Helpful Claim Resource Links for Adjusters- Software, Magazines, Training, Licenses, Forums..much more

 We have updated all of the links on our  Dimechimes ClaimSmentor Adjuster Information Blog and now have seperate links for Adjuster Forums, Claim Career sites, Claim Estimating Software Sites, Claim Blogs of Interest, Insurance News, Claim Conferences, Claim Forums , Claim Magazines,and much much more.

To find all of these links just scroll down all of the entries on the right side of our blog. Just click on a link you are interested in to find resources available  for that topic.

To find blogs related to your training needs, you can also scroll down on the right column and find a drop down menu by Categories or use the Search tool found on the right hand column to find all blogs on the claim topic you are looking for.

We hope this helps all of you who find your way to our Adjuster Information blog through search engines searching for these many topics! Happy Hunting!

Updated 3/1/09-Dimechimes Claim Staffing and Claim Training-Adjuster Opportunities for 2009/Now Accepting Claim Recruiting and Claim Staffing Requests And Training Opportunities for 2009

 

Very Important update to this post with our 3/1/09 announcement here:

http://dimechimes.wordpress.com/2009/03/02/march-1-2009-annoucement-to-claimsmentor-and-dimechimes-claim-staffing-roster-members-change-in-claim-industry-services/

We will continue accepting resumes at our ClaimSmentor site where there will now be many many more job opportunites posted there for new opportunities not just from my firm  Dimechimes Claims Staffing and Claim Training. If you are already on our rosters, you should be receiving an email from us in the next few days. If you will just reply to it with your first and last name and your city and state I will automatically move you to our ClaimSmentor rosters where we have 66 adjusting firms participating who will be presenting job opportunities. We have now opened it up to staffing firms, recruiters, and to carriers so you will see a major increase in the number of assignments and job opportunities you can consider.

We are still looking for people through ClaimSmentor in all opportunities listed below.

For other claim adjuster (staff trainees or independent adjuster) services visit us at Dimechimes Claims Staffing and Claim Training for:

. Adjuster Resume Services

. Private Career Coaching Sessions to prepare for  career opportunities in claims, Setting goals for claim professional development customized to your background, work history, educational background, and your specific interests. There are many different paths in claims which may interest you which we can discuss then set a path for you to achieve your goals based on your continuing education budget available.

. Claim interview preparation services -mock interviews conducted to prepare you for what to expect

. Adjuster Information Forums you will be registered in free of charge.

. Our Career Coaching Classes can be packaged together with our 50 Hour Fundamentals of  Claims Class teaching you the basic essentials of property adjusting claims such as homeowner, rental property, condominium claims, and small business losses. We can then offer you Xactimate, Powerclaim, and other software classes at discounted prices through instructors specifically certified by the software manufacturer.

Please do not spend thousands of dollars before you participate in our forums at ClaimSmentor and see what class options are available for online and field class options through reputable companies that we have researched with direct contacts with their education directors. There is entirely too many problems going on in the claims industry with hundreds of new websites and and training classes being taught without clearance by the state department of insurance for CE  credit which is an outstanding tool to prevent you from wasting hard earned dollars then becoming victim to insufficient training. Watch for the new ClaimSmentor seal of approval coming soon to many training firms you are considering. This will guarantee we have researched the firm and discussed with a panel of  experienced adjusters the course presented before we recommend them in our ClaimSmentor links in an attempt to prevent you from paying for classes that are not presenting  insurance carrier quality standards to better prepare you for assignments.

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We thank the many adjusting firms and adjusters who used our services during 2008.

Due to the overwhelming response received from hundreds of adjusters during hurricanes Ike and Gustav=e, we are still in the process of evaluating incoming resume submissions and will be in contact with you during the coming weeks as we prepare for 2009 claim handling opportunities. We have also been out in recent months due to significant surgery and medical issues for family members and hope to be caught up contacting all applicants by the end of February prior to the March hail storm season.

