Remember recently I’d posted a blog about communication efforts carrier’s need to make with all the new popularity of news blogs and other blog sites? Here is a link if you missed that blog.
Well, USAA is one carrier taking notice and has issued a response to an article out of San Antonio which received over 90 comments from readers regarding a punitive damage award against USAA (which the response says they will appeal by the way). There is some interesting reading both over at Rossmiller’s blog which will give you some background on the case and the 3.5 million punitive award as well as in USAA’s side of the story and information about the appeal. You should take the time to scroll through the 90 or more by now comments and see also the comments by alleged employees about working conditions there.
If you don’t believe blogs are starting to catch the eye with carriers- read this article where USAA responds to blog entries (make sure to click on the words in the article about 90 comments and it will take you to them. It’s interesting reading with 3 or 4 USAA employees even posting about what a terrible company USAA has become for adjusters…(hopefully they are just poor employees on a mission but we never know from the outside).
Here’s David Rossmiller’s story about the 3.5 milion dollar punitive award against USAA: