Citizens of FL Releases new RFP for Daily AND for Catastrophe Claims

April 23, 2008


Check back later today for more details on this comparing the new RFP to the prior cancelled RFP. We do have questions and things to point out you’ll want to be sure not to overlook!


If you missed our original blog notice about Citizens cancelling the RFP for Daily claims several month ago, here is a link: Click here

Citizens of FL has now posted (eff 4/22) the new Request for Proposal for not
only Daily (non catastrophe claims)for 2008-2011 but also for Cat claims for
2009-2011. There is less than one week for adjusting firms wishing consideration
to get their questions in to Citizens per the RFP information.

Adjusters will be interested in the experience requirements and the fee
schedules posted as well in Addendum A.

Here is the link to all information. I note quite a number of changes from the
original RFP to include rejection of your RFP if you contact anyone other than
the 1 contact provided, no fines listed in the new RFP (will they still go by
those in the Claims Manual?), and corporate business references for the
adjusting firms which may limit those applying to the firms in business for
several years versus new adjusting firms.

You can view all information here:

Here is a link to all of the addendums to include Addendum A with the fee
schedules beginning on page 10:

Here is also a link to their purchasing site showing the 5/19/08 deadline for
RFP submissions(deadline for questions to be submitted is 4/29/08:

I’ll have a blog up shortly summarizing the differences from the original RFP
later today with some of the questions I have after viewing the new RFP at .


Citizens also has a job opportunity posted for a Catastrophe Ops Director and a
Sr VP of Claims you can view on their Career Opportunities link on their home page for details.

Here is a link to the old RFP documents if you want to jump start your comparison while I’m updating mine: (See Claims Admn for Daily Claims links)

Breaking News- Liberty Mutual Acquires Safeco

April 23, 2008

 The Insurance Journal is reporting that Liberty Mutual has acquired Safeco:

We’ll be doing additional research shortly to determine what these changes mean for adjuster certifications and provide more details on the adjusting firms you can take your Liberty Mutual certifications with as soon as we can acquire those details.

Registration Deadline 4/25/08 for Next 40 Hour Fundamentals of Claims Online Live Class

April 23, 2008


We have extended the deadline to register for the Next 40 Hour Fundamentals of Claims Class held Live ONLINE at our e-mentor site  at  ClaimSmentor to April 25, 2008. The class will be held from 6-9pm CST on Monday and Thursday evenings beginning Monday April 28, 2008. If you missed the original posting, here is a link with more information on the class.

I’m always amazed at the feedback from class participants who advise after taking the course how unprepared they actually were to go out on their first assignments. Many have obtained their adjuster’s license and a portion have taken an estimatics class to learn estimating software. Most have no idea how to answer questions like those posed below that is just a touch of what we cover in our basic adjusting class:

1) How do I zone my assignments to meet carrier expectations on inspection quotas? What do received to inspected/inspected to closed ratios have to do with you and carrier expectations? How is your production monitored and how does it differ for independent adjusters vs staff adjusters( or is there a difference?)

2) Who are high profile clients that I must inspect immediately regardless of severity code of the damage?

3) What are severity codes? In addition to severity codes, what other factors do you need to know to comply with management expectations when prioritzing catastrophe assignments?

4) What does the carrier expect of me regarding Agency relationships when an agent is pushing for their claims to be handled first?

5) What actions/steps must you take when you are dealing with a coverage issue? What forms are required and what steps must I take to keep the carrier out of trouble on a claim?

6) What things should you avoid signing on an independent contract with an adjusting firm? What are the most common problem areas for adjusters getting paid on assignments that you can avoid so you don’t go unpaid this storm season? Where can you seek out information on reliable adjusting firms? Who do you report non paid invoices to? Should you carry your own E and O insurance if the adjusting firm offers to cover you…info by expert E and O firms.

7) What different type of carrier fee schedules are there and which are most advantageous to you as the adjuster? What is the difference in a daily rate vs a fee schedule or time and expense schedule? What are typical fee splits with the adjusting firm? When can you expect payment on your fee bills? How do you track outstanding fee bills?

8. What are file requirements for the claim file for a paper file and for an electronic file submission? What is the standard file order for document submission? On an electronic file submission, what do I name my documents for future reference? See examples of all standard required forms.

9) What are my contents claim software choices? Who pays for this? How do I calculate depreciation and “absorb” deductibles on special limits?

10) How do I handle an Insurance Department Complaint file? How do you  deal with a Public Adjuster? An Attorney letter of representation? What are time demands?

11) How do you determine what kind of advance is needed and housing options for a policyholder? How do you complete an additional living expense worksheet? What are abatements?

12) What information do you need to obtain regarding insurance carrier management file and customer service expectations BEFORE you start working files to avoid claim file closure rejections?

13) What are typical code of conduct requirements by a carrier for adjusters? What ethical standards are you expected to meet while on assignment? What are the most frequent type of problems that get adjusters sent home? Can you work for multiple carriers on one catastrophe? Can you use an assistant? Must they be licensed?

We cover much more than this during the course to include pre-reading assignments, pre-class homework assignments covering these issues and more on building losses, contents claim losses, and additional living expense claims.

Should you wish to join us for this upcoming class- the last prior to Hurricane Season, you will need to register at ClaimSmentor so you can access our LIVE ONLINE class room and have access to all class assignments. More information regarding the class is shared in our ClaimSmentor Forums. All website and registration information is found on the About page here on the blog.

Contact us (About page) if you have questions regarding class tuition (minimal for such a detailed course) or questions regarding registering.