We are now updating our claim rosters for 2009 and accepting claim recruiting and claim staffing requests from independent adjusting firms and insurance companies.

If you are with an insurance company HR department an independent adjusting firm who has been in business atleast 5 years with carrier references  and have staffing assistance needs for fulltime, part-time, or temporary claim staffing needs, contact Debbie@Dimechimes.com for pricing.

If you are a claims adjuster or claims manager looking for either staff adjusting or independent adjusting opportunities for daily or catastrophe assignments, please submit your resume to Resumes@Dimechimes.com for consideration for future opportunities.

Please see the list below for the types of opportunities available and the independent adjusters and claim managers we are looking for. We continue to receive new requests. . We also continue to frequently receive new requests for daily (non catastrophe) claims. Thus, we continue to accept resumes for the following type of positions for future deployment/employment opportunities for adjusting firms and carriers we receive staffing requests from. It is important you send us your resume in lieu of a phone call first so we are familiar with your qualifications to know if you meet our current qualification needs for various opportunities.

Adjusters and Claim Managers,be sure your resume includes your estimate software experience, the adjusting firms and carriers you have worked claims for, the carriers you have completed certification tests for, information on the types of claims you have successfully completed, and 3 references who can verify your claims experience.

Future Opportunities:

Here are the type of positions we are accepting resumes for:

Opportunity 09-0204 Independent Adjusters with Inside Claim handling experience. Must be familiar with Claim Management System electronic claim file handling and handling claims in a catastrophe or daily claim central operation or as a field adjuster familiar with CMS (Claim Management systems) claim handling.

Job Opportunity- 09-0205- Independent Commercial Adjusters needed with Commercial Claims handling experience. Please be specific when submitting your resume for consideration as to the types of Commercial claims and the range of damage (dollar amount of loss you estimate on the average) as well as any business interruption and business contents and salvage handling you have. Be sure your resume includes any specific carrier certification exams you have completed as well as specific information on the estimate software programs you have used such as Xactimate (and version), MSB, Simsol, Powerclaim, and/or Symbility estimating programs.

Job Opportunity- 09-0206- Independent Residential  Property Adjusters for Catastrophe Loss Adjusting. Please be specific on the adjusting firms and carriers you have handled claims for and the types of damage such as wind, hail, hurricane, fire, theft, etc. Be sure your resume includes any specific carrier certification exams you have completed as well as specific information on the estimate software programs you have used such as Xactimate (and version), MSB, Simsol, Powerclaim, and/or Symbility estimating programs.

Job Opportunity 09-0207- Auto Claim Independent Adjusters for Catastrophe Loss handling. Please be sure your resume includes any auto claim estimating software you are trained/experiencd using and any technical courses completed such as I-CAR, etc. Please be sure your request for consideration includes any specific carrier certification exams you have successfully completed for Auto claim handling as well as adjusting firms and carriers you have handled claims for.

Job Opportunity 09-0208 Daily Property Independent Adjusters and Daily Auto Claim Independent Adjusters- this applies to adjusters interested in working claims from their home base that are definitely NOT interested in dropping everything when a catastrophe hits. These are for branch assist openings for carriers and independent adjusting assignments. Daily (non catastrophe claims) generally require a more extensive background as they are not usually confined to wind, hail, and flood losses and include fire, theft, vandalism, and many other types of daily claims which require more extensive claim reports and much more long term type of assignments such as lawsuit file management. Be very specific on the types of claims you have handled and for which carriers if you are applying for daily claim positions.

Job Opportunity 09-0209- Multi Line Independent Adjusters- for those adjusters interested in daily claims that have both property and liability claims experience for either Property or Auto Claims. Please provide complete details on the type of property AND liability claims you have experience handling as well as information on the carriers and adjusting firms you have handled claims for.

Job Opportunity 09-0210- Casualty Adjusters- Auto or Property Only- This opportunity is for applicants who have a liability background only and interested in Casualty assignments as an independent adjuster. Please be very specific on the types of liability claims handled such as premise liability claims, dog bite claims, etc

Job Opportunity 09-0211- Marine Adjusters- for experience personal watercraft adjusters for catastrophe and/or daily claims. Must be familiar with boat and jet ski repair estimates and methods of repair. Please be sure to include information as to any Section II Liaibility or Medical Payments claim experience under your typical pleasure craft boatowners policies.

Job Opportunity 09-0212 Two Story Rope and Harness Team Adjusters- have you completed rope and harness certification safety courses and willing to work on a two story rope and harness team either as the assistant or team leader for the rope and harness team? Submit resumes explaining your experience on rope and harness two or more stories roof assignments with details as to whether the experience covers residential and/or commercial.

Job Opportunity 09-0213- Staff Adjuster positions Auto and Property- Interested ONLY in Staff adjuster positions? If so please use this job code if you are an experienced adjuster. Be specific if you are mobile or do not wish to relocate. Include minimum salary expectations in cover email. We will match you with insurance company job opportunities for staff adjusters. Please note that the majority of insurance companies do require a minimum of a two year degree for consideration for the majority of openings for claims adjusters or claim management opportunites but prefer a Bachelor degree for consideration.

Job Opportunity 09-0214- Claim Management jobs for staff/ carriers only- please be sure you include all educational achievements on continuing education such as AIC Associates in Claims, CPCU courses, SCLA courses, and any other continuing insurance programs as these are often a prerequisite for management positions. Include other details as requested above i.e..adjusting firms and carriers you have managed claims for before, span of control, management duties, as well as any carrier certifications completed. Please be specific when submitting your resume as to whether you are mobile or not.

Job Opportunity 09-0215- Claim Management Opportunities- Field/Inside- Catastrophe Duty- Property- Please provide usual details mentioned above for catastrophe adjusters but include details of prior catastrophe management positions held to include span of control, length of assignments, adjusting firms and carriers involved as well as types of claims you managed. Specify field and/or inside only on your cover email.

Job Opportunity 09-0216- Claim Management Opportunities- Field- Catastrophe-Auto Claims- includes management of auto claim adjusters working in the field through shops, drive through carrier operations, claim offices, and other assigned locations. Please provide complete details on prior auto claims management positions.

Job Opportunity-09-0217- Claim Examiners-Catastrophe-non management-do you have experience examining files worked by adjusters in the field through Claim Management- CMS systems for review prior to submission to the carrier for pre-approval of files to verify file documents comply with carrier file requirements? Please provide all details if you are requesting consideration for these opportunities to include type of claim such as residential, auto, commercial, etc

Job Opportunity 09-0218- Claim Trainee Opportunities- Catastrophe-Auto and Property- if you have successfully completed your state adjusters license exam and are seeking claim adjuster trainee opportunities, please use this job opportunity code when submitting your resume for consideration.

Job Opportunity 09-0219- Claim Trainee Adjusters- Insurance Carrier or Independent Adjusting Firm positions- Non Catastrophe- for those who have successfully completed your state adjusters license exam interested in non catastrophe claim adjuster trainee openings that do not involve travel on storm assignments. Specify on your resume if you are mobile.

It is important that all resumes for adjusters with billingual skills include that information as we have many firms looking for billingual adjusters throughout the year. All resumes for non catastrophe positions do need to specify your Objective (position/s desired) and whether or not you are mobile. If you are mobile, please specify cities you would consider.

August 2008- Career Coaching Updates and August Online Claim Class Updates

 

We had previously blogged about our Career Coaching Services for individual one on one sessions for claims career consultation services here:

http://dimechimes.wordpress.com/2007/09/29/claim-career-coachingconsultant-services-for-new-adjusters/

We are receiving many many emails that basically say “help me” from folks who do not know where to get started in the claims business and from those who have obtained licenses but don’t know where to turn next.

