We have now set the schedule for the next online 40 hour Fundamentals of Claims Class to begin January 7, 2008 and completed on January 31, 2008. The classes are LIVE ONLINE at our mentor site at ClaimSmentor and run on Monday and Thursday evenings from 6-9pm CST in our online classroom.
This class is much different than what you will find at vendor seminars where estimatics and scoping are the agenda and high point of all classes. That is a very important aspect of adjusting but there is so much more to claim handling than merely the estimatics. Our course concentrates on other things not often found out in the field. We have had over 100 course completers in 2007. The course consists of 24 hours of online LIVE classroom time where you can ask all of your questions regarding pre-class reading and homework assignments and network with other new adjusters. We often have experienced adjusters and prior class members come in and share experiences they’ve had with the topics being covered. There is 16 hours of pre-class reading and pre-class homework assigned for a total of 40 hours of much needed information covered. In addition, the course cost includes many self study guides to use in the field covering Additional Living Expense handling, Contents Claim handling, Condo Loss handling, and much more!
The course itself includes 2 nights of Additional Living Expense training to include working sample problems with actual ALE worksheets, Complaint resolution handling to include Insurance Dept complaints, dealing with Public Adjusters and Attorneys, Time demand correspondence handling, an evening of estimate reconciliation tips so you have tips to enhance your negotiations with insureds and contractors rather than going item by item so you know the most common problems you’ll run into with estimate comparisons, ethics, carrier standards, file requirements both for paper files and electronic claim submission, expected file order, carrier expectations for adjuster ethics, and much news you need to be aware on claim issues facing our industry in the aftermath of Katrina. One of the highlights of class the adjusters seem to enjoy the most is our mock zoning practice sessions where they enter the world of real life cat assignments where they are assigned over 50 files at a time day 1 and have to set up their inspection agenda for the next 30 days in the proper priority order according to carrier management expectations.
We’ll feel you’ll walk away from the class with a much better understanding of the job detailed requirements as licensing and estimatic classes cannot begin to cover the other much needed information.
Mariposa Claims owner David Swank provides the following endorsement for the class and our online site for mentoring adjusters on his recent blog this week:
We’ve had many adjusters who worked Katrina claims take our class and express the wish they’d learned this material prior to the nightmare they experienced working their first catastrophe claims assignments.
Whether you take this class or any others, training is a very hot topic for adjusters. Reading depositions of many adjusting firm owners or staff claim adjusters and managers in the aftermath of Katrina, training is one of the most often covered discussions in depositions as bad faith allegations are made against many in our industry. I cannot stress the importance enough of obtaining necessary claim education outside of just taking estimatic classes. You need your license, your estimatic training, and much more to be a successful member of the claims adjusting community.
To register for the class, you need to register as a member of ClaimSmentor. Once we register you, you’ll receive an email with a login id and password to participate on our site where you can access the Training Sessions- Roots and Wings forums where you can view all available self study course material that is included with the class as well as all class details and cost associated. The course is a mere $80.00 to our members (2 dollars per credit hour….a very reasonable price for the mass amount of material covered but we keep all classes reasonably priced so all members can afford our live online classes). The beauty also of the program is you can work around your present job schedule and family obligations without the need to incur travel expenses.
We hope to see many of you there! We had over 20 new registrants to our site yesterday to include some very impressive adjusters with many insurance designations.
We’re also pleased to announce that Symbility Claims estimatic software had a management member of their firm join ClaimSmentor so we now have an important member or owner of all 5 major estimate software programs as members of ClaimSmentor. We reached 761 members yesterday with our new registrants! This includes now over 50 adjusting firm owners as well as many experienced adjusters. We appreciate all of the help from these experienced folks as we continue our online claim mentoring project to assist new adjusters. We will be entering into our THIRD YEAR of operation mid January and are looking forward to the new year and many new enhancements to our program are planned.
Note, we are very supportive of all adjusting firm and industry seminars and conferences and post ALL in our Seminars Forum and on our ClaimSmentor Calendar for our participants as well as preparing a yearly Claim Conference and Seminars comparison record so you can compare cost, CE credits offered, and other information such as number of adjusting firms you will have the potential to meet at the exhibit shows providing you more opportunities for exposure to new firms and new potential assignments. We also cover it from the aspect of claim managers and adjusting firm owners from the carrier aspect so you can compare the opportunities to network with important members of the insurance carriers for potential new work.
Our two favorite picks for conferences in January 2008 are:
NACA Convention- Myrtle Beach, SC January 14-17, 2008 – I had the opportunity to attend the 2007 convention in Dallas last year and it was as professional as any carrier yearly claim convention I ever attended and provides lots of opportunities for networking and CE credits as well as your NFIP yearly certification included. http://www.nacatadj.org/Convention08/Conv08TopPage.aspx
Evans Claims- Huntsville, TX – reason- one of the few offering TX Windpool Certification which is harder to come by as well as official NFIP certification and California EQ as well as many other valuable classes. While I haven’t attended their conference before, many of our ClaimSmentor members attended the 2007 session and recommended it. It is most reasonably priced and discounts for early registration prior to 12/31 bring it down even further to $169.00.
Participants on ClaimSmentor often provide feedback on the conferences so other members can consider attending them the next time around. If you know of other conferences or your firm is sponsoring one you wish listed, just email me for posting on our site.
Best Wishes to all for a safe and enjoyable New Year’s holiday. We will be traveling and back online on January 3, 2008.