable courses.

Here is additional information KMC has shared with us for this blog. You will see their program is an excellent tool also for adjusting firms looking for online training options for their adjusters as the classes can be customized to include information specific to your firm:

Hi Debbie –

Below is some information you can use for the blog.  Also feel free to look over the website www.KMCOnDemand.com 

Learning Management System
KMC OnDemand’s Learning Management System (LMS) provides comprehensive learning management for identifying, managing, developing, and measuring the capabilities and knowledge of people throughout your enterprise. KMC OnDemand LMS helps employees increase their contribution to the organization’s goals and performance. It helps organize and ensure that your associates have the right skills and knowledge to perform at their best.
 
We deliver vital formal and informal learning that is tied to clear business outcomes. KMC OnDemand provides the full continuum of learning – formal, informal, self-paced, live, blurring the line between learning and support of workplace performance.
 
Performance Support
Improve employee efficiency and performance with our repository of reference information and encyclopedias providing just enough, just-in-time information. This informal learning will especially appeal to the digital generation by providing easy access to critical information. Adjusters can access hundreds of e-books for vital information at the moment of need. We give you the capability of editing ready-made support files or creating and adding your own. The access to the Performance Support tools can be customized for the individual, group, region or enterprise.
 
Expert Forum
KMC On Demand provides new and better ways to collaborate and share information. KMC On Demand Expert Forum provides the infrastructure to provide live solutions that then automatically populate a searchable database by discipline and key search words.
This permits you to put the best minds in your organization to work for the benefit of all. Now everyone is getting the same advice and instructions from a trusted and vetted source, your top performers.


This is an optional service your can incorporate within your KMC.

 
Claims Glossary
Easily decipher claims and technical terminology with the most comprehensive claims glossary available. This easy-to-use tool provides point and click access to hundreds of categories.
 
Claims Web Links
The most comprehensive listing of claims-related web sites will make web searches more focused and successful. Give your people access to all our researched and vetted claims links and save them time and effort. All claims links can be customized for the individual, group or enterprise-wide.
 
Adjuster’s Desk
We will upload your custom forms, documents, process flows and letters to your proprietary KMC so only your company can access them.
 
Continuing Education
KMC On Demand Courses have been accredited for all states that require adjuster continuing education. Agent/Producer continuing education credits are in the process of being obtained for all states.  All accreditations are listed for each state on our web site.
 
For your added convenience, we apply for the CE credits in all states where this is permissible. Simply complete the course and click on Apply for CE’s and we do the rest. We provide excellent education that also delivers CE’s for adjusters and agents to remain in compliance.
 
You may also utilize our CE database which tracks your compliance with state requirements and alerts you when you are close to default. This database is free for your usage.
 
Customize Our Content
KMC On Demand gives you the capability to edit and revise our modules and courses. Every module that comprises our courses can be downloaded to the Module Editor and added to, edited, or changed in any way you see fit to serve your processes and business practices.

 
Complete Training
We’ll provide complete training on the Module Editor. During this training, you’ll learn how to customize both existing content and create new content. For example, if you like 90% of the content on a given module but need to customize the remaining 10%, you’ll be able to make these changes in-house with minimal effort. The end result is tailored, company specific content that requires only 10% of the effort of a full custom course.

 
Create New Content
The Module Editor also permits you to create new modules from scratch. You could convert existing paper based courses to online modules.This Learning Content Management System is a quick and easy way to produce interactive distance learning in an attractive and usable format.
You can also do your own voice-overs and attached them to your newly created modules.

 
We Create Custom Content
Need KMC On Demand to create custom courses? We will research, storyboard, instructional design and convert to online course. We can collaborate with your training or business team to come up the best solution at the best price.

Do your inside adjusters need to decipher technical estimates from third-party providers? Utilizing the claims glossary will help them understand.

All our glossaries are editable and may be added to with proprietary lists.

This provides a one place solution for all knowledge needs; a true  Knowledge Management Center .

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These online  adjuster training classes start at only $35.00 and provide CE credits. Also view their Charter annual fee where you can pay 1 fee of $135.00 for all classes you wish to take. Here is a complete list of classes-click here. Take a demo by clicking here. 