If you are interested in information for new adjusters in a group setting, we offer our services at no charge on ClaimSmentor which is an online mentoring site for new adjusters through forums where we provide information about upcoming adjusting firm and vendor training seminars for CE credits and for Carrier Certifications and other valuable training offered in the Claims Industry. You can find contact and website information for all of our Claim Industry websites on the About page here on our blog.

Website search and information in group settings isn’t for everyone and many prefer one on one information specific to their background for a quicker jump start into their claims careers. If this is your preference, you can order our Career Coaching Services to assist you with goal setting, resume development, mock interviews to prepare for upcoming claim interviews, and much more training available on an individual basis through our Career Coaching services. Here is a link:

http://www.claims-portal.com/psps/psitem.cfm?psid=234

We have also updated our online claim training options for new Adjusters for August on ClaimSmentor for the following August Classes:

40 Hour Fundamentals of Claims Class for Property Adjusters-Starts 8/11/08

Condo Loss Adjusting Class for Condo Unitowners and Condo Master Policies- begins next week- 2 night online Live Class with pre-class self study material

Contents Loss Adjusting Class- 1 night class- online Live- begins next week

Additional Living Expense (ALE) 2 night training class-August 2008

To learn more about these classes, you can view complete details once we get you registered on ClaimSmentor in our Training Roots and Wings Forum.

We also offer self study guides for those needing training but no time for classes due to other obligations. This material can be ordered through our Training link at our staffing firm site. (See About page on blog for contact info)

Note- contact us for pricing information if you are a carrier or adjusting firm wishing to have these programs presented LIVE to your group for a group discount. These can be presented online OR in the field.

We hope to see many new members join us! We presently have over 850 members registered at ClaimSmentor to include experienced adjusters, claim managers, claim firm owners, and trainee adjusters as well as adjusting firm HR staff visiting regularly accessing our resume data base for assignment potential among our members.

Next 40 Hour ONLINE LIVE Fundamentals of Claims Class Begins June 2, 2008

 We are now beginning a registration list for the next 40 Hour Fundamentals of Claims class which we hope to begin June 2, 2008. It will run on Monday and Thursday evenings from 6-9pm LIVE ONLINE on our ClaimSmentor site. 

 We are registering new members who are interested as well. The class will run Monday and Thursday evenings from 6-9pm CST for four consecutive weeks so we’ll wrap up right before the July 4th vacation week. 

There is an $80.00 fee to take this class which amounts to a minimal $10.00 per 3 hour class as we hold 2 classes per week for 4 weeks. All fees MUST be paid by 5/29/2008 as we will begin posting pre-class reading links for Lesson one on 5/30/08 as well as distributing by email the many self study guides distributed to class participants to use along with the lessons. We have been told many times over by other training groups that we need to raise this price but try to keep it almost to a bare minimum to stand steadfast on our goal at ClaimSmentor to make training available to all adjuster trainees as we try to enhance the image of independent adjusters through our educational efforts. The cost of the class is ridiculously low for the time spent distributing course material, grading pre-class assignments as well as each 3 hour session with LIVE presentations. We could never accomplish so much in one course if it weren’t for the hours and hours spent researching current information found on the web to provide links to reading material on all subjects discussed. Carriers prohibit adjusters from releasing their confidential information so we constantly update information found on the web via lawsuit document pdf’s posted on various sites, news articles, and much more we share with you throughout the course to keep the information up to date and current with each new class.

 Class includes pre-class homework reading assignments as well as pre-class homework. There are a total of 24 hours online instruction and 16 hours of pre-class reading/homework assignments as we figure 2 hours pre-class reading and  homework per lesson. You must attend ALL 8 sessions to receive your 40 Hour Fundamentals of Claims certificate. There is also the option to AUDIT the class only which allows you to attend all 8 sessions and receive the reading material without the need to complete the pre-class homework questions. The cost of the Audit only participation is $50.00. This course covers much needed information that new adjusters have shared is not being covered in many conferences, seminars, and estimatic classes thus many end up having an overall view but not detailed information needed to understand the  processes required to complete a claim file.

