Next 40 Hour Fundamental of Claims online LIVE Class begins 1-7-08 at ClaimSmentor

December 28, 2007

We have now set the schedule for the next online 40 hour Fundamentals of Claims Class to begin January 7, 2008 and completed on January 31, 2008. The classes are LIVE ONLINE at  our mentor site at ClaimSmentor and run on Monday and Thursday evenings from 6-9pm CST in our online classroom.

This class is much different than what you will find at vendor seminars where estimatics and scoping are the agenda and high point of all classes. That is a very important aspect of adjusting but there is so much more to claim handling than merely the estimatics. Our course concentrates on other things not often found out in the field. We have had over 100 course completers in 2007. The course consists of 24 hours of online LIVE classroom time where you can ask all of your questions regarding pre-class reading and homework assignments and network with other new adjusters. We often have experienced adjusters and prior class members come in and share experiences they’ve had with the topics being covered. There is 16 hours of pre-class reading and pre-class homework assigned for a total of 40 hours of much needed information covered. In addition, the course cost includes many self study guides to use in the field covering Additional Living Expense handling, Contents Claim handling, Condo Loss handling, and much more!

The course itself includes 2 nights of Additional Living Expense training to include working sample problems with actual ALE worksheets, Complaint resolution handling to include Insurance Dept complaints, dealing with Public Adjusters and Attorneys, Time demand correspondence handling, an evening of estimate reconciliation tips so you have tips to enhance your negotiations with insureds and contractors rather than going item by item so you know the most common problems you’ll run into with estimate comparisons, ethics, carrier standards, file requirements both for paper files and electronic claim submission, expected file order, carrier expectations for adjuster ethics, and much news you need to be aware on claim issues facing our industry in the aftermath of Katrina. One of the highlights of class the adjusters seem to enjoy the most is our mock zoning practice sessions where they enter the world of real life cat assignments where they are assigned over 50 files at a time day 1 and have to set up their inspection agenda for the next 30 days in the proper priority order according to carrier management expectations.

We’ll feel you’ll walk away from the class with a much better understanding of the job detailed requirements as licensing and estimatic classes cannot begin to cover the other much needed information.

Mariposa Claims owner David Swank provides the following endorsement for the class and our online site for mentoring adjusters on his recent blog this week:

We’ve had many adjusters who worked Katrina claims take our class and express the wish they’d learned this material prior to the nightmare they experienced working their first catastrophe claims assignments.

Whether you take this class or any others, training is a very hot topic for adjusters. Reading depositions of many adjusting firm owners or staff claim adjusters and managers in the aftermath of Katrina, training is one of the most often covered discussions in depositions as bad faith allegations are made against many in our industry. I cannot stress the importance enough of obtaining necessary claim education outside of just taking estimatic classes. You need your license, your estimatic training, and much more to be a successful member of the claims adjusting community.

To register for the class, you need to register as a member of ClaimSmentor. Once we register you, you’ll receive an email with a login id and password to participate on our site where you can access the Training Sessions- Roots and Wings forums where you can view all available self study course material that is included with the class as well as all class details and cost associated. The course is a mere $80.00 to our members (2 dollars per credit hour….a very reasonable price for the mass amount of material covered but we keep all classes reasonably priced so all members can afford our live online classes). The beauty also of the program is you can work around your present job schedule and family obligations without the need to incur travel expenses.

We hope to see many of you there! We had over 20 new registrants to our site yesterday to include some very impressive adjusters with many insurance designations.

We’re also pleased to announce that Symbility Claims estimatic software had a management member of their firm join ClaimSmentor so we now have an important member or owner of all 5 major estimate software programs as members of ClaimSmentor. We reached 761 members yesterday with our new registrants! This includes now over 50 adjusting firm owners as well as many experienced adjusters. We appreciate all of the help from these experienced folks as we continue our online claim mentoring project to assist new adjusters. We will be entering into our THIRD YEAR of operation mid January and are looking forward to the new year and many new enhancements to our program are planned.

Note, we are very supportive of all adjusting firm and industry seminars and conferences and post ALL in our Seminars Forum and on our ClaimSmentor Calendar for our participants as well as preparing a yearly Claim Conference and Seminars comparison record so you can compare cost, CE credits offered, and other information such as number of adjusting firms you will have the potential to meet at the exhibit shows providing you more opportunities for exposure to new firms and new potential assignments. We also cover it from the aspect of claim managers and adjusting firm owners from the carrier aspect so you can compare the opportunities to network with important members of the insurance carriers for potential new work.