Is this not a fantastic opportunity to get better training on policy coverage? While teaching our fundamentals class, we drive home the point that the adjusters need to relate the training to actual policy terms and know where to find these terms to share with an insured when necessary. This is often their weakest link even after spending thousands of dollars attending some of the much advertised classes. The KMC online classes have personal lines and commercial lines policy courses and auto claim policy training you will find on the list as well as many technical programs on building component estimating, recorded statement essential training, and much much more. 

I cannot highly recommend these courses more and hope many of you will participate. Just think of the savings on travel expenses attending field classes as well as the significant savings off of the fees of many of the field “cat 101 classes”.

Please use the following contact information if you are interested in these classes for your personal or adjusting firm training needs. We are very very excited about their affiliation with ClaimSmentor. Please be sure to let them know you were referred to their program by ClaimSmentor:

Colm Keenan    
Vice President e-Learning Services


Crawford & Company

8517 Excelsior Drive Suite 201
Madison WI 53717
phone: 608-824-9008
fax: 608-836-5584
cell: 608-335-8874
email:
Colm_Keenan@us.crawco.com
web:
www.crawfordandcompany.com 

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While visiting the KMC on Demand online classes, it’s also a great time to look into the classroom courses if you prefer live classroom settings. The Classroom courses are also much more reasonable priced than many of the other advertised week long Property 101 classes and much more comprehensive. Here is the Link for Crawford and Company’s classroom training in three available career tracks, Property, Casualty, and Workers Comp.

http://www.crawfordeducationalservices.com/CU_Courselistform.aspx?CATID=1&SID=11&cmed=1

Special Offers and Discounts

http://www.crawfordeducationalservices.com/content.aspx?CID=470&SID=11

This is an excellent chance for Adjusting firms to present the policy courses to their roster members. We hope to be getting these valuable discounts for individual ClaimSmentor members as well since discounts are available for 3 or more participants registering for the same class.

We appreciate Colm Keenan and Kevin Winter sharing this information with our ClaimSmentor participants!

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Just a ClaimSmentor Moment #6- Update 3/09 on EA Renfroe/ Rigsby Whistleblower case-Possible Settlement

March 20, 2009

 

No time for blogging today but you won’t want to miss this blog over at Slabbed on settlement updates and court documents on the EARenfroe and Rigsby Whistleblower case. Slabbed thanks for updating this as many claims industry members are very interested in this topic. I’m hoping for EA Renfroe’s sake that this does settle. They sure did NOT deserve what the Rigby whistleblowers have put them through since Katrina. We have some old blogs here (just enter Rigsby in the search field to locate them. One of the Rigsby’s actually said in their deposition that EA Renfroe had done nothing wrong. More on that later:

http://slabbed.wordpress.com/2009/03/17/anita-lee-reports-from-team-rigsby/

 

This is an important case for adjusters to study from the stand point of Code of Conduct forms you are required to sign by carrier’s and what happens when you violate those code of conduct forms.

By all accounts I have ever heard from independent adjusters, EA Renfroe is an excellent adjusting firm to work for. I also managed their independents during my management career and found the same to be true. What a shame these whistleblowers put them through this when by their own admission their complaint was with the carrier.


Just a ClaimSmentor Moment #5- TWIA Roof Damage position the next issue in Ike Claim Litigation?

March 20, 2009

 

We have a rare minute today to get up a link to a series of blogs done by Insurance Consumer Advocate, Chip Merlin on his blog regarding issues he feels surround a policy by the Texas Windpool (TWIA) on Ike handling issues concerning their position on wind blown debris under shingles preventing them from sealing properly. Read his several posts done this week here:

View the entire entry:
http://www.propertyinsurancecoveragelaw.com/2009/03/articles/hurricane-ike/physical-direct-loss-caselaw-and-twias-roofing-memo/index.html


Guest Blog by Ray Hauser of ClaimSmentor-Ray Shares His Personal Story in our “Luck Where Preparation Meets Opportunity Series”

March 17, 2009

 

 

Claims Education Magazine published my article in 2008   “Luck…where Preparation meets Opportunity”.

To continue with our strong recommendation that newly licensed adjusters seek reputable training opportunities that are recognized in our industry, Ray is a prime example of  what independent trainee adjusters are going through to get a foot in the door for adjusting assignments.

Here is Ray’s story on the long  journey post license to fill in the squares due to  insurance company and adjusting firm requirements before he can receive assignments. Ray, we appreciate your time contributing to this series of articles. I thoroughly enjoyed your participating in our January/February 50 Hour Fundamentals of Property adjusting course. 

