We are now beginning a registration list for the next 40 Hour Fundamentals of Claims class which we hope to begin June 2, 2008. It will run on Monday and Thursday evenings from 6-9pm LIVE ONLINE on our ClaimSmentor site.
We are registering new members who are interested as well. The class will run Monday and Thursday evenings from 6-9pm CST for four consecutive weeks so we’ll wrap up right before the July 4th vacation week.
There is an $80.00 fee to take this class which amounts to a minimal $10.00 per 3 hour class as we hold 2 classes per week for 4 weeks. All fees MUST be paid by 5/29/2008 as we will begin posting pre-class reading links for Lesson one on 5/30/08 as well as distributing by email the many self study guides distributed to class participants to use along with the lessons. We have been told many times over by other training groups that we need to raise this price but try to keep it almost to a bare minimum to stand steadfast on our goal at ClaimSmentor to make training available to all adjuster trainees as we try to enhance the image of independent adjusters through our educational efforts. The cost of the class is ridiculously low for the time spent distributing course material, grading pre-class assignments as well as each 3 hour session with LIVE presentations. We could never accomplish so much in one course if it weren’t for the hours and hours spent researching current information found on the web to provide links to reading material on all subjects discussed. Carriers prohibit adjusters from releasing their confidential information so we constantly update information found on the web via lawsuit document pdf’s posted on various sites, news articles, and much more we share with you throughout the course to keep the information up to date and current with each new class.
Class includes pre-class homework reading assignments as well as pre-class homework. There are a total of 24 hours online instruction and 16 hours of pre-class reading/homework assignments as we figure 2 hours pre-class reading and homework per lesson. You must attend ALL 8 sessions to receive your 40 Hour Fundamentals of Claims certificate. There is also the option to AUDIT the class only which allows you to attend all 8 sessions and receive the reading material without the need to complete the pre-class homework questions. The cost of the Audit only participation is $50.00. This course covers much needed information that new adjusters have shared is not being covered in many conferences, seminars, and estimatic classes thus many end up having an overall view but not detailed information needed to understand the processes required to complete a claim file.
Both training options include the self study guides for Contents Claim Handling, Additional Living Expense Claim handling, Actiivity Log-File Requirements-Electronic Claim File Documents self study material, and the self study material on condo master policy claim handling. We cover this information within the classes below as well.
Here’s a breakdown on the 8 sessions but we cover much much more as those that have attended the class can attest to:
I. Career Forum discussion- review of all topics listed in the Career forum on ClaimSmentor through self study pre-class reading assignment links emailed to you prior to class and through discussion in the 3 hour online class on Careers in Claims and options available. Concentration in this first class is concentrated on vendor/adjuster relations and carrier/ adjuster expectations, vendor applications, vendor/carrier relationships and communication. We will also cover vacation and absence requests once you have accepted assignments and “no show” adjusters. This class covers things you very much need to know before you sign independent contracts, errors and omissions coverage, pros/cons of working staff vs independent, info on training school options, adjuster resume recommendations and templates, general terms found in carrier code of conduct forms and much much more regarding careers in claims. Most informative are the discussions on networking opportunities and what associations are available for you to join to enhance your job opportunities.
2.Ethics- class assignment will include a review of adjuster ethics standards while dealing with insureds, contractors,and accepting vendor assignments and an online class on ethics discussions while using current hot topics in the news regarding adjusters and carriers as real class examples of issues facing adjusters and adjusting firms in today’s claim environment. We go over common errors new adjusters make that frequently lead to carrier complaints that lead to adjusters being released from assignments as well as hot topics on dress codes and news topics on adjusting firm ethics as well so you don’t get burned on your first assignments with non payment issues. We will also discuss carrier salvage handling during this session. We cover carrier certification requirements and vendors offering the certification classes for different insurance carriers. Class will include pre-class reading links required as well as a pre-class homework assignment based on the reading material.
3. Catastrophe Claim Mock Disaster Assignment Drill- Organizing/Zoning your file assignments- Items covered include but aren’t limited to organizing your assignments, carrier service standard expectations, carrier quota expectations, tips on working around storm difficulties to meet carrier quota expectations, things to consider when choosing a cat vendor (what will be most profitable for you- there are major differences in the types of assignments), examples of fee schedules and the different types, information on which adjusting firms are handling certification exams for different carriers, severity code, catastrophe coding, and working with the claims/agency relationship as well as discussion on high profile assignments and condo loss handling. This assignment includes our self study research paper on Condo master policy loss handling as well as reading links to much more important info you need to know before going on catastrophe duty.
4. Activity log entries and file documentation requirements- Who would ever think you could spend a 3 hour class discussing activity logs, file requirements, electronic documents, file order,etc but it is a very much needed discussion so you are aware of proper file entries to avoid bad faith. and carrier rejection of your closed assignments. This assignment includes links to many file document samples, a self study research paper with links to forms you will commonly use, a walk through a demo on electronic claim management systems so you can see how they operate, and much more.
5.Insured/Agency communications-/Contents Claim handling- how to properly handle complaint issues from an insured, insurance department complaint handling, public adjusters and state regulations, communication requirements when attorney is representing an insured, and proper communication standards.You need to know what state mandated language must be on forms and letters and many other rules for properly communicating coverage decisions such as state requirements for mediation options and more. Documenting the file, communicating with the insured in letters and correspondence, much more in depth discussion about investigation methods and an overview of the self study material and reading links on Contents Claim handling.
6. File negotiations- dealing with contractor bids, lump sum bids, and estimate reconciliations. 3 hour class to include extensive details about what you need to be looking for on contractor estimates to resolve differences much more quickly, matching issues, minimum charges, carrier expectations on estimates and much more covered about common reasons files are rejected and or reopen in this session Six. A must know to work claim files and resolve them to bring them to conclusion! We will also discuss the various building estimatic software programs and training options available to you to acquire this must have training. We do not have time in this course to cover estimatic training but this lesson will open your eyes to carrier expectations on building estimates and how they differ from what you may know from a contractor’s standpoint versus from an insurance carrier damage covered perspective. You’ll know atleast the top 10 problems to avoid on common errors made by new adjusters so you can reduce file rejections upon management review.
7. and 8. Additional Living Expense Claim Handling- you will receive our self study guide with step by step instructions for handling Additional Living expense claims under residential policies which covers carrier generally accepted standards for ALE loss calculations. Homework will include practice assignments on mock ale situations where you will use actual ALE forms to input your ale decisions we will then go over in class. Lesson 8 also wraps up your questions on all the various assignments during our live training sessions.
Two of the most enjoyable features of the class by all participants is getting to interact LIVE during sessions asking questions and the drop by visitors they can obtain advice from on the evening’s topic when experienced adjusters drop by to help with the sessions.
Here is also a recent blog entry we did with information about the course:
If you are interested in the June 2, 2008 class, you will first need to register at ClaimSmentor.Website registration info is found on the About page here on the blog.
You can pay the cost of the course once you have registered online and access our forums.
Note we will present this course in field format classroom training for adjusting firms. Contact us for more information and pricing through our staffing firm, Dimechimes Claims Staffing and Claim Training. All website info on the About page here on the blog.
There is no charge to join ClaimSmentor to just participate in our forums for others interested in joining our online claim mentoring community where we currently have 818 members to include hundreds of experienced adjusters and claim managers as well as trainee adjusters. The ClaimSmentor site is open to all trainee adjusters (staff or independent), experienced adjusters(staff or independent), independent adjusting firm personnel(support through management), and all carrier staff claim and HR personnel. We also welcome vendors who support our industry such as estimate software firms, training firms,etc. The site is not open to public adjusters or attorneys.