Both training options include the self study guides for Contents Claim Handling, Additional Living Expense Claim handling, Actiivity Log-File Requirements-Electronic Claim File Documents self study material, and the self study material on condo master policy claim handling. We cover this information within the classes below as well.

Here’s a breakdown on the 8 sessions but we cover much much more as those that have attended the class can attest to:

I. Career Forum discussion- review of all topics listed in the Career forum on ClaimSmentor through self study pre-class reading assignment links emailed to you prior to class and through discussion in the 3 hour online class on Careers in Claims and options available. Concentration in this first class is concentrated on vendor/adjuster relations and carrier/ adjuster expectations, vendor applications, vendor/carrier relationships and communication. We will also cover vacation and absence requests once you have accepted assignments and “no show” adjusters. This class covers things you very much need to know before you sign independent contracts, errors and omissions coverage, pros/cons of working staff vs independent, info on training school options, adjuster resume recommendations and templates, general terms found in carrier code of conduct forms and much much more regarding careers in claims. Most informative are the discussions on networking opportunities and what associations are available for you to join to enhance your job opportunities.

2.Ethics- class assignment will include a review  of adjuster ethics standards while  dealing with insureds, contractors,and accepting vendor assignments and an online class on ethics discussions while using current hot topics in the news regarding adjusters and carriers as real class examples of issues facing adjusters and adjusting firms in today’s claim environment.  We go over common errors new adjusters make that frequently lead to carrier complaints that lead to adjusters being released from assignments as well as hot topics on dress codes and news topics on adjusting firm ethics as well so you don’t get burned on your first assignments with non payment issues. We will also discuss carrier salvage handling during this session. We cover carrier certification requirements and vendors offering the certification classes for different insurance carriers. Class will include pre-class reading links required as well as a pre-class homework assignment based on the reading material.

3. Catastrophe Claim Mock Disaster Assignment Drill- Organizing/Zoning your file assignments- Items covered include but aren’t limited to organizing your assignments, carrier service standard expectations, carrier quota expectations, tips on working around storm difficulties to meet carrier quota expectations, things to consider when choosing a cat vendor (what will be most profitable for you- there are major differences in the types of assignments), examples of fee schedules and the different types, information on which adjusting firms are handling certification exams for different carriers, severity code, catastrophe coding, and working with the claims/agency relationship as well as discussion on high profile assignments and condo loss handling. This assignment includes our self study research paper on Condo master policy loss handling as well as reading links to much more important info you need to know before going on catastrophe duty.

4. Activity log entries and file documentation requirements- Who would ever think you could spend a 3 hour class discussing activity logs, file requirements, electronic documents, file order,etc but it is a very much needed discussion so you are aware of proper file entries to avoid bad faith. and carrier rejection of your closed assignments. This assignment includes links to many file document samples, a self study research paper with links to forms you will commonly use, a walk through a demo on electronic claim management systems so you can see how they operate, and much more.

5.Insured/Agency communications-/Contents Claim handling- how to properly handle complaint issues from an insured,  insurance department complaint handling, public adjusters and state regulations, communication requirements when attorney is representing an insured, and proper communication standards.You need to know what state mandated language must be on forms and letters and many other rules for properly communicating coverage decisions such as state requirements for mediation options and more. Documenting the file, communicating with the insured in letters and correspondence, much more in depth discussion about investigation methods and an overview of the self study material and reading links on Contents Claim handling.

6. File negotiations- dealing with contractor bids, lump sum bids, and estimate reconciliations.  3 hour class to include extensive details about what you need to be looking for on contractor estimates to resolve differences much more quickly, matching issues, minimum charges, carrier expectations on estimates and  much more covered about common reasons files are rejected and or reopen in this session Six. A must know to work claim files and resolve them to bring them to conclusion! We will also discuss the various building estimatic software programs and training options available to you to acquire this must have training. We do not have time in this course to cover estimatic training but this lesson will open your eyes to carrier expectations on building estimates and how they differ from what you may know from a contractor’s standpoint versus from an insurance carrier damage covered perspective. You’ll know atleast the top 10 problems to avoid on common errors made by new adjusters so you can reduce file rejections upon management review.