This article link will also remain on our Guest Blog page above with all other entries by contributing bloggers. I do think it is important to highlight what those wanting a career in claims can expect  (from the independent side) and we have several interesting blogs by others when they were new in the field. If I asked Ray what he has spent thus far on licensing, rope and harness classes, and all of his other course fees plus transportation and lodging, I would guess he is in the 7,500 to 10K range. I see this regularly thus my push on looking for other sources for this education.

                  Getting Started in Adjusting by Ray Hauser

 

After I completed my 4 day licensing course I became aware very quickly that the process of finding work may be just a little harder than what I had expected. Many of my fellow course-mates fell by the wayside believing the task was next to impossible. Company after company stated on their websites that they required either a  4 year degree, or at least 2 years of experience, neither of which I had. Here I am, just a few months down the line, with a totally different perspective in terms of what it takes to find a job. What’s changed? Knowledge! The claims companies want knowledge, and they need to know you have the ability to settle a claim and leave the insured with a good experience. Knowledge and customer service drive this train! We adjusters have to understand that the claims companies are not going to hand out jobs to people with just a 4 day crash course in insurance and a 3 day course in Xactimate! That kind of knowledge is only the starting point. So the question becomes, “What else do I have to do, and where do I go to get it?” Of course it’s always beneficial if you start with some construction and customer service experience. I’m a new adjuster too, so believe me when I say “I don’t have all the answers”. But here’s my opinion.

 

First, you should register on web sites that offer information that can help you build your resume.

 

There’s no better place to go than to ClaimSmentor.  Here’s a website that’s a source of information not readily found anywhere else. Anything to do with insurance is found right here. The gal that runs it, Debbie Moroy (debbie@dimechimes.com), has dedicated her life to training new people. She started her career in 1973 with State Farm, and started the adjusting aspect of it over 26 years ago. Who better to learn from? Reading her resume is like reading a dictionary:

 

State Farm Basic, Intermediate, Commercial, and Management Schools. Vale Tech Residential Estimatics,Haag Roofing School, Georgia Arson Fraud School, many others too numerous to list. Have all 5 State Farm certifications to include wind, estimatics, commercial, earthquake, etc.. Have completed IIA, AIC, and 9 parts of CPCU.

 

Because of her reputation in the industry and the fact that she’s so well respected, and knows so many people after these many years, it’s my opinion that having her knowledge as your foundation in claims adjusting is absolutely paramount and priceless!

 

Once you’re registered on her site, you have access to up to the minute information on certification courses, other website links, insurance industry news bulletins, magazine articles, and far too many other items for me to list here. Everyone getting started should take her 50 hr Fundamentals of Property Claims course. In that course you’re taught : Contents Claim Handling Guidelines, Additional Living Expense Claim Handling, Condo Master and Condo Unit-owner Claims , File Documentation Requirements , Carrier Service Standard Expectations,  Insured/Agency Communications, and so much more. “ The class is designed to fill in major gaps of important things you need to know. The course does not cover the estimate software programs and scoping classes but concentrates on the majority of other things that are a must to know before you handle your first claim. You cannot go out in the field and “wing it” and learn as you go when dealing with consumers who have bought a policy expecting “above and beyond” service”.Then, you use the information from that course and on that website to move forward in your search for more certifications and courses.

 

Another very good idea is to get as many licenses from as many different states as you can. That way, if a hail storm hits Georgia, and you have a Non-Resident license for that state, you can be used to work the storm without having to wait for a state declared emergency. You become far more valuable to the claims companies than other adjusters only having one license from their State of Residency. Sircon is a great site for acquiring other licenses for a nominal fee. In most cases, another licensing test is not required.

If possible, pair up with another adjuster you’ve met at your local Claims Association or elsewhere, and mentor with them for a short time. 

 

Immediately after I got my license, Hurricane Ike hit the Gulf coast states. Everyone was in demand. I worked a number of claims for The Mission Group  in Beaumont, Texas. Fortunately, I had a great CEO with a lot of patience. I’d partnered up with somebody who had procured the job, but had about as much experience as I had. Ultimately, the number of mistakes we made was embarrassing. But Mr. Phil Spotts went into the training mode and demonstrated the finest managerial traits I’ve ever witnessed. To this day he’s still a hero of mine! Talk about performing under pressure by training a couple of newbies in the art of adjusting. It was a pleasure to witness, yet embarrassing to be a part of. 