Our two favorite picks for conferences in January 2008 are:

NACA Convention- Myrtle Beach, SC January 14-17, 2008  – I had the opportunity to attend the 2007 convention in Dallas last year and it was as professional as any carrier yearly claim convention I ever attended and provides lots of opportunities for networking and CE credits as well as your NFIP yearly certification included.

Evans Claims- Huntsville, TX – reason- one of the few offering TX Windpool Certification which is harder to come by as well as official NFIP certification and California EQ as well as many other valuable classes. While I haven’t attended their conference before, many of our ClaimSmentor members attended the 2007 session and recommended it. It is most reasonably priced and discounts for early registration prior to 12/31 bring it down even further to $169.00.

Participants on ClaimSmentor often provide feedback on the conferences so other members can consider attending them the next time around. If you know of other conferences or your firm is sponsoring one you wish listed, just email me  for posting on our site.

Best Wishes to all for a safe and enjoyable New Year’s holiday. We will be traveling and back online on January 3, 2008.

New Year…..New Claims Career? Many Staff opportunities available for Claim Adjusters and Claim Managers

December 26, 2007

We hope everyone had an outstanding Christmas with their families yesterday.

This week at ClaimSmentor we are concentrating on posting all known researched job opportunities with carriers for staff claim management, staff adjuster, and staff claim trainee openings.

If you can’t answer which carrier is hiring nationwide for their national catastrophe team, which carrier has posted a substantial number of new openings for telecommuting job opportunities to work for them from home, and which of the many carriers has posted a large number of claim management opportunities without doing all of the research yourself, you might want to join us at ClaimSmentor to view the numerous updates to our Career Forum Staff opportunities. We’ve posted what looks to be the best of the best present openings which may interest our members today.

Tomorrow our concentration will be updating the many daily independent opportunities available with many adjusting firms nationwide as well as updating our own opportunities through vendors we service.

To join ClaimSmentor to participate in our Career Forums as well as many other forums for training, experienced adjusters, and management, you’ll find information on our About page here on the blog to register.

We hope these postings help the many of you searching for outstanding opportunities for 2008!

Watch Tomorrow for our Training Class Schedule for January 2008 to be posted for upcoming online training sessions for new adjusters  for our members!


Happy New Year 2008 to all!


Renfroe’s deposition in the Rigsby Whistleblower case-Interesting look into their thoughts on the case

December 18, 2007

You never know what your going to run across on different claim issues we like to follow in the claims industry. Today was one of those days that a follow up on the Renfroe / Rigsby whistleblower case lead me in a direction not expected on a Scruggs firm link to a deposition given by Jana Renfroe of the EA Renfroe firm which was given to the Rigsby attorney in March of 2007. It was hours worth of interesting reading not just from a human interest story in this major case with the players involved but from a management perspective which I felt could be a very useful training tool  as many issues came up in the form of questions that managers and owners of adjusting firms need to have a good handle on regarding employment, performance records they maintain on personnel, training records, all communications, and in maintaining all  deployment records with carriers.

I post about this deposition as it provides very useful and interesting insights into things claim managers need to be prepared to provide deposition testimony about should the need ever arise as has often happened in the aftermath of Katrina. The questions asked in the deposition of the EA Renfroe owners are things all managers should be prepared to answer should they be deposed on similar cases. The purpose of this particular deposition was made clear in the statements by the Renfroe’s attorney to Mr Hawley, the attorney representing the the Rigsbys. The deposition was taken in March of 2007 regarding the breach of contract allegations on the Renfroe / Rigsby contract. When Attorney Hawley (Rigsbys attorney) tried to bring in the issues of the wind vs water claim calls, objections were raised. I was surprised the attorney even tried to broach those topics with Mrs Renfroe as she testified in her deposition she was not an adjuster but had traveled with husband Gene in their early years prior to having children. I was most impressed with the fact that she had obtained her MBA and I  thought she made a credible witness on her own behalf  in the deposition as I read it.( I have to admit it would have been very interesting watch in person after doing kinesic interview technique training in my early years as an adjuster). I was a bit surprised at her lack of knowledge regarding more particulars on contacts at the carrier level and IDL certification specifics as the owner of the firm but her role was more financial and personnel related. I very much liked comments she made in her deposition regarding their desire to be “partners” with their independents and their wish that the Rigsbys had notified them of their concerns with what the Rigsbys felt were “irregularities” so they could have had the opportunity to investigate their allegations as they would with other concerns raised with carrier staff or independent personnel they deploy.