 7. and 8. Additional Living Expense Claim Handling- you will receive our self study guide with step by step instructions for handling Additional Living expense claims under residential policies which covers carrier generally accepted standards for ALE loss calculations. Homework will include practice assignments on mock ale situations where you will use actual ALE forms to input your ale decisions we will then go over in class. Lesson 8 also wraps up your questions on all the various assignments during our live training sessions.

Two of the most enjoyable features of the class by all participants is getting to interact LIVE during sessions asking questions and the drop by visitors they can obtain advice from on the evening’s topic when experienced adjusters drop by to help with the sessions.

Here is also a recent blog entry we did with information about the course:

http://dimechimes.wordpress.com/2008/04/23/registration-deadline-42508-for-next-40-hour-fundamentals-of-claims-online-live-class/

If you are interested in the June 2, 2008 class, you will first need to register at ClaimSmentor.Website registration info is found on the About page here on the blog.

You can pay the cost of the course once you have registered online and access our forums.

Note we will present this course in field format classroom training for adjusting firms. Contact us for more information and pricing through our staffing firm, Dimechimes Claims Staffing and Claim Training. All website info on the About page here on the blog.

There is no charge to join ClaimSmentor to just participate in our forums for others interested in joining our online claim mentoring community where we currently have 818 members to include hundreds of experienced adjusters and claim managers as well as trainee adjusters. The ClaimSmentor site is open to all trainee adjusters (staff or independent), experienced adjusters(staff or independent), independent adjusting firm personnel(support through management), and all carrier staff claim and HR personnel. We also welcome vendors who support our industry such as estimate software firms, training firms,etc. The site is not open to public adjusters or attorneys.

Registration Deadline 4/25/08 for Next 40 Hour Fundamentals of Claims Online Live Class

 

We have extended the deadline to register for the Next 40 Hour Fundamentals of Claims Class held Live ONLINE at our e-mentor site  at  ClaimSmentor to April 25, 2008. The class will be held from 6-9pm CST on Monday and Thursday evenings beginning Monday April 28, 2008. If you missed the original posting, here is a link with more information on the class.

I’m always amazed at the feedback from class participants who advise after taking the course how unprepared they actually were to go out on their first assignments. Many have obtained their adjuster’s license and a portion have taken an estimatics class to learn estimating software. Most have no idea how to answer questions like those posed below that is just a touch of what we cover in our basic adjusting class:

1) How do I zone my assignments to meet carrier expectations on inspection quotas? What do received to inspected/inspected to closed ratios have to do with you and carrier expectations? How is your production monitored and how does it differ for independent adjusters vs staff adjusters( or is there a difference?)

2) Who are high profile clients that I must inspect immediately regardless of severity code of the damage?

3) What are severity codes? In addition to severity codes, what other factors do you need to know to comply with management expectations when prioritzing catastrophe assignments?

4) What does the carrier expect of me regarding Agency relationships when an agent is pushing for their claims to be handled first?

5) What actions/steps must you take when you are dealing with a coverage issue? What forms are required and what steps must I take to keep the carrier out of trouble on a claim?

6) What things should you avoid signing on an independent contract with an adjusting firm? What are the most common problem areas for adjusters getting paid on assignments that you can avoid so you don’t go unpaid this storm season? Where can you seek out information on reliable adjusting firms? Who do you report non paid invoices to? Should you carry your own E and O insurance if the adjusting firm offers to cover you…info by expert E and O firms.

7) What different type of carrier fee schedules are there and which are most advantageous to you as the adjuster? What is the difference in a daily rate vs a fee schedule or time and expense schedule? What are typical fee splits with the adjusting firm? When can you expect payment on your fee bills? How do you track outstanding fee bills?