 

Shortly thereafter, I joined a couple of other course-mates and proceeded to take a Two Story/ Steep Roof Rope and Harness course from Kevin Kramer  (k.squared@earthlink.net) in Montgomery, Texas ( great course!). Apparently, for those that have that certification, they’re the first to be called out and the last to leave because they can handle all roofs, not just the easy ones. Kevin also sells an OJT Training Manual that has lots of very good information in it concerning construction, scoping, roof calculations, roof pictorials, estimating interior damage etc etc. It’s a very good manual to have in your library when you’re trying to gain knowledge.

 

Another great manual to have is one published by Richard Beckner . He gives in depth details and step by step instructions in using Xactimate. It truly is geared for the adjuster having problems in using the software. It’s one of the best manuals I have. It can be accessed at: www.learnxactimate.com .

 

After my R & H course we proceeded to Pilot Catastrophe Services Inc. in Grande Prairie, Texas, hoping to acquire a successful evaluation, then 4 days of additional training in Allstate, Integriclaim, and NextGen.

 

 I’ve just completed a Citizens certification class in my search for a job in Daily Adjusting here in Florida, and I have 4 more certifications scheduled.

 

So, in summary, you need to have knowledge that you didn’t pick up on your licensing course. Knowledge like measuring roofs, replacing the shingles with the appropriate amount of waste rounded up to the nearest shingle bundle, replacing or repairing fencing…..depreciated or not depreciated? What are the important things you have to ask the insured when you’re making first contact and arranging an inspection? If you can’t answer these questions, you just need to take the appropriate training. It’s all out there. You just have to access it. 

 

Family members have asked, “Who will I work for?” The answer to me is obvious. I’ll work for anyone wise enough to hire me, because I’m going to be prepared by being ready to go to work, educated enough to do the job, and wise enough to only hand in great claims. I’ll get my local adjuster in town to preview my work if I have to. But my claims will absolutely be as good as anyone’s.  I am not going to be the first one to go home after a storm because of my shoddy work.  And hopefully, I’ll be one of the last ones working the storm!

 

           

Ray Hauser, Port Orange (Daytona Beach), Florida

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To View more information about independent adjuster Ray Hauser, you can view his Linkedin Profile here.

To Join our Claims Industry Group, you can view our Linkedin Profile here.

 

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Ray we thank you for sharing your story and also for your testimonial about the ClaimSmentor online claim mentor group. Deb

 

 


Look Before You Leap! New classes scheduled online LIVE in April 2009 for Staff Adjusters and Management Considering an Independent Adjuster or Independent Claim Management Career

March 15, 2009

 

              Look Before You Leap! The Grass is NOT always Greener on the other Side!  

                       This class  is designed to improve understanding by Insurance Carrier HR managers considering independent adjusters for staff claim opportunities as well as staff adjusters and Claim managers wishing to make a career move to the Independent Claims Adjuster or Claim Manager fields in the claims industry.       

***Updated 3/21/09: Note this program can also be presented in an individual career coaching order session for those who wish to remain anonymous versus participating in this online class at ClaimSmentor . We will present this to you individually through a career coaching session. Just contact Debbie@Dimechimes.com to schedule your private session.

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This is a new course offering in our Roots and Wings  program  at ClaimSmentor for all of the staff adjusters sending us resumes  as they  consider career moves to the independent claims industry.

You can read more about these classes hosted on Saturday April 4, 2009 and Saturday April 18, 2009 in the following blog topic:

https://dimechimes.wordpress.com/2009/03/15/new-online-claims-adjuster-and-claim-management-training-class-offerings-for-late-march-and-april-2009-at-claimsmentor/

This link contains a blog link to the registration information for ClaimSmentor. This site is our online e-mentoring program for Independent and Staff adjusters or managers involved in the Property or Auto Claims industry. There is no charge to join our ClaimSmentor forums. You will be able to review more details about this class once you become a member and can view the topic in our forums.

 We also welcome Human Resource managers interested in participating in this class so they better understand the independent adjusters applying to their insurance companies for staff adjuster positions as we would like you to appreciate those that have outstanding experience in are independent industry. We strongly recommend continuing education for newly licensed adjusters participating in our forums at ClaimSmentor and  you will also find valued candidates for your claim trainee job opportunities.