I have  wondered what the Renfroe’s position was on the Rigsby whistleblower case as I’m sure many of you have (they are owners of EA Renfroe who the Rigsbys worked for).

Today’s google alert sent an interesting link to this information on the
Scrugg’s site and I happened to click onto the link they had to Jana Renfroe’s
deposition taken in March 2007. It took hours to read to comprehend everything
but was a good learning tool as to things an adjusting firm or manager should
think about regarding contracts, regarding having a 1-800 hotline established
for your adjusters to report suspected fraud or wrong doing, and to consider how
your firm is going to look when being deposed on training requirements your firm
has, documents you maintain to keep up with those training achievements,
deployment selections, and how you track performance evaluations for your
independents. Of much interest is the comment on the last page of the deposition
by Jana Renfroe on page 94 when asked what she thought of the allegations made
by the Rigsby’s and her indication that “she didn’t know what to believe”.  
I’ll outline other allegations. Note on about page 80 where she testifies in her
deposition that thus far the attorney fees on the case have been about half a
million dollars….unreal! Also interesting her testimony that there is not a
joint litigation effort between Renfroe and State Farm on these issues. I’d been
wondering about that. 


Here’s the Scruggs webpage:

Note- that the link above also has links to the AOL subpeona’s for the
Rigsbys personal email accounts ( I bet they hate having those email addresses

Here’s the link to the subpeona on the Rigsbys AOL email:(watch what you say
even on your personal email!)

XXXXXX-link discard 3/09- Scruggs site down since he went to prison and no longer works.


Link to Jana Renfroe’s deposition: (from above link)-link removed 3/09 as Scruggs site down

If you missed it, here was the original complaint against the Rigsbys by EA
Renfroe: (I’ll see if slabbed has this-the Scruggs site is down)

Here is some of the more interesting information summarized from the 94 pages of the
deposition (see numbers on bottom right of each page- each page has a number
(1-94) for whole page and each page of the transcript is like 4 pages reading
1-372 but I refer to the number 1-94 for the whole page in most cases.

It is very interesting reading this entire deposition to get a history on EA
Renfroe’s beginnings in the mid 90’s. Gene had been a long term adjuster/manager
with Crawford prior to opening their own firm in 94 or 95 in Atlanta. Many of
the early members and managers came from Crawford. Most impressive is that while
Jana has no adjusting background herself, she did travel with Gene prior to
having a child and later completed her degree as well as her MBA before they
opened EA Renfroe. The deposition is a who’s who of managers and “liasons” at
Renfroe and State Farm that they dealt with. These are some of the pages I
personally found most interesting, possibly given my State Farm background in
claims for 28 years to include catastrophe management:

 The first page of the deposition which was being taken by defendent Moran and Rigsby’s attorney, Mr
Hawley shows that Cori and Kerri as well as Gene Renfroe were present during Mrs
Renfroe’s deposition(thus the comment about kinesic interview observations). Note that the Renfroes’ attorney objected to any line of questioning during the deposition that could have been part of discovery on the
wind vs water issues and wanted the questions limited to questions about breach
of the employment contract so you’ll read many objections by the Renfroe’s
attorney during the course of the deposition.

Page 29 (pages 113-116)- How they hire- Ms Renfroe said they prefer offering employment to
retired military as a second career and other recruiting is done through word of
mouth via referrals from other adjusters. (Glad to see confirmed my assessment
that some of the major carrier independent players don’t solicit new employees
through advertisements but rely on their reputation thus many good adjusters are
left out of the mix leaving carriers with impression that there are no adjusters
available when a particular adjusting firm they use runs out of core players). On various other pages throughout the deposition they discuss their number of independents and state they originally had 100-150 and have grown to
about 1200. The testimony says they deactivate about 150 adjusters per year and
that over the course of time they have serviced State Farm claims since the mid
90’s they have had about 100 requests to deactivate an adjuster over performance
issues. Also somewhere in the report it indicates they sent about 300 adjusters
to Katrina and about 20 managers. I was surprised as I expected the numbers to
be much greater on the Katrina assignments.

Page 34 begins a history of their State Farm work and initial contacts with Dan
Kerrigan ( he used to handle all independent assignments). It is interesting
reading this section and seeing there isn’t more formal “courting” of this
client and that they deal with section managers and team managers on various
assignments with very little interaction as far as yearly meetings,etc…

Page 37- very interesting comments on Sales calls by Don Goodin of Renfroe for
non cat work in Atlanta, Chicago, and Arkansas where they can pick up non cat
assignments as being some of their only sales calls on the carrier.

