Lose the Hammer- 8 Characteristics of an Awesome Adjuster-book review by NU Sam Friedman

October 22, 2007

I enjoy following National Underwriter’s Editor Sam Friedman’s blogs on many insurance issues.

Here is a particularly good blog written recently “Lose the Hammer” where he critiques the book written by an instructor, Carl Van of the International Insurance Institute titled 8 Characteristics of an Awesome Adjuster.

Here is a link to the site map for CE courses they have by state. First, this link here is to the Mediation and Arbitration 14 hour CE class they offer ( next select YOUR state on the map here to see what they have for adjusters)in Florida for example. Here is a link to many other excellent “soft skill” courses offered for adjuster’s on their site and it appears these are offered in the field at the carrier sites also (click on their Training Schedule link). Many other classes are also available so just check out their entire claim training section.

We hope you enjoy the book. If you’ve missed our other blogs which contained recommended reading, you’ll find some of our past posts below:

You can’t win a fight with your Client- click here

Dinosaur Brains-if your dealing with ugly situations on claims- click here 

Neandrathals at Work- getting along with a few crazy co-workers and boss- click here

Who moved my  Cheese- click here   (In our version- who moved my claims cheese?)

While your researching reading material to stay current on claim trends, here is also a link to the Claims Education magazine put out by the Insurance Institute on their summer 2007 latest issue here. Here is also a link to National Underwriter’s Claims Magazine here.

We try to do one book review a week if we run across anything we think would be good to share and try to do so on Sundays if you want to check back.

Thank you again to our many readers for staying in touch with our blog. We are proud to announce we reached our 10,000th blog guest Friday night 10/20/07. WordPress has an awesome stat program and you as a reader can also follow our blog stats if your interested by looking at the blog count on the right hand column of the blog or “About us” tab in right hand column as well on the Blog Stats box.

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