View the About tab for contact information if you are interested in this class.  

 

 


New online Claims Adjuster and Claim Management training Class offerings for late March and April 2009 at ClaimSmentor

March 15, 2009

                                                                        

 

  

ClaimSmentor online classes held live during April and May  2009

The S stands for our services to the claims industry!

We have just listed our upcoming classes for adjusters to be held at ClaimSmentor online LIVE  through the end of May  2009. These most likely will be our last classes for 2009 as we will be assisting adjusting firms with their training needs when hurricane season arrives in the field.

This includes:

Considering a transition or career advancement opportunity from field adjuster to Claims Examiner or Claim Management? This is a new course offering!

Our newest class for adjusters considering opportunities to work as Claim Examiners and in Claim Management positions. We will meet for two evening sessions to discuss the pros and cons of these two positions versus working as a field adjuster.

We will explore the major differences in both positions from that of your duties and obligations as a field adjusters. Many do not realize the vast differences in these opportunties and going into an assignment in these positions whether catastrophe or daily (non-catastrophe), independent or staff, they assume it is just reviewing files of others. It is a given you will be doing that but that is just a small part of your duties in these positions. We will explore the much greater duties of management responsiblities for reporting requirements, followups on claim file status, soft skills (people) directing others and controlling their work load, as well as walking you through the management side of a claims management system (CMS) system to show you the management tools available LIVE during lesson two of this class. It is imperative that you understand the hurdles and issues you will face in these positions as well as the difference in the way these positions are paid on daily rates for independents and salary ranges for staff employees.

We are hosting these classes on March 31, 2009 and April 1, 2009 live online at ClaimSmentor. You must be a registered member to attend our class. Here is a link to the registration information if you are not already a member. We are offering a daytime session for this 2 day class which will be held both days from 8am-11am CST and an evening session from 6-9pm CST both notes for those taking the evening class. Once you have received your login id to participate, we will direct you to the complete details on the class posted in our Roots and Wings Training Session Forum (forum for all of our online classes offered at ClaimSmentor).

Deadline to register is 3/27/09 so you have time to read pre-class reading assignments so you can actively participate during class and have your questions you want answered ready to go to discuss during class.

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Look before you Leap…the Grass is NOT always Greener on the other side…Class for staff adjusters interested in changing careers from staff to independent adjuster. Things have greatly changed on the seen so “look before you leap” is our motto!  All new class!

We will discuss the major differences in life, stability, assignments, salaries and /or payments based on many different types of independent fee schedules. Please do not assume that because you are an experienced adjuster working for a carrier that you will automatically be assigned claims as an independent adjuster. Things just do not work that way with ever changing carrier certification exams, with adjusting firm seminar requirements and fees, and with the terms of independent contracts you must sign with independent adjusting firms. The use of  catastrophe adjusters by carriers also changes regularly and we can share the most up to date information we have gathered. We are required to turn down even the seasoned adjusters from assignments when they are in non-compliance with required independent  firm requirements for licensing for out of state assignments and carrier certifications. As my daughter likes to say “it is what it is” and you need to know what it really is before you make the leap or are forced to as major carriers pull away from the coast lines around America and you are subject to finding new employment opportunities in the claims industry.

Please don’t make the leap without either particpating in our class or by consulting with us in our career coach consulting services where we will discuss your options individually with you. If nothing else, talk to independent adjusters you work with who are NOT yet core adjusters for one adjusting firm. Visit us at www.Dimechimes.com  for contact information if you prefer individual career consulting versus registering at ClaimSmentor to join our class. We have made the transition after a 28 year career as a staff adjuster and manager and can share our transition road map to success with you. The information is definitely not readily available and takes years to understand this other side of the claims industry. Things have changed in major form since I left the staff claims industry in late 2001. Then you could easily obtain independent assignments once you left your carrier. In today’s world it is not that easy without knowing the ropes of the behind the scenes information independents are forbidden to discuss with carrier staff managers and adjusters or risk being sent home from assignment and removed from an adjusting firm’s rosters of available independent adjusters.