Page 37- mentions some of the conventions they meet with carrier such as PLRB
and possibly windstorm conference,etc

Page 48- Comment that they sent about 300 adjusters to Katrina

Page 49- see their deployment criteria- primarily qualifications then seniority
then availability is the order they used

Page 52- Begins info on Rigsbys position as liasons on the State Farm Katrina
work. Also discusses beginning here the names of the State Farm section managers
and team managers involved.

Page 53- comment that they sent 20 or so liason managers were sent by Renfroe to
Katrina work for State Farm. Discusses who from Renfroe reported to Lecki King
(she is the one Scruggs group posted the photo of pleading the 5th during her depo on engineer firm questions)

Page 54- Starts discussing the employment contract Rigsbys signed with EA

Page 59- I found this strange- the Rigsbys attorney asking Jana Renfroe
adjustment questions on wind vs water when it is established somewhere in the
deposition that she had not been an adjuster yet he was trying to pin her down
on wind vs water coverage issues. She is not licensed adjuster and should not
have been making those coverage decisions anyway but the attorney didn’t seem to
be getting the point.

Page 62-63- See discussions on Code of Conduct report and what procedures they
had set up in their firm for adjusters such as Rigsby’s to report fraud or other
problems to the firm

Page 64- VIP- see reasons they are NOW setting up a 1-800 hotline they indicate
will be monitored by a 3rd party for adjusters to report wrongdoing to avoid any
further “excuses” by adjusters for not feeling comfortable to report wrong doing
by the carrier personnel or other independents

Page 65- Hawley wants to know how the Renfroe’s would have investigated the
allegations had the Rigsby’s ever reported it to them prior to reporting to
outsiders (note that in various places in the deposition they ask how they
handled investigations of performance issues of their independents or of a
carriers wrongdoing)

Page 71- A discussion of EA Renfroe’s connection with Haag Engineering (see
interesting comment on page 72 also alleging State Farm says they will use Haag
Engineering again)

Page 73- starts discussion of the “data dump” weekend and what knowledge Renfroe
had about it. Important note about what they didn’t know- all Rigsby would tell
Renfroe’s Don Goodin is that they couldn’t talk to them and that it wasn’t about
Renfroe but it was about what State Farm had done to them. This page also goes
on with the testimony about how Renfroe found out about the Rigsby’s from State
Farm but again were not told what they’d done but that they were being suspended
WITH PAY (my comment- unreal SF would pay them on daily management rate while
they were suspended but later in the testimony that say that one of the Rigsby’s
went out on stress leave and one said she terminated assignment so neither ended
up on the paid suspension apparently from this testimony in the depo of Jana

Page 76- Says Cori called Mrs Renfroe in August to talk although they didn’t
complete the discussion as Mrs Renfroe ended the conversation at that time

Page 77- Says they didn’t know what was going on since Cori didn’t tell them and
State Farm Section mgr Dave Randall refused to tell them. They say it was when
their employees were first getting criminal investigation request for records
that they first started to have any idea what was going on yet they didn’t
pursue any additional facts from State Farm since Section Mgr Dave Randall told them he
couldnt tell them anything else other than that the Rigsby’s were to be

Page 78- Renfroes’ first learn finally in August 06 (2 months after Rigsby’s
suspended) about the Sun Herald articles and about the 20/20 show as Rigsby’s
husband Paul Moran notified them of the articles ( Can you imagine the position
he must have been in? He is now divorced from Rigsby). Here she goes on to
explain in response to deposition question what rold Cori and Kerri played about
going to the attorney

Page 79-talks about the call from State Farm and the suspension issue again. Mrs Renfroe
comments she was “shocked and hurt” after watching the 20/20 program.

Page 80- Jana Renfroe admits it was “pretty quickly” after the 20/20 show that
SHE made the decision to sue the Rigsby’s “to defend our contracts and integrity
of our contracts”.. Interesting also is her comment that the Rigsby’s were “long
time trusted employees” (my comment-ouch – hmmmmmmmm what effect would that comment have on
future developments in the case?).

Page 81-Continues on page 81 about the Breach of the employment contract and Mrs
Renfroe’s belief the first breach occurred when the Rigsby’s didn’t come to Mr
and Mrs Renfroe to report the problem

Page 82- interesting questions and answers about the breach not involving fact
that they participated in criminal investigation- only the fact they never notified
them of the problem. Somewhere else in depo it says they wanted to be part of
the solution – not left out of the info until they went public.