8. What are file requirements for the claim file for a paper file and for an electronic file submission? What is the standard file order for document submission? On an electronic file submission, what do I name my documents for future reference? See examples of all standard required forms.

9) What are my contents claim software choices? Who pays for this? How do I calculate depreciation and “absorb” deductibles on special limits?

10) How do I handle an Insurance Department Complaint file? How do you  deal with a Public Adjuster? An Attorney letter of representation? What are time demands?

11) How do you determine what kind of advance is needed and housing options for a policyholder? How do you complete an additional living expense worksheet? What are abatements?

12) What information do you need to obtain regarding insurance carrier management file and customer service expectations BEFORE you start working files to avoid claim file closure rejections?

13) What are typical code of conduct requirements by a carrier for adjusters? What ethical standards are you expected to meet while on assignment? What are the most frequent type of problems that get adjusters sent home? Can you work for multiple carriers on one catastrophe? Can you use an assistant? Must they be licensed?

We cover much more than this during the course to include pre-reading assignments, pre-class homework assignments covering these issues and more on building losses, contents claim losses, and additional living expense claims.

Should you wish to join us for this upcoming class- the last prior to Hurricane Season, you will need to register at ClaimSmentor so you can access our LIVE ONLINE class room and have access to all class assignments. More information regarding the class is shared in our ClaimSmentor Forums. All website and registration information is found on the About page here on the blog.

Contact us (About page) if you have questions regarding class tuition (minimal for such a detailed course) or questions regarding registering.

Next Homeowner Additional Living Expense Training Class begins 9/11/07

We are receiving additional requests from new adjusters for Additional Living Expense training on ClaimSmentor.

We have scheduled our next class to begin 9/11/07. This is a two night class held LIVE online in our LIVE Classroom in our forumsat ClaimSmentor. You must register for ClaimSmentor membership. Once registered on our site, you can register for the class in our forums once we return your login id to participate. All registration/website links can be found on the About page here on the blog.

All participants will receive our Additional Living Expense Self Study guide and ALE excel worksheet for your use in practice sessions and use handling losses upon registration for the class. This will be pre-class reading homework with a short Q & A pre-class homework assignment. The first assignment will be posted in our forums on 9/8/07 and is due by noon on the 1st day of class on 9/11/07. Class will be held LIVE online from 6-9pm CST on 9/11/07 and 9/13/07. There will be a 2nd pre-class reading and homework assignment to be completed the evening between classes on 9/12/07. All homework will be posted in the forums.

All participants completing the program will receive a certificate upon completion for Additional Living Expense training for this 10 hour course ( 6 hours live online/ 4 hours of pre-class reading and homework).

Additional Living Expense claim handling procedures are MUCH MORE than telling an insured to “get a hotel and save your hotel and meal receipts”. That will get more new adjusters in huge trouble when possible ALE limits are exceeded and you have not properly advised an insured regarding coverages and options for assisting them in the Additional living expense needs. Our course covers  generally accepted carrier guidelines for handling all ALE expenses. Review of any ALE insuring agreement reveals very little information carrier settlement guidelines and  procedures for handling and settling ALE claims so don’t go out on assignment assuming you can “wing” it.

If you do not have time to attend the class and prefer self study, you can also purchase the study guide using the BUY SUBSCRIPTION link inside our forums. If you are a non member, you can purchase the self study guide on our staffing firm website. (See About page here on blog for info)

Our ClaimSmentor Roots and Wings Training program also includes many other program options for a 40 hour Fundamentals of Claims Course, Contents Claim handling training, Fl Condo loss training, and other courses as needed for our members all in a LIVE online classroom environment where adjusters are free to ask any questions during the class. These classes can also be presented out in the field for adjusting firms, insurance carriers, and agency field groups…just email us should you be interested in presenting these courses to new adjusters on your rosters.