We receive resumes regularly from staff adjusters looking for independent assignments so we know there is a great need for this class. The first two sessions are scheduled for April 2009. They will be held on Saturday April 4, 2009 from 9am CST to 1 pm CST and Saturday April 18, 2009 from 9am CST to 1pm CST. We must register you for ClaimSmentor to attend the LIVE online class. We are holding this on Saturdays so we do not interfere with your need to remain focused on your staff duties during the week. We can host them at your claim association meetings or carrier presentations at anytime to meet your needs. Just visit our About page for all contact information.

We will also be glad to offer this program to insurance company claim departments who are facing massive layoffs due to downsizing as underwriting guidelines continue to change. While there are some large firms who offer employment advice for carriers referring employees, I do not find they are helpful as those folks do not major in understanding the independent industry and the ever changing claim opportunities we study thoroughly on a daily basis.

To get you started, just take a look at our prior blog on the Pros and Cons of Staff and Independent Adjuster claim careers. There a vast differences. I worked side by side with independents and managed them on storm and on field unit branch assist assignments but I can assure you that there are major roadblocks for independents before they get regular life sustaining income from independent assignments. You need to learn what they are through our presentations. We present this class with an overall look at the independent claims industry versus information you might find at an individual adjusting firm as we will discuss all types of opportunities on independent claim adjuster careers. We will also share with you some of the top firms our participants have had good experience with and preparing your resume to tranisiton to claims. Most staff adjusters or staff claim management have not completed a resume in years and years and we will explain the differences and offer you recommended resume tips for key important information to include in your resume as an independent adjuster or independent claim manager.

https://dimechimes.wordpress.com/2007/07/27/claim-career-information-the-pros-and-cons-of-going-staff-adjuster-versus-independent-adjuster/

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ClaimSmentor 50 Hour Fundamentals of  Claims Class  for Property Adjusters and Catastrophe Adjusters

We have totally updated our Fundamentals of Property Claims class effective March 2009. Just as the “who moved my claims cheese” job opportunities change (see our blog post on that in this link), so do things going on in the claims industry. We have watched major changes in claims litigation through class action lawsuits post Katrina and the increased volume of lawsuits involving claims. Many of the windpools are also requiring you file an Answer to any Complaint (lawsuit) on a claim you have handled then later named in a lawsuit.

We developed this essential basics of property claims class after networking with the members of our ClaimSmentor program and learning that the majority of “cat 101” claim handling classes cover the very basics of  estimate software skills, damage scoping, and claim file basics. Many programs are taught by adjusters with barely any experience themselves. Our class is designed to fill in major gaps of important things you need to know. We do not cover the estimate software programs and scoping classes but concentrate on the majority of other things that are a must to know before you handle your first claim. You cannot go out in the field and “wing it” and learn as you go when dealing with consumers who have bought a policy expecting “above and beyond” service from adjusters servicing their claims as they have a right to when they need us.

Rather than post the syllabus here in a public forum (after seeing another forum website posting our information), I’ll let you decide if you can benefit from taking this class by taking our 125 question self assessment test which is just a very basic list of things we cover during our  5 week 10 session classes. Also, I personally host these classes and teach you from an experienced claims management standpoint (both staff and independent management) based on my experience as a claims manager. You will obtain rare insight into the real expectations so you understand the importance of complying with a carrier file requirements. While you may barely cut the muster to work storm losses at a time when carriers believe they have exhausted their resources, you will not be the adjuster selected long beyond the immediate rush of assignments to handle reinspections. It is not worth ruining your employment opportunities but being removed from a carrier’s list of deployable adjusters but barely meeting file requirements your first time out!

https://dimechimes.wordpress.com/2009/02/13/have-license-ready-to-go-not-so-quick-take-this-self-assessment-test/

The next classes are hosted in daytime and evening sessions. These begin on the following dates:

Evening sessions begin on April 20, 2009 through May 21, 2009 and will be held from 6pm  CST to 9pm CST on Monday and Thursdays for two sessions a week for five weeks.  The deadline to register is April 10, 2009 to allow us time to provide registrants with class reading material which is done for each class before the session is held so we can be most productive discussing the issues and answering your questions LIVE in each class session.

The daytime class will begin on March 30, 2009 and conclude on April 30, 2009 and will also be held on Monday and Thursdays but will be held from 8am to 11 am CST. The deadline to register for this class is March 25, 2009 so we can also mail out the reading material to registrants.

We hope to see many of you in our upcoming classes!