Page 83- Rigsby’s attorney refers to State Farm as a “sacred cow”

Page 84- Jana refers to fact Rigsby’s had worked State Farm claim for 8 years and no prior
complaints and finding the alleged “irregularities” strange,etc

Page 85- In response to questions about what internal investigations they
conducted after they knew with other adjusters they say none because they didn’t
want to interfere with the ongoing criminal investigations

Page 86- Jana Renfroe says no one at Renfroe consulted with anyone one at State
Farm concerning filing the suit against Rigsby’s ( interesting as I would have
thought this had been discussed!)

Page 87….Ms Renefroe approximates current litigation on the Rigsby case now at
1/2 MILLION dollars…unbelievable!

Page 88- Jana Renfroe’s “absolutely not” comment about coordination or agreement
between Renfroe and State Farm attorney’s on this or any other litigation.

Page 89- She denies any knowledge other than what the Rigsby’s said in their
depos about the State Farm documents the Rigsbys refer to

Page 92- Hawley wants to know if Renfroe has lost any adjusters due to Rigsby
disclosures or due to the 20/20 show and Renfroe responds she doesn’t know ( my
own guess here is it would be hard to tell due to lack of storms since these
revelations and whistleblower case have been going on)

Page 93- remember the recent decision on the OK case involving SF and Renfroe?
Jana Renfroe indicates they had not even been following that case and were
surprised about the decision and also what the issues were on that case she
indicates were clothing issues with independents wearing SF clothes and
performance evaluation issues

Page 94- Very interesting closing answer by Jana Renfroe when asked if she
believe Cori and Kerri Rigsby and she answered “she didn’t know what to believe”

If I later find Gene Renfroe’s deposition posted or any of the depositions of
other Renfroe managers I’ll post them.

I hope others reading this learn as much as we did reading through this. Many assumptions I personally had such as State Farm and Renfroe possibly coordinating efforts, the when and where the Renfroe’s learned of the Rigsby’s actions, and the fact that the Renfroe’s didn’t know much more than the rest of the adjusting community about this whole whistleblower case until watching 20/20 sure were a surprise to read.

The outcome of these cases remains a mystery and a soap opera those in the claims community can’t help but follow since it is so very unusual for our industry to have such crazy actions going on. Hopefully, posting of depositions such as this will open many eyes that think the only thing to adjusting is a simple 3 day class. An adjuster and adjusting firm have serious problems and responsibilities to properly document claim files, thoroughly handle investigations, and properly document personnel deployments as well as very serious responsibilities to properly train those adjusters deployed to fulfill claim obligations to the policyholders who have paid dearly for the right to insurance protection during major disasters.

Update 3/22/09 – Since Scruggs went to prison, the Scruggs site was pulled down so the links that were in this post no longer work. I’ll see if Slabbed has a link to the deposition on their site.

Just when you thought the Rigsby/ EA Renfroe Whistleblower case/Scruggs issues couldn’t get worse!

December 14, 2007

Just when we thought we’d heard it all after the indictment of Scruggs over alleged bribery, today we now come across a new lawsuit alleging sexual misconduct and inappropriate use of the Rigsby documents by another partner in the Katrina Scruggs group according to this newest post by David Rossmiller of the Insurance Coverage blog found here. Make sure you read the full complaint  found here for all of the details and alleged misuse of the documents through a key firm in the Katrina Scruggs group firm, Nutt and McAlister according to this Insurance Coverage blog entry. Here is also the link Rossmiller provided in his blog with the complaint exhibits found here. (See Exhibit C which was Judge Acker’s order on the Rigsby documents).

David Rossmiller has been providing thorough updates on the Scruggs indictment and related issues so there is no need to report seperately on them here but you’ll find them fascinating and covered in great detail in his blogs beginning with the indictiment. If you don’t already know his blog address by heart, you’ll find all the “Scruggs Nation” blogs at  David Rossmiller’s Insurance Coverage Law Blog.

Other blogs of interest also providing excellent updates on the Scruggs/Katrina issues include: and here are a few samples of their updates found here and here.

Here’s a good summary of the players and issues involved as well by the NY Times found here.

Another good detailed source of information providing updates on the Scruggs issue is and you’ll find the link to all of their Scruggs postings by clicking here.

Another is and here is just one of many blog updates notifying us of the selection of a judge in the Northern Florida district who will now hear the contempt case after Alabama judges recused themselves found by clicking here.

Rossmiller and others such as are posting information about how this ties in to AG Jim Hood and ramifications on the pending Katrina litigation against State Farm. Thus, of interest today was this posting about Jim Hood’s redesign of his website which formerly itemized their allegations against the carrier. Very interesting seeing what the redesign is all about! The article on that issue  was also posted today by the www.legalnewsonline blog found by clicking here. This made me wonder what’s become of the Katrina Scruggs group website Scruggs was running with constant updates including the “mug shot” of Lecky King, a claim management employee with State Farm over her alleged pleading the 5th during a deposition involving communications with engineer firms involved on some of the Katrina cases. I couldn’t find that photo anywhere on the site today but things have moved around quite a bit. I’m glad for her if they finally took that dern photo down. I found this copy(click here) sent out by the remaining partners of the Katrina Law group posted at the beginning of December about Scruggs withdrawal from the group while the indictment allegations are being sorted out (and it lists Nutt & McAlister as one of the 3 remaining group partners).

If you missed our 3 blogs on the Scruggs/EA Renfroe/Rigsby ongoing cases, here is a link to my earlier blogs which provide more specifics about the claim documents and allegations. You’ll find links to all previous blogs here on the subject by clicking on this link here.

We’ll all be watching to see how the indictment develops, what ramifications this will all have on the claim suit files, Hood’s action against the carriers, and for more information about the reason for Trent Lott’s resignation after his recent notice he will be retiring. I think there is still much more to be learned in the coming weeks and months ahead…..stay tuned!

I cannot imagine the claim managers having to report on these pending cases with every new twist and turn and reevaluation of their cases. This has got to be creating a tremendous burden on the claims industry. I’ve never witnessed anything like it in 30 years in the claims business. Remember when the worst press a claim department dreaded was a dissatisfied policyholder spray painting derogatory comments on their home or roof after a storm? That’s kids play after all of these soap opera events which have happened in the aftermath of Katrina. Not a good time to be in the claims business! Not only are staff managers and adjusters bearing the burden of this nightmare (slash soap opera) but the public is bearing the brunt of the litigation expenses by way of increased premiums and reduced possibility of carriers as more and more carriers reduce policies in force in coastal communities. When will this soap opera ever end so claims folks can get back to doing what they do best…..settling claims according to the terms and conditions of the policies? I’ll be waiting for updated blogs by David Rossmiller  and others that explain how these lawyers think this indictment, the retirement of Lott, the Hood cases,etc will end up resolving specific to claim files and suits pending. So far from what I’m reading in this article on the Clarion Ledger article found here, Lott doesn’t think he’ll be able to push through legislation he’d previously proposed before his departure.

We’ll post additional new decisions on the contempt case and other related issues as they develop.

OK declares state of emergency allowing emergency adjuster licenses- link for application

December 13, 2007

Many of you may be activated to service claims in OK and other midwest states due to the winter storms.

I’ll update this blog in the next day or so with the damage statistics. In the meantime, here is the information on OK declaring an emergency thus allowing emergency adjusters along with the link to the application and emergency adjuster license information:

Here is the link for the catastrophe adjuster emergency license application:

Here is information on the $15.00 application fee and mailing instructions for the application:

Here is a link to the top 10 insurance companies writing in the state of OK:

Here is the news story making the announcement on the emergency declaration and use of emergency adjusters:

The Southwestern Insurance Institute predicts storm damage claims in OK to reach 35 Million according to this news article posted by the Insurance Journal:

We wish all of you deployed for these storms the safest of travels!

NFIP (National Flood) 2008 Adjuster Certification Classes are now posted!

December 12, 2007

***Update 2/5/09- They have changed the link to the 2009 NFIP workshop class list for adjuster- read about it here:

Here is the direct link to the classes being held January-May 2008 at a cost of $10.00. All of the information is available on their site. Here is a copy:

2008 NFIP Claims Presentation Schedule

Place: Lanham, MD
Date: Wednesday, January 16, 2008
Time: 8:30 am
Location: GreenTec IV
7700 Hubble Drive
301-794-2220 (for directions only)
Registration Deadline: Wednesday, January 2, 2008

Place: Lanham, MD
Date: Thursday, January 17, 2008
Time: 8:30 am
Location: GreenTec IV
7700 Hubble Drive
301-794-2220 (for directions only)
Registration Deadline: Thursday, January 3, 2008

Place: Ontario, CA
Date: Tuesday, January 29, 2008
Time: 8:30 am
Location: Ontario Convention Center
2000 Convention Center Way
909-937-3000 (for directions only)
Registration Deadline: Tuesday, January 15, 2008

Place: Concord, CA
Date: Thursday, January 31, 2008
Time: 8:30 am
Location: Centre Concord
5298 Clayton Road
925-671-3466 (for directions only)
Registration Deadline: Thursday, January 17, 2008

Place: Lynnwood, WA
Date: Monday, February 4, 2008
Time: 8:30 am
Location: Lynnwood Convention Center
3711 196th Street SW
425-778-7155 (for directions only)
Registration Deadline: Monday, January 21, 2008

Place: Jacksonville, FL
Date: Thursday, February 7, 2008
Time: 8:30 am
Location: Marriott Jacksonville
4670 Salisbury Road
904-296-2222 (for directions only)
Registration Deadline: Thursday, January 24, 2008

Place: Tampa, FL
Date: Monday, February 11, 2008
Time: 8:30 am
Location: USAA
17200 Commerce Park Blvd.
813-632-4000 (for directions only)
Registration Deadline: Monday, January 28, 2008

Place: Tampa, FL
Date: Tuesday, February 12, 2008
Time: 8:30 am
Location: USAA
17200 Commerce Park Blvd.
813-632-4000 (for directions only)
Registration Deadline: Tuesday, January 29, 2008

Place: Sunrise, FL
Date: Thursday, February 14, 2008
Time: 8:30 am
Location: Holiday Inn & Suites
3003 North University Drive
954-748-7000 (for directions only)
Registration Deadline: Thursday, January 31, 2008

Place: South Barrington, IL
Date: Tuesday, February 26, 2008
Time: 8:30 am
Location: Allstate Insurance Company
51 West Higgins Road
847-551-2058(for directions only)
Registration Deadline: Tuesday, February 12, 2008

Place: Carolina, PR
Date: Friday, February 29, 2008
Time: 8:30 am
Location: Embassy Suites
8000 Tartak Street
787-791-7776 (for directions only)
Registration Deadline: Friday, February 15, 2008

Place: Metairie, LA
Date: Monday, March 3, 20087
Time: 8:30 am
Location: Jefferson Parish Library
4747 West Napoleon Ave.
504-849-8817 (for directions only)
Registration Deadline: Monday, February 18, 2008

Place: Metairie, LA
Date: Tuesday, March 4, 2008
Time: 8:30 am
Location: Jefferson Parish Library
4747 West Napoleon Ave.
504-849-8817 (for directions only)
Registration Deadline: Tuesday, February 19, 2008

Place: Metairie, LA
Date: Wednesday, March 5, 2008
Time: 8:30 am
Location: Jefferson Parish Library
4747 West Napoleon Ave.
504-849-8817 (for directions only)
Registration Deadline: Wednesday, February 20, 2008

Place: St. Peters, MO
Date: Friday, March 7, 2008
Time: 8:30 am
Location: Holiday Inn Select St. Peters/St. Charles
4341 Veterans Memorial Pkwy.
636-928-1500 (for directions only)
Registration Deadline: Friday, February 22, 2008

Place: South Haven, MS
Date: Tuesday, March 11, 2008
Time: 8:30 am
Location: DeSoto Civic Center
4560 Venture Drive
888-280-9120 (for directions only)
Registration Deadline: Tuesday, February 26, 2008

Place: Pittsburgh, PA
Date: Thursday, March 13, 2008
Time: 8:30 am
Location: Radisson Hotel Pittsburgh Green Tree
101 Radisson Drive
412-922-8400 (for directions only)
Registration Deadline: Thursday, February 28, 2008

Place: San Antonio, TX
Date: Tuesday, March 18, 2008
Time: 8:30 am
Location: Henry B. Gonzalez Convention Center
200 E. Market St.
877-504-8895 (for directions only)
Registration Deadline: Tuesday, March 4, 2008

Place: Humble, TX
Date: Wednesday, March 19, 2008
Time: 8:30 am
Location: Humble Civic Center
8233 Will Clayton Pkwy
281-446-4140 (for directions only)
Registration Deadline: Wednesday, March 5, 2008

Place: Ft. Worth, TX
Date: Thursday, March 20, 2008
Time: 8:30 am
Location: Tarrant County College
5301 Campus Drive
817-515-4167 (for directions only)
Registration Deadline: Thursday, March 6, 2008

Place: Randolph, MA
Date: Wednesday, March 26, 2008
Time: 8:30 am
Location: Holiday Inn Boston Randolph
1374 North Main Street
781-961-1000 (for directions only)
Registration Deadline: Wednesday, March 12, 2008

Place: Lake Success, NY
Date: Thursday, April 3, 2008
Time: 8:30 am
Location: Allstate Insurance Company
1111 Marcus Street
516-574-5900 (for directions only)
Registration Deadline: Thursday, March20, 2008

Place: Branchville, NJ
Date: Monday, April 7, 2008
Time: 8:30 am
Location: Selective Insurance
40 Wantage Avenue
3877-348-0552 (for directions only)
Registration Deadline: Monday, March 24, 2008

Place: Charleston, WV
Date: Wednesday, April 10, 2008
Time: 8:30 am
Location: Charleston Civic Center
200 Civic Center Drive
304-345-1500 (for directions only)
Registration Deadline: Wednesday, March 27, 2008

Place: Norfolk, VA
Date: Monday, April 14, 2008
Time: 8:30 a.m.
Location: USAA
5800 Northampton Blvd.
800-531-8222 (for directions only)
Registration Deadline: Monday, March 31, 2008

Place: Greenville, NC
Date: Thursday, April 17, 2008
Time: 8:30 a.m.
Location: Greenville Convention Center
303 SW Greenville Blvd.
252-321-7971 (for directions only)
Registration Deadline: Thursday, April 3, 2008

Place: Greenville, NC
Date: Friday, April 18, 2008
Time: 8:30 a.m.
Location: Greenville Convention Center
303 SW Greenville Blvd.
252-321-7971 (for directions only)
Registration Deadline: Friday, April 4, 2008

Place: Cayce, SC
Date: Thursday, May 1, 2008
Time: 8:30 am
Location: South Carolina Farm Bureau
754 Knox Abbot Dr.
803-936-4290 (for directions only)
Registration Deadline: Thursday, April 17, 2008

Place: Cayce, SC
Date: Friday, May 2, 2008
Time: 8:30 a.m.
Location: South Carolina Farm Bureau
754 Knox Abbot Dr.
803-936-4290 (for directions only)
Registration Deadline: Friday, April 18, 2008

Place: Mobile, AL
Date: Thursday, May 8, 2008
Time: 8:30 a.m.
Location: Cottage Hill Baptist Church
4255 Cottage Hill Rd.
251-660-2422 (for directions only)
Registration Deadline: Thursday, April 24, 2008

Last Modified: Monday, 03-Dec-2007 14:33:15 EST


2008 NFIP Claims Presentations
How to Register for a Claims Presentation

In 2008, the NFIP Bureau and Statistical Agent will offer 24 Claims Presentations in cities throughout the country. They will be conducted between January 16 and May 8, so that an adequate number of flood-certified adjusters will be available before “hurricane season’ begins on June 1.

Advance registration is required. You must register by mail; you must pay the $10.00 fee with a check or money order made payable to: National Flood Insurance Program. Do not send cash. Your registration and payment must be received by the registration deadline date for the session that you choose. Your registration will not be accepted after that date.

No space will be reserved until payment has been received. Refunds and changes of session cannot be granted. Registrations are nontransferable.

Please do not call the NFIP Bureau and Statistical Agent about the status of your registration. We will mail an acknowledgement of receipt to the address that you provide on the Registration Form (PDF 13 KB, TXT 1 KB).


Here’s the registration form:

Please submit an updated resume when you have completed your 2008 NFIP Certification as we maintain seperate rosters of NFIP certified adjusters for special requests for flood certified adjusters. Please submit your cert# and information on the certs applicable for personal and or commercial lines.

We’ve had many interesting forum discussions the past few years about the National Flood program requirement that requires four years of experience to receive the certification. My personal opinion is that since the class is so reasonably priced at $10.00 it is worth registering for the class if you are an adjuster with less than four years just so you have a clearer understanding of what the flood policy provides as far as coverages. We have also had many newer adjusters with agency backgrounds and construction backgrounds who were approved by NFIP for their certification with less than four years of experience. Others are of the opinion that newer adjusters should not register as they are taking spots for more   experienced adjusters. I don’t think that is the case at all as NFIP offers certification classes at other locations such as the special classes Pilot held last year as well as the National Association of Catastrophe Adjusters convention holding classes at the 2007 convention.

These classes do fill up quickly so I wouldn’t wait for the after the holidays to get your registration form sent in along with your payment if your interested in obtaining your 2008 flood certification.